Assistant Quality Assurance Manager Witbloom Consultants - A Leading Training & Job Placement Firm

5.0 - 9.0 years

0 Lacs

navi mumbai, maharashtra

On-site

As a Quality Analyst Supervisor, your main responsibility will be to lead and guide the Quality Analysts team in order to ensure precise call monitoring and provide constructive feedback. You will be required to conduct regular assessments of both inbound and outbound calls, chat interactions, and email communications to evaluate the performance of agents. By identifying areas of improvement in communication, compliance, and process adherence, you will be expected to communicate actionable insights to the operations team. Developing and implementing quality frameworks, standard operating procedures (SOPs), and best practices will also be a crucial part of your role. Additionally, you will ne...

Posted 4 weeks ago

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BPO Quality Team Leader eClerx

3.0 - 7.0 years

0 Lacs

punjab

On-site

As a Quality Team Leader for the Chat Process, you will be responsible for leading and supervising a team of Quality Analysts to ensure consistent and accurate evaluation of chat interactions. Your primary focus will be on managing the quality evaluation process, setting performance expectations, and driving continuous improvement. You will provide guidance, support, and coaching to the Quality Analysts to deliver high-quality chat interactions and achieve key performance indicators. Your responsibilities will include establishing and communicating performance expectations, conducting regular team meetings, monitoring individual performance, providing feedback, identifying training needs, co...

Posted 1 month ago

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Quality Analyst UnifyCX

2.0 - 6.0 years

0 Lacs

karnataka

On-site

As a Quality Analyst at UnifyCX, you will play a key role in ensuring the delivery of exceptional customer experiences through efficient voice process operations. Your focus will be on monitoring, evaluating, and enhancing the quality of inbound and outbound calls handled by our agents. By assessing agent performance, providing feedback, and identifying areas for improvement, you will contribute to customer satisfaction, process adherence, and company policy compliance. Your responsibilities will include monitoring and evaluating voice calls, offering constructive feedback and coaching to agents, analyzing quality trends, maintaining quality scorecards and audit reports, collaborating with t...

Posted 1 month ago

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Lead Associate RTR Mumbai -Immediate Joiner WNS

4.0 - 8.0 years

0 Lacs

maharashtra

On-site

As a Lead Associate in the Record to Report (RTR) team in Mumbai, you will be responsible for overseeing the General Ledger process within a BPO environment. With 4 to 6 years of relevant industry experience, you will play a crucial role in ensuring accurate financial records and transactions. To excel in this role, you should hold a degree in Commerce or Accounts and possess a strong understanding of ERP systems. Excellent written and verbal communication skills are essential, along with proficiency in MS Office. The ability to work effectively under pressure, meet tight deadlines, and independently handle tasks are key requirements for this position. As a Team Lead, you will be responsible...

Posted 2 months ago

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