BPO Associate- Moter Insurance

We’re Hiring:
Customer Support/BPO Executive (Inbound & Outbound)- Moter Insurance Domain- preferred

Location: Bengaluru (MG Road)
Work from office-5 days
Experience: 1 to 5 Years
Notice Period: Immediate to 20 Days

About the role-

We are looking for enthusiastic and customer-focused BPO Executives to join our team in the Motor Insurance domain. The role involves handling inbound and outbound calls related to insurance policies, renewals, and customer queries, while ensuring high-quality service and driving sales conversions.

Key Responsibilities

• Handle inbound calls from customers regarding motor insurance queries, renewals, claims, and policy details.
• Make outbound calls for policy renewals, upselling add-ons, and new policy acquisition.
• Provide accurate information on premium calculations, coverage options, and policy benefits.
• Cross-sell and upsell motor insurance products, add-ons (zero depreciation, roadside assistance, etc.), and related services.
• Ensure compliance with IRDAI guidelines and company policies during all interactions.
• Maintain records of customer interactions, sales, and follow-ups in CRM systems.
• Meet and exceed daily/weekly sales and service targets (renewals, conversions, upselling).
• Handle escalations with professionalism and ensure high levels of customer satisfaction.

Required Skills & Qualifications

• Graduate / Diploma with 1–4 years of experience in BPO/Customer Support/Sales (insurance domain preferred).
• Strong knowledge of Motor Insurance (Third-Party, Comprehensive, NCB, Add-ons) is a plus.
• Excellent communication and interpersonal skills in English, Hindi, and Kannada (preferred).
• Proven ability in sales conversions, renewals, and objection handling.
• Ability to work under pressure while maintaining service quality.
• Computer and CRM handling skills.

Apply Now:
If you're ready to grow your career in a dynamic BPO environment, send your resume to [email protected] and we will get in touch with you at the earliest post screening the resume.

Job Type: Full-time

Pay: ₹100,000.00 - ₹500,000.00 per year

Benefits:

• Health insurance
• Life insurance
• Paid sick time
• Provident Fund

Work Location: In person