AM Process Design (CX) - Pincode PhonePe

3.0 - 7.0 years

0 Lacs

karnataka

On-site

As an Associate Manager CX Process Design at PhonePe, you will be responsible for defining and enhancing the end-to-end customer handling experience across various touchpoints. Your role will involve designing robust customer support flows, BOT workflows, and operational processes to drive business outcomes. Here are the key responsibilities: - Customer Journey Optimisation: - Analyze end-to-end customer journeys to identify friction points and improvement opportunities. - Design intuitive and scalable workflows across app, chat, voice, self-serve channels, and other touchpoints. - Build SOPs and support playbooks to enhance efficiency and performance. - Automation Design (BOT / AI): - Desig...

Posted 1 month ago

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AM Process Design (CX) - Pincode PhonePe

3.0 - 7.0 years

0 Lacs

karnataka

On-site

As an Associate Manager CX Process Design at PhonePe, you will be responsible for defining and enhancing the end-to-end customer handling experience across various touchpoints. Your role will involve designing efficient customer support flows, BOT workflows, and operational processes aimed at positively influencing business outcomes. Collaboration with cross-functional teams to drive automation, efficiency, and user satisfaction will be a key aspect of your responsibilities. Your primary responsibilities will include optimizing customer journeys by analyzing and identifying improvement opportunities, designing intuitive workflows across different channels, and developing support playbooks to...

Posted 3 months ago

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