2.0 - 6.0 years

0 Lacs

pune, maharashtra

On-site

As a Workforce Management Specialist at Avalara, reporting to the Sr. Manager and based in the Pune office, you will play a crucial role in overseeing workforce planning, real-time monitoring, and performance optimization utilizing the WFM tool. Your experience in forecasting, scheduling, and analytics will be instrumental in ensuring efficient staffing and achieving service level targets. Your responsibilities in this role will include: - Workforce Planning & Scheduling: Develop, manage, and optimize schedules through the WFM tool, ensuring appropriate staffing levels to meet business demands. Adjust schedules based on changing forecasts and operational requirements. - Real-Time Monitoring ...

Posted 1 month ago

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Director, Collections DPDzero

10.0 - 14.0 years

0 Lacs

karnataka

On-site

As a Director of Tele Collections at DPDzero, you will play a pivotal role in owning the performance, efficiency, and scale of our telecalling operations across multiple centers nationwide. Your responsibilities will include managing large-scale calling teams, driving center-level gross profit delivery, and establishing an execution engine that consistently achieves portfolio collection targets for our lender partners. This leadership position demands a strong balance of operational discipline, people leadership, cost control, and technological adoption. Your main responsibilities will be focused on the following key areas: 1. **Performance & Revenue Delivery:** You will be responsible for o...

Posted 2 months ago

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