5.0 - 9.0 years

0 Lacs

kolkata, west bengal

On-site

The Incident Task Force (ITF) Manager is responsible for overseeing incidents that impact the contact center's operations, processes, and services. As a key member of the Incident Task Force, you will be involved in managing critical incidents and recommending preventive measures to minimize future risks. Your role as the Investigations Manager will be pivotal in ensuring compliance, security, and risk management within the organization. Your primary responsibilities will include managing incidents from end to end, recommending preventive measures, coordinating actions to mitigate impacts, and preventing recurrences. You will be responsible for maintaining timely and accurate communication w...

Posted 2 months ago

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Front Desk Executive at PIS Muzaffarpur 2 Podar Education Network

0.0 years

0 Lacs

Muzaffarpur, Bihar, India

On-site

Company Overview Podar Education Network, founded in 1927, has been driven by Indian values of honesty, integrity, and service. With Mahatma Gandhi as the first President of the Anandilal Podar Trust, Podar exemplifies educational excellence. The network spans 139 institutions across India, offering a range of educational streams. Known for innovative learning and quality, Podar shapes future leaders. Join us for a holistic learning experience. For more, visit our website . Job Overview We are seeking a Fresher Front Desk Executive for our Muzaffarpur location at PIS Muzaffarpur 2. This is a full-time position that requires no prior work experience. The role involves managing reception, tele...

Posted 2 months ago

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Manager-BFS041458 Genpact

3.0 - 7.0 years

0 Lacs

haryana

On-site

You will be responsible for overseeing and managing voice operations in a fast-paced BPO environment as the Operations Manager. Your role will require you to lead and supervise voice and chat operations to ensure efficiency, quality, and adherence to client Service Level Agreements (SLA). It will be essential for you to train, mentor, and develop teams to enhance productivity and performance, while also driving operational best practices to streamline and optimize processes. As the Operations Manager, you will need to develop and execute strategies for continuous improvement and cost-effectiveness in operations. Collaboration with stakeholders to align operations with business objectives and...

Posted 3 months ago

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