368 Bot Jobs - Page 15

About the Role We are looking for a detail-oriented and creative individual to take ownership of the Bot Knowledge Base (KB) and Prompt Design across platforms like Chatbots and WhatsApp Bots. This role is crucial in delivering a seamless conversational experience, optimizing automation, and reducing operational costs. What Youll Do Bot Prompt Design & Conversation Flows Design, refine, and maintain prompts for key merchant queries Create empathetic, accurate, and user-friendly conversation flows Translate backend logic into clear, intuitive bot interactions Knowledge Base (KB) Management Own the end-to-end lifecycle of bot KB entries (create/update/retire) Collaborate with product and business teams for real-time updates Maintain fallback rules, SOP triggers, and escalation logic Bot Journey & Automation Improvement Identify inefficiencies and enhance automation flows Drive initiatives to reduce manual intervention and improve resolution Cross-Functional Collaboration Act as the primary POC for prompt and KB changes Work closely with Product, Ops, Risk, Compliance, and Tech teams Ensure alignment and validation of bot changes pre- and post-deployment Performance Analysis & Reporting Monitor key KPIs: pass-through reduction, cost savings, intent success rates Use data insights to continuously optimize bot responses and flows What Were Looking For 2-5 years of experience in bot writing, CX automation, or ops analytics Strong writing and storytelling skills for building conversational flows Familiarity with bot platforms, LLMs, or Gen AI tools Proficiency in Excel, Google Sheets, or dashboarding tools Analytical mindset with strong problem-solving abilities Effective communicator with experience working cross-functionally

About Company At Agilysys, Inc. we are proud of our 3,000+ customers including some of the world’s most recognizable resort, casino and cruise line brands. We specialize in market-leading point-of-sale, property management, inventory and procurement, and mobile and wireless solutions that are designed to streamline operations, improve efficiency and enhance the guest experience. We serve casinos, resorts, hotels, food service venues, stadiums, cruise lines, grocery stores, convenience stores, general and specialty retail businesses and partners. With extensive operations, throughout North America, and additional sales and support offices in Singapore and Hong Kong, as well as software development in India, we are growing. For more information, visit: www.agilysys.com . We are seeking an AI Engineering to lead the design and delivery of enterprise-grade AI solutions.. The ideal candidate combines deep technical expertise in Python, C#/Java, and microservices, with leadership experience in building and scaling intelligent agent platforms. You will manage cross-functional teams of engineers, data scientists, and product managers to architect AI-first microservice systems, integrate third-party speech/NLP APIs, and drive innovation in user-facing conversational AI applications. Key Responsibilities: Lead the architecture, design, and deployment of AI-based solutions using LLMs, TTS/STT engines, and NLP toolkits. Drive engineering excellence across Python and C#/Java microservices for real-time, scalable conversational platforms. Collaborate with product, UX, and business stakeholders to define and deliver innovative AI-driven user experiences. Evaluate and integrate LLMs and vector databases into applications using semantic search and prompt engineering best practices. Ensure best practices in CI/CD, containerization (Docker/K8s), and cloud deployment (Azure/AWS). Mentor and grow a team of AI engineers and developers, fostering a culture of innovation, accountability, and technical depth. Required Skills & Experience: 16+ years of experience in software development, including 2–5 years leading AI/ML/NLP or conversational AI projects. Proficiency in Python and C# or Java, including modern frameworks for web and microservices (Flask, FastAPI, .NET Core, Spring Boot). Experience building and deploying bot agents using LLMs, STT Solid understanding of LLMs, embeddings, vector databases and prompt orchestration. Strong knowledge of RESTful APIs, event-driven architectures, and microservices. Experience with cloud platforms (Azure, AWS) and DevOps pipelines.

DEVELOPMENTAL TEAM SENIOR OCCUPATIONAL THERAPIST (GURGAON) Our client is a pioneering mental health organization dedicated to holistic care for children, adolescents, and young adults up to the age of 25. With a multidisciplinary team and over a decade of impact, they have supported 13,000+ families through inclusive, ethical, and evidence-based practices. Their Gurgaon center is now expanding its developmental services with a focus on occupational therapy leadership and collaborative growth. Qualifications Essential Qualifications: Bachelor's degree in Occupational Therapy Minimum 34 years of relevant clinical experience, compulsorily in child and adolescent settings Desirable Qualifications: Masters degree in Occupational Therapy Certification or advanced training in Sensory Integration Exposure to neurodevelopmental therapy models and early intervention work with children and their families Job Requirements Role and Responsibilities Conduct detailed functional and sensory profiles and assessments Develop and deliver individualized therapy plans for children with neurodevelopmental challenges, including but not limited to Autism Spectrum Disorder, ADHD, Sensory Processing Disorder, Developmental Delays, and Motor Coordination Disorders Work collaboratively with caregivers to co-create home programs and support strategies Participate actively in multidisciplinary case discussions and interventions with psychologists, psychiatrists, and developmental therapists Offer guidance and mentorship to junior therapists within the OT team Facilitate group-based interventions, school readiness programs, and parent engagement modules Contribute to internal trainings and professional development activities within the team Assist in streamlining processes and contributing to team-level planning and documentation 2. Desired Skills and Competencies Strong foundational understanding of child development, motor planning, sensory integration, and functional life skills Proficiency in administering and interpreting standardized OT assessments Skilled in developing play-based, child-led, and evidence-informed interventions Clear, compassionate communication skills with children, families, and team members Ability to document clinical notes and reports systematically and clearly Fluency in both Hindi and English Organizational skills to manage appointments, reports, and collaborative meetings effectively Leadership and mentoring capabilities to support team growth and consistency Reflective practice and openness to supervision and continuous learning Deep commitment to ethical, inclusive, and child-focused care 3. Things to Look Forward to: As a Part of the Team Opportunity to work alongside a skilled, multidisciplinary team of professionals Access to ongoing trainings, internal supervisions, and collaborative learning A supportive work culture that values creativity, collaboration, and compassion A chance to anchor and shape the OT practice at one of our key centres Location : Full-time, onsite at their Gurgaon Clinic . Schedule : 10 AM – 7 PM , 6 days a week .

Overview We are seeking a Process Optimization Specialist to drive operational excellence within our Revenue Cycle Management (RCM) organization. This role focuses on identifying, analyzing, and implementing process improvements to enhance efficiency, reduce costs, and improve overall performance. The ideal candidate will possess a strong analytical mindset, a collaborative approach, and a passion for continuous improvement. Responsibilities Process Analysis and Improvement: Analyze existing workflows across RCM functions, such as coding, billing, and denials management, to identify inefficiencies and bottlenecks. Develop and implement process improvement initiatives that align with organizational goals. Collaborate with cross-functional teams to streamline workflows and optimize resource allocation. Data Analysis and Reporting: Collect and analyze operational data to uncover trends, root causes, and opportunities for improvement. Create dashboards and reports to track the performance of implemented changes and their impact on key metrics. Present findings and recommendations to leadership in a clear and actionable format. Change Management: Lead process improvement initiatives from planning through execution, ensuring stakeholder alignment and minimal disruption to operations. Train staff on new workflows and processes, ensuring smooth adoption. Monitor and address challenges that arise during the transition phase. Performance Monitoring: Establish benchmarks and KPIs to measure the effectiveness of optimized processes. Conduct regular reviews to ensure improvements are sustained and continue to meet organizational needs. Identify areas for further enhancement based on ongoing performance data. Innovation and Best Practices: Research industry trends and emerging technologies to identify opportunities for innovation. Implement best practices in RCM operations to maintain a competitive edge. Provide input on automation and technology solutions to drive efficiency. Qualifications Bachelor’s degree in Business Administration, Healthcare Management, Industrial Engineering, or a related field. Equivalent experience may be considered. 4-6 years of experience in process optimization, operations management, or a related role, preferably within the US Healthcare or RCM industry. Certification in Lean, Six Sigma, or similar methodologies. Experience in workflow optimization for healthcare RCM systems Familiarity with automation tools and technologies that support operational efficiency such as Bots / RPA.

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Job Description: The Security Architect/Consultant Engineer will be responsible for designing, implementing, migration and managing advanced security solutions, with primary skills on firewall devices ( check Point, Palo alto, FortiGate, cisco). And secondary skills either on WAF ( F5 ASM , Imperva, Akamai etc) or NAC ( Cisco ISE, Forescout , Aruba etc ) This role involves handling implementation , operations and execute design consulting type assignment Collaboration will be your forte, as you work closely with clients to understand their unique security requirements and assess their current security posture. Armed with this knowledge, you'll provide expert guidance and recommendations on the best security practices, risk management strategies, and robust security policies that will fortify their defenses. You won't stop at providing advice; you'll roll up your sleeves and get hands-on. Designing and implementing security controls, policies, and procedures will be your playground. You'll work alongside cross-functional teams to deploy state-of-the-art technologies, including firewalls, intrusion detection/prevention systems, access controls, and encryption technologies, ensuring a comprehensive security framework. The thrill of uncovering vulnerabilities and risks is what motivates you. Armed with your extensive knowledge, you'll conduct thorough security assessments, leaving no stone unturned in identifying potential security breaches. Your findings will serve as the foundation for meticulous security audits and reviews, ensuring adherence to policies and procedures. Your reports and findings will be the catalyst for management decisions and actions. In the fast-paced world of cybersecurity, staying ahead of the game is crucial. That's why you'll continuously immerse yourself in the latest security threats, technologies, and best practices. Your recommendations will drive enhancements to the organization's security posture, ensuring it remains at the cutting edge of defense. Your influence won't be limited to systems alone. You'll lend your expertise to the design and review of IT infrastructure, systems, and applications, ensuring they are secure by design from inception. Not only will you make an impact within our organization, but you'll also collaborate with customers and vendors on security assessments, audits, and due diligence activities. Your knowledge and experience will be instrumental in shaping secure collaborations and partnerships. Our consultants are restless for innovation. They are at the edge of technology, changing the way our customers implement business solutions – so, if you’re a problem-solver, an innovative thinker, and a self-starter with a passion high impact assignments which align technology to business outcomes, then we want to hear from you! Apply today to join our team that has a host of exciting projects and customers waiting for you to work with them to solve complex transformation puzzles through technology. Your Future at Kyndryl As a Security Consultant at Kyndryl you will join the Kyndryl Consultant Profession, working with other Kyndryl Consultants, Architects, Project Managers, and cross-functional Technical Subject Matter Experts – presenting unlimited opportunities with unmatched support through our investment in your learning, training, and career growth Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Primary Domain Skills Area 1 any 2 firewalls as L3/ SME level ( Check Point, Palo Alto, FortiGate, Cisco) : Checkpoint Skills and Palo Alto Skills are preferred . Checkpoint Skills are Mandatory . Secondary Domain Skills Area 2 : WAF/NAC ( F5 ASM , Radware WAF , Imperva WAF and or Akami WAF ) and ( Cisco ISE , Forescout NAC , Aruba Clear Pass F5 ASM and Imperva WAF skills are Preferred with F5 ASM /WAF skills being mandatory . Required Skills and Experience Firewall Configuration/ Management: Candidates should have at least -12+ years of experience working in Security Domain ( SOC, Implementation and or Consultancy of Security Solutions Design, configure, and maintain firewall policies and rules, Natting. Configuring and Managing User defined categories, Whitelisted / Blacklisted URLs. Configure the Firewall policy for UTA feature to scan AV, IPS, Sandboxing encryption / decryption and know to allow exception from UTM scanning. Configure the Application policy bases on default available list or know to create custom application. Hands-on expert experience on NGFW firewall Checkpoint Cisco, Fortinet and Palto Alto to do failover, HA config, upgrade and L3 level of troubleshooting to packet capture. Monitor firewall performance and security, ensuring optimal operation. Performs security hardware and software maintenance to upgrade / downgrade devices. In depth knowledge and skills of working independently on Firewall management tools like FMC, Panorama, Forti Manager, Analyzer, Algosec. Configure the Context /Vdom/VSX base firewall and work with virtual firewalls. WAF Configuration & Management Design, configure, and maintain WAF Traffic inspection and Filtering rules and policies Configuring and Managing Whitelisted / Blacklisted URLs. Configuration of Traffic Protection against various attacks ( SQL injection , XSS , Zero day attacks Deep knowledge on Rate limiting and Bot Management policies . Deep Knowledge of HTTS Protocol & SSL/TLS Monitor WAF security logs and alerts to detect and respond to threats. Perform regular security assessments and vulnerability testing on web applications. Conduct incident response and forensic analysis in the event of a security breach. Knowledge of OWASP Top Ten Hands-on experience with one or more WAF platforms (e.g., Imperva, AWS WAF, F5, Azure WAF). Hands-on experience of upgrading WAF ( hardware based WAF) NAC Configuration & Management Design, configure, and maintain NAC of various OEM ( Cisco or Forescout or Aruba . ) Create authentication ,authorization and posture policy for user Create device authentication, authorization policy and shell profiles Good knowledge of TACACS/Radius protocols Expert knowledge of Design and architecture . Deep Knowledge of integration of NAC with other network and other infrastructure components ( ie Switches , wireless controller , firewalls, AD , LDAP ) Familarity with direcetory services like AD and LADAP Troubleshooting knowledge of NAC ( Cisco ISE, Forsecout etc) Firewall and WAF or NAC Migration and Implementation: Plan and execute firewall and WAF migrations from different OEM or Same OEM to different hardware, ensuring minimal disruption to network services. Implement new firewall solutions, including Planning to execution with next-generation features. Test and validate firewall configurations with industry best practise before deployment. Hands on experience of execution of firewall & WAF Migration projects/assignment in BFSI and other industry verticals Design and Consulting: Provide expert consulting services on network security design and architecture. Develop secure network designs tailored to client needs, ensuring compliance with regulatory requirements. Collaborate with clients to understand their security requirements and provide customized solutions. Create and maintain detailed network documentation, Network Diagrams and procedures. Conduct regular security assessments and audits to identify and mitigate vulnerabilities. Provide the training session to colleague and customer team members. Incident Handling: Lead the response to major security incidents, including detection, analysis, containment, eradication, and recovery. Develop and implement incident response plans and procedures. Conduct post-incident reviews and provide RCA. Good understanding on peer device technology like router switch’s and how these technology work e,g ARP, MAC , DNS , SNMP, VRRP, Routing. Excellent troubleshooting skills on wireshark captures / PCAP etc Qualifications: Education: Graduate in Computer Science/IT/Electronics Engineering or equivalent University degree. Certifications: Relevant certifications such as CCIE Security or CCSE or PCNSE equivalent. Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

The Customer, Sales & Service Practice | Cloud Job Title - Amazon Connect + Level 11 (Analyst) + Entity (S&C GN) Management Level: Level 11 - Analyst Location: Delhi, Mumbai, Bangalore, Gurgaon, Pune, Hyderabad and Chennai Must have skills: AWS contact center, Amazon Connect flows, AWS Lambda and Lex bots, Amazon Connect Contact Center Good to have skills: AWS Lambda and Lex bots, Amazon Connect Join our team of Customer Sales & Service consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change. Practice: Customer Sales & Service Sales I Areas of Work: Cloud AWS Cloud Contact Center Transformation, Analysis and Implementation | Level: Analyst | Location: Delhi, Mumbai, Bangalore, Gurgaon, Pune, Hyderabad and Chennai | Years of Exp: 2-5 years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting's Customer, Sales & Service practice. The Practice A Brief Sketch The Customer Sales & Service Consulting practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following: Work on creating business cases for journey to cloud, cloud strategy, cloud contact center vendor assessment activities Work on creating Cloud transformation approach for contact center transformations Work along with Solution Architects for architecting cloud contact center technology with AWS platform Work on enabling cloud contact center technology platforms for global clients specifically on Amazon connect Work on innovative assets, proof of concept, sales demos for AWS cloud contact center Support AWS offering leads in responding to RFIs and RFPs Bring your best skills forward to excel at the role Good understanding of contact center technology landscape. An understanding of AWS Cloud platform and services with Solution architect skills. Deep expertise on AWS contact center relevant services. Sound experience in developing Amazon Connect flows , AWS Lambda and Lex bots Deep functional and technical understanding of APIs and related integration experience Functional and technical understanding of building API-based integrations with Salesforce, Service Now and Bot platforms Ability to understand customer challenges and requirements, ability to address these challenges/requirements in a differentiated manner. Ability to help the team to implement the solution, sell, deliver cloud contact center solutions to clients. Excellent communications skills Ability to develop requirements based on leadership input Ability to work effectively in a remote, virtual, global environment Ability to take new challenges and to be a passionate learner Read about us. Blogs Your experience counts! Bachelor's degree in related field or equivalent experience and Post-Graduation in Business management would be added value. Minimum 2 years of experience in delivering software as a service or platform as a service projects related to cloud CC service providers such as Amazon Connect Contact Center cloud solution Hands-on experience working on the design, development and deployment of contact center solutions at scale. Hands-on development experience with cognitive service such as Amazon connect, Amazon Lex, Lambda, Kinesis, Athena, Pinpoint, Comprehend, Transcribe Working knowledge of one of the programming/scripting languages such as Node.js, Python, Java What's in it for you? An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everything"from how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions " underpinned by the world's largest delivery network " Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at About Accenture Strategy & Consulting Accenture Strategy shapes our clients' future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategys services include those provided by our Capability Network a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world. For more information visit https:// Accenture Capability Network | Accenture in One Word At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, come and be a part of our team. Qualifications Experience: Minimum 2 year(s) of experience is required Educational Qualification: Engineering Degree or MBA from a Tier 1 or Tier 2 institute

The Customer, Sales & Service Practice | Cloud Job Title - Amazon Connect + Level 11 (Analyst) + Entity (S&C GN) Management Level: Level 11 - Analyst Location: Delhi, Mumbai, Bangalore, Gurgaon, Pune, Hyderabad and Chennai Must have skills: AWS contact center, Amazon Connect flows, AWS Lambda and Lex bots, Amazon Connect Contact Center Good to have skills: AWS Lambda and Lex bots, Amazon Connect Join our team of Customer Sales & Service consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change. Practice: Customer Sales & Service Sales I Areas of Work: Cloud AWS Cloud Contact Center Transformation, Analysis and Implementation | Level: Analyst | Location: Delhi, Mumbai, Bangalore, Gurgaon, Pune, Hyderabad and Chennai | Years of Exp: 2-5 years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting's Customer, Sales & Service practice. The Practice A Brief Sketch The Customer Sales & Service Consulting practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following: Work on creating business cases for journey to cloud, cloud strategy, cloud contact center vendor assessment activities Work on creating Cloud transformation approach for contact center transformations Work along with Solution Architects for architecting cloud contact center technology with AWS platform Work on enabling cloud contact center technology platforms for global clients specifically on Amazon connect Work on innovative assets, proof of concept, sales demos for AWS cloud contact center Support AWS offering leads in responding to RFIs and RFPs Bring your best skills forward to excel at the role Good understanding of contact center technology landscape. An understanding of AWS Cloud platform and services with Solution architect skills. Deep expertise on AWS contact center relevant services. Sound experience in developing Amazon Connect flows , AWS Lambda and Lex bots Deep functional and technical understanding of APIs and related integration experience Functional and technical understanding of building API-based integrations with Salesforce, Service Now and Bot platforms Ability to understand customer challenges and requirements, ability to address these challenges/requirements in a differentiated manner. Ability to help the team to implement the solution, sell, deliver cloud contact center solutions to clients. Excellent communications skills Ability to develop requirements based on leadership input Ability to work effectively in a remote, virtual, global environment Ability to take new challenges and to be a passionate learner Read about us. Blogs Your experience counts! Bachelor's degree in related field or equivalent experience and Post-Graduation in Business management would be added value. Minimum 2 years of experience in delivering software as a service or platform as a service projects related to cloud CC service providers such as Amazon Connect Contact Center cloud solution Hands-on experience working on the design, development and deployment of contact center solutions at scale. Hands-on development experience with cognitive service such as Amazon connect, Amazon Lex, Lambda, Kinesis, Athena, Pinpoint, Comprehend, Transcribe Working knowledge of one of the programming/scripting languages such as Node.js, Python, Java What's in it for you? An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everything"from how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions " underpinned by the world's largest delivery network " Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at About Accenture Strategy & Consulting Accenture Strategy shapes our clients' future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategys services include those provided by our Capability Network a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world. For more information visit https:// Accenture Capability Network | Accenture in One Word At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, come and be a part of our team. Qualifications Experience: Minimum 2 year(s) of experience is required Educational Qualification: Engineering Degree or MBA from a Tier 1 or Tier 2 institute

The Customer, Sales & Service Practice | Cloud Job Title - Amazon Connect + Level 9 (Consultant) + Entity (S&C GN) Management Level: Level 9 - Consultant Location: Delhi, Mumbai, Bangalore, Gurgaon, Pune, Hyderabad and Chennai Must have skills: AWS contact center, Amazon Connect flows, AWS Lambda and Lex bots, Amazon Connect Contact Center Good to have skills: AWS Lambda and Lex bots, Amazon Connect Join our team of Customer Sales & Service consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change. Practice: Customer Sales & Service Sales I Areas of Work: Cloud AWS Cloud Contact Center Transformation, Analysis and Implementation | Level: Consultant | Location: Delhi, Mumbai, Bangalore, Gurgaon, Pune, Hyderabad and Chennai | Years of Exp: 5-8 years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting's Customer, Sales & Service practice. The Practice A Brief Sketch The Customer Sales & Service Consulting practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following: Work on creating business cases for journey to cloud, cloud strategy, cloud contact center vendor assessment activities Work on creating Cloud transformation approach for contact center transformations Work along with Solution Architects for architecting cloud contact center technology with AWS platform Work on enabling cloud contact center technology platforms for global clients specifically on Amazon connect Work on innovative assets, proof of concept, sales demos for AWS cloud contact center Support AWS offering leads in responding to RFIs and RFPs Bring your best skills forward to excel at the role Good understanding of contact center technology landscape. An understanding of AWS Cloud platform and services with Solution architect skills. Deep expertise on AWS contact center relevant services. Sound experience in developing Amazon Connect flows , AWS Lambda and Lex bots Deep functional and technical understanding of APIs and related integration experience Functional and technical understanding of building API-based integrations with Salesforce, Service Now and Bot platforms Ability to understand customer challenges and requirements, ability to address these challenges/requirements in a differentiated manner. Ability to help the team to implement the solution, sell, deliver cloud contact center solutions to clients. Excellent communications skills Ability to develop requirements based on leadership input Ability to work effectively in a remote, virtual, global environment Ability to take new challenges and to be a passionate learner Read about us. Blogs Your experience counts! Bachelor's degree in related field or equivalent experience and Post-Graduation in Business management would be added value. Minimum 4-5 years of experience in delivering software as a service or platform as a service projects related to cloud CC service providers such as Amazon Connect Contact Center cloud solution Hands-on experience working on the design, development and deployment of contact center solutions at scale. Hands-on development experience with cognitive service such as Amazon connect, Amazon Lex, Lambda, Kinesis, Athena, Pinpoint, Comprehend, Transcribe Working knowledge of one of the programming/scripting languages such as Node.js, Python, Java What's in it for you? An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everything"from how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions " underpinned by the world's largest delivery network " Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at About Accenture Strategy & Consulting Accenture Strategy shapes our clients' future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategys services include those provided by our Capability Network a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world. For more information visit https:// Accenture Capability Network | Accenture in One Word At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, come and be a part of our team. Qualifications Experience: Minimum 5 year(s) of experience is required Educational Qualification: Engineering Degree or MBA from a Tier 1 or Tier 2 institute

The Customer, Sales & Service Practice | Cloud Job Title - Amazon Connect + Level 9 (Consultant) + Entity (S&C GN) Management Level: Level 9 - Consultant Location: Delhi, Mumbai, Bangalore, Gurgaon, Pune, Hyderabad and Chennai Must have skills: AWS contact center, Amazon Connect flows, AWS Lambda and Lex bots, Amazon Connect Contact Center Good to have skills: AWS Lambda and Lex bots, Amazon Connect Join our team of Customer Sales & Service consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change. Practice: Customer Sales & Service Sales I Areas of Work: Cloud AWS Cloud Contact Center Transformation, Analysis and Implementation | Level: Consultant | Location: Delhi, Mumbai, Bangalore, Gurgaon, Pune, Hyderabad and Chennai | Years of Exp: 5-8 years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting's Customer, Sales & Service practice. The Practice A Brief Sketch The Customer Sales & Service Consulting practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following: Work on creating business cases for journey to cloud, cloud strategy, cloud contact center vendor assessment activities Work on creating Cloud transformation approach for contact center transformations Work along with Solution Architects for architecting cloud contact center technology with AWS platform Work on enabling cloud contact center technology platforms for global clients specifically on Amazon connect Work on innovative assets, proof of concept, sales demos for AWS cloud contact center Support AWS offering leads in responding to RFIs and RFPs Bring your best skills forward to excel at the role Good understanding of contact center technology landscape. An understanding of AWS Cloud platform and services with Solution architect skills. Deep expertise on AWS contact center relevant services. Sound experience in developing Amazon Connect flows , AWS Lambda and Lex bots Deep functional and technical understanding of APIs and related integration experience Functional and technical understanding of building API-based integrations with Salesforce, Service Now and Bot platforms Ability to understand customer challenges and requirements, ability to address these challenges/requirements in a differentiated manner. Ability to help the team to implement the solution, sell, deliver cloud contact center solutions to clients. Excellent communications skills Ability to develop requirements based on leadership input Ability to work effectively in a remote, virtual, global environment Ability to take new challenges and to be a passionate learner Your experience counts! Bachelor's degree in related field or equivalent experience and Post-Graduation in Business management would be added value. Minimum 4-5 years of experience in delivering software as a service or platform as a service projects related to cloud CC service providers such as Amazon Connect Contact Center cloud solution Hands-on experience working on the design, development and deployment of contact center solutions at scale. Hands-on development experience with cognitive service such as Amazon connect, Amazon Lex, Lambda, Kinesis, Athena, Pinpoint, Comprehend, Transcribe Working knowledge of one of the programming/scripting languages such as Node.js, Python, Java What's in it for you? An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everything"from how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. Qualifications Experience: Minimum 5 year(s) of experience is required Educational Qualification: Engineering Degree or MBA from a Tier 1 or Tier 2 institute

The Strategy & Consulting Global Network Song Practice | Cloud Join our team of Customer Sales & Service consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change. Practice: Customer Sales & Service Sales Areas of Work: Cloud AWS Cloud Contact Center Transformation, Analysis and Implementation Level: Analyst/ Consultant Location: Delhi, Mumbai, Bangalore, Gurgaon, Pune, Hyderabad and Chennai. | Years of Exp: 2-9 years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting's Customer, Sales & Service practice. The Practice A Brief Sketch The practice is aligned to the Global Network Song Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following: Work on creating business cases for journey to cloud, cloud strategy, cloud contact center vendor assessment activities Work on creating Cloud transformation approach for contact center transformations Work along with Solution Architects for architecting cloud contact center technology with AWS platform Work on enabling cloud contact center technology platforms for global clients specifically on Amazon connect Work on innovative assets, proof of concept, sales demos for AWS cloud contact center Support AWS offering leads in responding to RFIs and RFPs Bring your best skills forward to excel at the role: Good understanding of contact center technology landscape. An understanding of AWS Cloud platform and services with Solution architect skills. Deep expertise on AWS contact center relevant services. Sound experience in developing Amazon Connect flows and Lex bots Deep functional and technical understanding of APIs and related integration experience Functional and technical understanding of building API-based integrations with Salesforce, Service Now and Bot platforms Ability to understand customer challenges and requirements, ability to address these challenges/requirements in a differentiated manner. Ability to help the team to implement the solution, sell, deliver cloud contact center solutions to clients. Excellent communications skills Ability to develop requirements based on leadership input Ability to work effectively in a remote, virtual, global environment Ability to take new challenges and to be a passionate learner Read about us. Qualifications Your experience counts! Bachelors degree in related field or equivalent experience Minimum 2-9 years of experience in delivering software as a service or platform as a service projects related to cloud CC service providers such as Amazon Connect Contact Center cloud solution Hands-on experience working on the design, development and deployment of contact center solutions at scale. Hands-on development experience with cognitive service such as Amazon connect, Amazon Lex, Lambda, Kinesis, Athena, Pinpoint, Comprehend, Transcribe Working knowledge of one of the programming/scripting languages such as Node.js, Python, Java Experience in setting up cloud instances, account / users with security profiles and designing applications Experience in taking a lead role for building contact center applications that have been successfully delivered to customers

JR: R00195769 Experience: Minimum 4 year(s) of experience is required Educational Qualification: Engineering Degree or MBA from a Tier 1 or Tier 2 institute --------------------------------------------------------------------- Job Title - AWS Devops + Level 9 (Consultant) + Entity (S&C GN) Management Level: 9-Team Lead/Consultant Location: Delhi, Mumbai, Bangalore, Gurgaon, Pune, Hyderabad and Chennai Must-have skills: AWS Cloud, Cloud Contact Center transformation, CI/CD pipelines, AWS Devops, DynamoDB, S3, Lambda, Lex, IAM, VPC, CloudWatch, CloudTrial, API Gateway, Kinesis, WAF Good to have skills: AWS Connect, Amazon Connect , Python, Bash, or PowerShell or Node.js Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Provide strategic advisory services, conduct market research, and develop data-driven recommendations to enhance business performance. Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challengesDo you want to design, build and implement strategies to enhance business performanceDoes working in an inclusive and collaborative environment spark your interest Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consultings Customer, Sales & Service practice. The Practice A Brief Sketch The Strategy & Consulting Global Network Song practice is aligned to the Global Network Song Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following: Work on creating business cases for journey to cloud, cloud strategy, cloud contact center vendor assessment activities Work on creating Cloud transformation approach for contact center transformations Work along with Solution Architects for architecting cloud contact center technology with AWS platform Work on enabling cloud contact center technology platforms for global clients specifically on Amazon connect Work on innovative assets, proof of concept, sales demos for AWS cloud contact center Support AWS offering leads in responding to RFIs and RFPs Bring your best skills forward to excel at the role: Good understanding of contact center technology landscape. An understanding of AWS Cloud platform and services with Solution architect skills. Deep expertise on AWS contact center relevant services. Sound experience in developing Amazon Connect flows and Lex bots Deep functional and technical understanding of APIs and related integration experience Functional and technical understanding of building API-based integrations with Salesforce, Service Now and Bot platforms Ability to understand customer challenges and requirements, ability to address these challenges/requirements in a differentiated manner. Ability to help the team to implement the solution, sell, deliver cloud contact center solutions to clients. Excellent communications skills Ability to develop requirements based on leadership input Ability to work effectively in a remote, virtual, global environment Ability to take new challenges and to be a passionate learner Configure and manage Amazon Connect instances to enhance customer service operations. Integrate Amazon Connect with other AWS services and third-party applications. Work closely with cross-functional teams to understand requirements and deliver solutions that align with business goals. Troubleshoot and resolve issues related to deployment, infrastructure, and application performance. Provide technical support and guidance to team members and stakeholders. Maintain comprehensive documentation of systems, processes, and configurations. Proven experience in designing and managing cloud based(preferably AWS) infrastructure and deployment pipelines(CI/CD) Proficiency in AWS services, including DynamoDB, S3, Lambda, Lex, IAM, VPC, CloudWatch, CloudTrial, API Gateway, Kinesis, WAF, etc Strong experience in DevOps tools and practices, including CI/CD and infrastructure as code (Terraform, CloudFormation, CDK, etc) including configuration, integration, and optimization. Working knowledge of one of the programming/scripting languages such as Python, Bash, or PowerShell or Node.js Knowledge of security best practices and compliance requirements related to contact centers and cloud infrastructure. Experience in setting up cloud instances, account / users with security profiles and designing applications Experience in taking a lead role for building contact center applications that have been successfully delivered to customers Whats in it for you An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture: Professional & Technical Skills: - Relevant experience in the required domain. - Strong analytical, problem-solving, and communication skills. - Ability to work in a fast-paced, dynamic environment. Additional Information: - Opportunity to work on innovative projects. - Career growth and leadership exposure. About Our Company | Accenture Qualification Experience: Minimum 4 year(s) of experience is required Educational Qualification: Engineering Degree or MBA from a Tier 1 or Tier 2 institute

The Customer, Sales & Service Practice | Cloud Job Title - Amazon Connect + Level 9 (Consultant) + Entity (S&C GN) Management Level: Level 9 - Consultant Location: Delhi, Mumbai, Bangalore, Gurgaon, Pune, Hyderabad and Chennai Must have skills: AWS contact center, Amazon Connect flows, AWS Lambda and Lex bots, Amazon Connect Contact Center Good to have skills: AWS Lambda and Lex bots, Amazon Connect Experience: Minimum 5 year(s) of experience is required Educational Qualification: Engineering Degree or MBA from a Tier 1 or Tier 2 institute Join our team of Customer Sales & Service consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change. Practice: Customer Sales & Service Sales I Areas of Work: Cloud AWS Cloud Contact Center Transformation, Analysis and Implementation | Level: Consultant | Location: Delhi, Mumbai, Bangalore, Gurgaon, Pune, Hyderabad and Chennai | Years of Exp: 5-8 years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting's Customer, Sales & Service practice. The Practice A Brief Sketch The Customer Sales & Service Consulting practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following: Work on creating business cases for journey to cloud, cloud strategy, cloud contact center vendor assessment activities Work on creating Cloud transformation approach for contact center transformations Work along with Solution Architects for architecting cloud contact center technology with AWS platform Work on enabling cloud contact center technology platforms for global clients specifically on Amazon connect Work on innovative assets, proof of concept, sales demos for AWS cloud contact center Support AWS offering leads in responding to RFIs and RFPs Bring your best skills forward to excel at the role Good understanding of contact center technology landscape. An understanding of AWS Cloud platform and services with Solution architect skills. Deep expertise on AWS contact center relevant services. Sound experience in developing Amazon Connect flows , AWS Lambda and Lex bots Deep functional and technical understanding of APIs and related integration experience Functional and technical understanding of building API-based integrations with Salesforce, Service Now and Bot platforms Ability to understand customer challenges and requirements, ability to address these challenges/requirements in a differentiated manner. Ability to help the team to implement the solution, sell, deliver cloud contact center solutions to clients. Excellent communications skills Ability to develop requirements based on leadership input Ability to work effectively in a remote, virtual, global environment Ability to take new challenges and to be a passionate learner Read about us. Blogs What's in it for you? An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everything"from how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions " underpinned by the world's largest delivery network " Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at About Accenture Strategy & Consulting Accenture Strategy shapes our clients' future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategys services include those provided by our Capability Network a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world. For more information visit https:// Accenture Capability Network | Accenture in One Word At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, come and be a part of our team. Qualifications Your experience counts! Bachelors degree in related field or equivalent experience and Post-Graduation in Business management would be added value. Minimum 4-5 years of experience in delivering software as a service or platform as a service projects related to cloud CC service providers such as Amazon Connect Contact Center cloud solution Hands-on experience working on the design, development and deployment of contact center solutions at scale. Hands-on development experience with cognitive service such as Amazon connect, Amazon Lex, Lambda, Kinesis, Athena, Pinpoint, Comprehend, Transcribe Working knowledge of one of the programming/scripting languages such as Node.js, Python, Java

The Customer, Sales & Service Practice | Cloud Job Title - Amazon Connect + Level 11 (Analyst) + Entity (S&C GN) Management Level: Level 11 - Analyst Location: Delhi, Mumbai, Bangalore, Gurgaon, Pune, Hyderabad and Chennai Must have skills: AWS contact center, Amazon Connect flows, AWS Lambda and Lex bots, Amazon Connect Contact Center Good to have skills: AWS Lambda and Lex bots, Amazon Connect Join our team of Customer Sales & Service consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change. Practice: Customer Sales & Service Sales I Areas of Work: Cloud AWS Cloud Contact Center Transformation, Analysis and Implementation | Level: Analyst | Location: Delhi, Mumbai, Bangalore, Gurgaon, Pune, Hyderabad and Chennai | Years of Exp: 2-5 years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting's Customer, Sales & Service practice. The Practice A Brief Sketch The Customer Sales & Service Consulting practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following: Work on creating business cases for journey to cloud, cloud strategy, cloud contact center vendor assessment activities Work on creating Cloud transformation approach for contact center transformations Work along with Solution Architects for architecting cloud contact center technology with AWS platform Work on enabling cloud contact center technology platforms for global clients specifically on Amazon connect Work on innovative assets, proof of concept, sales demos for AWS cloud contact center Support AWS offering leads in responding to RFIs and RFPs Bring your best skills forward to excel at the role Good understanding of contact center technology landscape. An understanding of AWS Cloud platform and services with Solution architect skills. Deep expertise on AWS contact center relevant services. Sound experience in developing Amazon Connect flows , AWS Lambda and Lex bots Deep functional and technical understanding of APIs and related integration experience Functional and technical understanding of building API-based integrations with Salesforce, Service Now and Bot platforms Ability to understand customer challenges and requirements, ability to address these challenges/requirements in a differentiated manner. Ability to help the team to implement the solution, sell, deliver cloud contact center solutions to clients. Excellent communications skills Ability to develop requirements based on leadership input Ability to work effectively in a remote, virtual, global environment Ability to take new challenges and to be a passionate learner Read about us. Blogs Your experience counts! Bachelor's degree in related field or equivalent experience and Post-Graduation in Business management would be added value. Minimum 2 years of experience in delivering software as a service or platform as a service projects related to cloud CC service providers such as Amazon Connect Contact Center cloud solution Hands-on experience working on the design, development and deployment of contact center solutions at scale. Hands-on development experience with cognitive service such as Amazon connect, Amazon Lex, Lambda, Kinesis, Athena, Pinpoint, Comprehend, Transcribe Working knowledge of one of the programming/scripting languages such as Node.js, Python, Java What's in it for you? An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everything"from how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions " underpinned by the world's largest delivery network " Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at About Accenture Strategy & Consulting Accenture Strategy shapes our clients' future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategys services include those provided by our Capability Network a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world. For more information visit https:// Accenture Capability Network | Accenture in One Word At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, come and be a part of our team. Qualifications Experience: Minimum 2 year(s) of experience is required Educational Qualification: Engineering Degree or MBA from a Tier 1 or Tier 2 institute

Understand product vision and business needs to define product requirements and product architectural solutions. Use tools and methodologies to create representations for functions and user interface of desired product Develop high-level product specifications with attention to system integration and feasibility Define all aspects of development from appropriate technology and workflow to coding standards Communicate successfully all concepts and guidelines to development team Ensure software meets all requirements of quality, security, modifiability, extensibility etc. Collaborate with other professionals to determine functional and non-functional requirements for new software or applications Provide support for production escalations and problem resolution for customers. Analyse requirements, design develop & maintain software products in alignment with the technology strategy of the organization Participate in technical reviews of requirements, specifications, designs, code and other artifacts. Ensure commitments are agreed, reviewed and met. Learn new skills and adopt new practices readily in order to develop innovative and cutting-edge software products that maintain Company's technical leadership position. Plan, develop and manage the infrastructure to enable strategic and effective use of tools. Lead the evaluation/evolution of tools/technologies/programs with input from internal teams, external developers. Proactively identifying issues and improvement opportunities. Directing resources to diagnose and resolve complex system, application software, security and related problems that impact system and availability. Required education Bachelor's Degree Required technical and professional expertise 15+ years of experience in network protocol development, with a strong focus on security. Deep knowledge of networking layers (OSI model), TCP/IP stack, and common transport/application protocols. Proficiency in C/C++ or Go for low-level development. Hands-on experience with Web Application Firewall (WAF) , OWASP Strong experience managing WAF technologies (any ofAWS WAF, Cloudflare, Akamai). Solid understanding of HTTP/HTTPS, DNS, web servers, load balancers, and CDN integrations. In-depth knowledge of OWASP Top 10 vulnerabilities and mitigation techniques. DDoS mitigation, bot management, or CDN security features. Preferred technical and professional experience Strong problem-solving and debugging skills Excellent written and verbal communication and ability to work in cross-functional and global teams

Role Overview We are seeking a passionate and data-driven Product Manager/Sr. Product Manager to lead the development and scaling of IoT device solutions, including AI-integrated hardware such as Soundbox and EDCs . The ideal candidate should bring strong product instincts, cross-functional leadership, and experience in building AI-enabled user experiences at scale. Key Responsibilities - Collaborate with business, design, and engineering teams to define customer journeys, drive hardware + AI use cases (e.g., AI bot integration, predictive device health), and enhance merchant experience. - Understand IoT hardware architecture and AI capabilities such as NLP, speech-to-text models, and embedded intelligence to shape product direction. - Define and manage detailed Product Requirement Documents (PRDs), balancing innovation with feasibility across firmware, cloud, and AI pipelines. - Influence business stakeholders and cross-functional teams to expedite decisions and navigate technical roadblocks effectively. - Drive product planning and execution through Agile/Scrum methodologies, aligning sprint goals with roadmap priorities and ensuring timely delivery. - Leverage analytics, real-time device data, and ML models to identify user pain points, track health metrics, and proactively improve product engagement and uptime. - Own product KPIs and continuously refine strategy based on merchant feedback, business impact, and market insights. Key Qualifications - MBA or Bachelors degree in Engineering, Computer Science, or a related field. - Minimum 4 years of experience in Product Management; additional 12 years working with hardware and software products is a strong plus. - Good understanding of AI/ML applications in product workflows (e.g., voice assistants, AI bots, predictive diagnostics). - Strong problem-solving, communication, and stakeholder management skills across tech, business, and design teams. - Comfortable working in fast-paced, ambiguous environments with a strong bias for execution.

Lead Associate - RPA Position Summary This role will be responsible for managing digital workforce (bots/automations) for a revenue cycle portfolio, ensuring smooth transition of bots from dev to production environment, managing escalation of issue to technical as well as operation stakeholders, Periodic reporting of bot performance indicators and explanation on the variances, tracking new automation opportunities identification and summarizing it with Product Owner (PO) & Intelligent Automation Analyst (IAA). Skills/Qualifications Graduation/Equivalent in any discipline (Desirable BCA/B.Sc. (CS)/ B.Tech) Overall 6-8 years experience 2+ years of experience in RPA support management (Automation Anywhere and/or UiPath, Blue Prism or any other tool) 2+ years of experience with a variety of RPA tools and technologies Experience with US Healthcare (Preferably Revenue cycle management or Insurance) Demonstrated expertise in managing production support teams Excellent written and verbal communication skills Ability to quickly learn new tools/process and adapt to new challenges Strong knowledge of MS-Office (Excel & PowerPoint) Stakeholder management & time management skills Strong knowledge of automation/macros/SQL/bots (digital workforce) Understanding of workflow-based logic and ability to both understand a business process from a workflow diagram and to conceptualize it as an automated solution Certification in RPA tools, Scrum, Project Management (Desirable) Incident/Change management using ServiceNow (ITIL) and JIRA/Kanban framework. Preferred ITIL/ITSM certification A self-starter who delivers high quality work and can adapt to new challenges Strong business acumen & Good troubleshooting skills Primary Responsibilities Manage RPA bots' automation performance and notify technical owners through incident management process Coordinates sign-off approvals by business and/or technical staff to certify successful results of deliverable(s) or phase completion, including development and deployment Escalate critical issues to the appropriate stakeholder team (Technology and Operation) Drives automation opportunity identification and assessment within the existing process Lead handshake of automated solutions from development to hypercare phase Publish Weekly Bot Performance Report and KPIs Leads and/or participate in testing activities, including integration testing, end-to-end (business process) testing and user acceptance testing Derive and report KPI variance in benefits/savings from the bot performance Manage a team that is supporting Digital workforces (Automation/Bots) Consolidate and review performance of all bots at a business function level Oversee day to day running of bots using RPA monitoring platforms/control room Creates and maintains process, technical, project or other documentation, as may be required, to support development, testing and implementations Responsible for managing SLA of tickets and quality of resolution Manage all enablers for analyst for effective root cause analysis Setup/Conduct Knowledge Transfer (KT)/Cross-Training session for Digital Workforce team Coordinate and arrange trainings on RPA tools, Jira/Scrum/Agile and similar enablers Successful implementation and improvement of digital workforce performance in a portfolio Stabilization of bots by agreed timelines Minimal escalations and meet agreed SLA on the issue resolution Number of knowledge byte documents reviewed on monthly basis Periodic stakeholder communication and review meetings on the bot KPIs Ideas and feedback for optimization and expanding scope of automation Onboarding new DWSAs and planning KT sessions Raising request for access which are essential required to run process smoothly Providing motivation/feedback on project/individual performance Liasie with the product team to rectifying and resolving the issue in automation production environment Secondary Responsibilities Submit and track project ideas to DTO intake process Gather pre-design materials (process flows, SOPs (Standard Operating Procedure), technical details, etc.) for new projects Support GBS/onshore BAs in standing up new DTO projects Operating Systems/Applications Automation Anywhere/UiPath/Blue Prism PowerBI ServiceNow Jira Confluence MS-Office Suite Applications SQL Server ELK Power Automate R1 legacy applications Functional Skills Analytical / detail orientated. Team building ability. Ability to work independently. Problem solving and decision making. Client centricity. Ability to prioritize tasks. Technical Skills Strong skills in Microsoft office suite required (e.g., PowerPoint, Excel, Word, Visio, and Project) Experience with Bot development life cycle including requirements definition, solution design, development, testing, documentation, training, deployment, operations, support, and maintenance. Excellent analytical, verbal, and written communication skills. Detailed knowledge on Agile, Jira, GANTT charts methodologies and tools. Experience in SQL and SSIS an advantage. Work Conditions Ready to work in shifts. Holiday skeleton support. Weekend IT maintenance support (As required)

Your Profile You would be working on Amazon Lex and Amazon Connect. AWS services such as Lambda, CloudWatch, DynamoDB, S3, IAM, and API Gateway, Node.js or Python. Contact center workflows and customer experience design. NLP and conversational design best practices. CI/CD processes and tools in the AWS ecosystem. Your Role Experience in design, develop, and maintain voice and chatbots using Amazon Lex. Experience in Lex bots with Amazon Connect for seamless customer experience. Experience in Amazon Connect contact flows, queues, routing profiles, and Lambda integrations. Experience in develop and deploy AWS Lambda functions for backend logic and Lex fulfillment. What youll love about working here You can shape yourcareer with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders. You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work. You will have theopportunity to learn on one of the industry's largest digital learning platforms, with access to 250,000+ courses and numerous certifications. About Capgemini Location - Chennai (ex Madras), Bangalore, Hyderabad, Mumbai, Pune

Your Profile You would be working on Amazon Lex and Amazon Connect. AWS services such as Lambda, CloudWatch, DynamoDB, S3, IAM, and API Gateway, Node.js or Python. Contact center workflows and customer experience design. NLP and conversational design best practices. CI/CD processes and tools in the AWS ecosystem. Your Role Experience in design, develop, and maintain voice and chatbots using Amazon Lex. Experience in Lex bots with Amazon Connect for seamless customer experience. Experience in Amazon Connect contact flows, queues, routing profiles, and Lambda integrations. Experience in develop and deploy AWS Lambda functions for backend logic and Lex fulfillment. What youll love about working here You can shape yourcareer with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders. You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work. You will have theopportunity to learn on one of the industry"s largest digital learning platforms, with access to 250,000+ courses and numerous certifications. About Capgemini Location - Chennai (ex Madras), Bangalore, Hyderabad, Mumbai, Pune