11 Bpo Environment Jobs

As a Quality Team Leader for the Chat Process, your role involves leading and supervising a team of Quality Analysts to ensure consistent and accurate evaluation of chat interactions. You will be responsible for establishing performance expectations, providing guidance and coaching, and driving continuous improvement in quality standards. Your primary focus will be on delivering high-quality chat interactions and achieving key performance indicators. Key Responsibilities: - Lead and supervise a team of Quality Analysts, providing guidance, support, and coaching for consistent evaluation of chat interactions. - Establish and communicate performance expectations, quality standards, and evaluat...

Role Overview: As a Quality Analyst at UnifyCX, you will play a crucial role in ensuring the quality of voice calls handled by agents in the BPO team. Your primary responsibility will be to monitor, evaluate, and improve call quality to enhance customer satisfaction, maintain process standards, and uphold company policies. Your attention to detail and analytical skills will be essential in identifying areas for improvement and implementing quality enhancement initiatives. Key Responsibilities: - Monitor and evaluate inbound and outbound voice calls to assess agent performance against quality standards. - Provide constructive feedback and coaching to agents to enhance call quality and custome...

As a Tax Associate Manager at Accenture, you will be responsible for managing the loans and advances between trading or non-trading intercompany partners as part of Intercompany Loan Management. You will be aligned with the Finance Operations vertical, assisting in determining financial outcomes by collecting operational data/reports, conducting analysis, and reconciling transactions. Your role will involve: - End to End understanding of Regulatory Reporting activities, Group-wide financial and tax reporting - Extensive experience in both Statutory and Tax audit - Indepth understanding of Treasury function - Good communication and stakeholder management skills - Team Handling Skills - Suppor...

As a Team Leader at our company located in Navi Mumbai, you will play a crucial role in leading and managing a team of sales and customer service representatives. Your primary responsibility will be to drive the team towards achieving sales targets, delivering exceptional customer experiences, and fostering business growth. Your expertise in sales techniques, customer relationship management, and leadership will be key in providing guidance, support, and coaching to team members to promote a collaborative team culture and performance excellence. **Key Responsibilities:** - Lead, mentor, and motivate a team of sales and customer service associates to achieve individual and team goals. - Foste...

Job Description: You should have a minimum of 1 year of experience in a BPO environment. The salary offered for this position is up to 25,000 per month, which will be based on your experience and skills. The shift timings are flexible day shift hours. Preference will be given to male candidates. Immediate joiners will be prioritized for this full-time position. Work Location: You will be required to work in person at the designated location.,

Role Overview: As a Sales Prog & Incentive Mgmt Analyst at Accenture, your primary responsibility will be to transform sales operations into a future-ready and digital B2B revenue engine. You will work on assessing, designing, building, and implementing best practices related to sales processes, organization, and technology. Your role will involve analyzing customers and partners, optimizing resources across channels to maximize ROI, and evaluating end-to-end capability and operating models. Additionally, you will be involved in technology-enabled process and solution architecture to enable Routes to Market at speed, as well as exploring options for rapid deployment through outsourced servic...

As a Sales Operations Associate at Accenture, you will play a crucial role in transforming sales operations to become a future-ready and digital B2B revenue engine. Your responsibilities will involve assessing, designing, building, and implementing best practices on process, organization, and technology to create and run collaborative sales and support roles. Your excellent oral communication skills will be essential in engaging with stakeholders to share opinions, convey meaning, and promote action effectively. We are looking for candidates with proven experience in sales operations within a BPO environment, particularly those with expertise in managing large sales teams and complex data se...

As a Quality Analyst Supervisor, your main responsibility will be to lead and guide the Quality Analysts team in order to ensure precise call monitoring and provide constructive feedback. You will be required to conduct regular assessments of both inbound and outbound calls, chat interactions, and email communications to evaluate the performance of agents. By identifying areas of improvement in communication, compliance, and process adherence, you will be expected to communicate actionable insights to the operations team. Developing and implementing quality frameworks, standard operating procedures (SOPs), and best practices will also be a crucial part of your role. Additionally, you will ne...

As a Quality Team Leader for the Chat Process, you will be responsible for leading and supervising a team of Quality Analysts to ensure consistent and accurate evaluation of chat interactions. Your primary focus will be on managing the quality evaluation process, setting performance expectations, and driving continuous improvement. You will provide guidance, support, and coaching to the Quality Analysts to deliver high-quality chat interactions and achieve key performance indicators. Your responsibilities will include establishing and communicating performance expectations, conducting regular team meetings, monitoring individual performance, providing feedback, identifying training needs, co...

As a Quality Analyst at UnifyCX, you will play a key role in ensuring the delivery of exceptional customer experiences through efficient voice process operations. Your focus will be on monitoring, evaluating, and enhancing the quality of inbound and outbound calls handled by our agents. By assessing agent performance, providing feedback, and identifying areas for improvement, you will contribute to customer satisfaction, process adherence, and company policy compliance. Your responsibilities will include monitoring and evaluating voice calls, offering constructive feedback and coaching to agents, analyzing quality trends, maintaining quality scorecards and audit reports, collaborating with t...

As a Lead Associate in the Record to Report (RTR) team in Mumbai, you will be responsible for overseeing the General Ledger process within a BPO environment. With 4 to 6 years of relevant industry experience, you will play a crucial role in ensuring accurate financial records and transactions. To excel in this role, you should hold a degree in Commerce or Accounts and possess a strong understanding of ERP systems. Excellent written and verbal communication skills are essential, along with proficiency in MS Office. The ability to work effectively under pressure, meet tight deadlines, and independently handle tasks are key requirements for this position. As a Team Lead, you will be responsible...