3 Bpo Expertise Jobs

The Incident Task Force (ITF) Manager is responsible for overseeing incidents that impact the contact center's operations, processes, and services. As a key member of the Incident Task Force, you will be involved in managing critical incidents and recommending preventive measures to minimize future risks. Your role as the Investigations Manager will be pivotal in ensuring compliance, security, and risk management within the organization. Your primary responsibilities will include managing incidents from end to end, recommending preventive measures, coordinating actions to mitigate impacts, and preventing recurrences. You will be responsible for maintaining timely and accurate communication with stakeholders, documenting incidents and actions taken, and analyzing patterns and trends to identify failures in policies, procedures, or internal controls. As part of your role, you will also be required to measure the effectiveness of compensatory controls, monitor and report on the status of issues and agreed actions, and possess knowledge of transformation tools and Robotics Process Automation (RPA). Proficiency in Excel, PowerPoint, and Playbook will be essential technical skills for this position. In terms of information security, you must adhere to the Teleperformance Code of Conduct, email usage policy, customer information and data security policy, as well as comply with the Non-Disclosure Agreement. To excel in this role, you should have knowledge of risk management practices, BPO expertise, and internal audit processes. Strong planning and organizational skills, excellent communication abilities, keen observation, meticulous attention to detail, and adaptability to a pressurized working environment are essential skill sets for this position. Flexibility to travel as required is also a key requirement for the Incident Task Force (ITF) Manager role.,

Company Overview Podar Education Network, founded in 1927, has been driven by Indian values of honesty, integrity, and service. With Mahatma Gandhi as the first President of the Anandilal Podar Trust, Podar exemplifies educational excellence. The network spans 139 institutions across India, offering a range of educational streams. Known for innovative learning and quality, Podar shapes future leaders. Join us for a holistic learning experience. For more, visit our website . Job Overview We are seeking a Fresher Front Desk Executive for our Muzaffarpur location at PIS Muzaffarpur 2. This is a full-time position that requires no prior work experience. The role involves managing reception, tele calling, and offering career counseling, among other responsibilities. The ideal candidate will play a vital role in maintaining efficient front desk operations, contributing to the smooth functioning of daily activities. Qualifications and Skills Strong reception skills to manage front desk operations smoothly and efficiently while ensuring a professional and welcoming atmosphere. Proficiency in front desk management to handle multiple tasks, such as greeting visitors, directing calls, and providing information. Excellent communication skills required for effective tele calling to communicate clearly with students, parents, and staff. BPO expertise for managing administrative tasks efficiently and ensuring streamlined operations at the front desk. Career counseling aptitude to assist and guide students and parents regarding educational and career opportunities. Strong organizational skills to maintain records, manage calendars, and coordinate appointments effectively. Ability to multitask and prioritize tasks in a fast-paced environment, managing multiple responsibilities simultaneously. Professional demeanor with strong interpersonal skills to interact positively and effectively with diverse individuals. Roles and Responsibilities Greet and welcome visitors in a professional manner, ensuring a pleasant front desk experience. Manage and direct incoming calls to the appropriate department or staff member efficiently. Assist in handling inquiries from students, parents, and external parties with accurate and helpful information. Provide tele calling support, engaging proactively with stakeholders to communicate relevant messages and updates. Manage scheduling and calendars for meetings, appointments, and events efficiently and with attention to detail. Coordinate with administrative staff to ensure seamless day-to-day front desk operations and support. Help students and parents with career-related queries by providing necessary information and guidance. Maintain cleanliness and orderliness of the reception area, ensuring a tidy and welcoming environment at all times.

You will be responsible for overseeing and managing voice operations in a fast-paced BPO environment as the Operations Manager. Your role will require you to lead and supervise voice and chat operations to ensure efficiency, quality, and adherence to client Service Level Agreements (SLA). It will be essential for you to train, mentor, and develop teams to enhance productivity and performance, while also driving operational best practices to streamline and optimize processes. As the Operations Manager, you will need to develop and execute strategies for continuous improvement and cost-effectiveness in operations. Collaboration with stakeholders to align operations with business objectives and client needs will be crucial. Building strong client relationships to ensure satisfaction and long-term business partnerships will also be a key aspect of your role, along with effectively managing escalations and demonstrating sound judgment and problem-solving skills. Monitoring key performance metrics such as average handling time (AHT), first call resolution (FCR), and customer satisfaction scores (CSAT) will be a part of your responsibilities. You will need to analyze trends, identify challenges, and implement data-driven strategies to improve results. Managing workforce planning for adequate staffing levels during peak periods and driving innovations to enhance service delivery and the customer experience will also be within your purview. To excel in this role, you will need to showcase street-smart leadership, proven expertise in leading voice and chat operations in a BPO setup, and a results-oriented approach to meet or exceed operational KPIs. Strong communication and interpersonal skills for client relationship management, experience in process improvement, and the ability to motivate and lead diverse teams will be essential. Familiarity with BPO tools like CRM platforms, workforce management software, and analytics tools will also be beneficial. Minimum qualifications include being a graduate with relevant experience in managing teams in a contact centre, BPO, or vendor management environment. Fluency in English (verbal and written) and a strong knowledge of solution design processes, operating models, and contact centre technology are required. Additionally, you must be comfortable working in a 24*7 environment, 100% from the office, and night shifts. Join us as a Manager in Gurugram, India, on a full-time basis and showcase your expertise in operations management.,