Bolt is on a mission to democratize commerce. We relentlessly prioritize our retailers—putting their brands front and center while enabling frictionless shopping at any touchpoint in the customer journey. At the center of it all is our rapidly growing universal shopper network—Bolt merchants such as Revolve, Lily Pulitzer, Kendra Scott, Lucky Brand Jeans, and Jonny Was can access tens of millions of shoppers, offering them a best-in-class checkout. And revolutionizing ecommerce is only half of the equation—we’re also transforming the way we work. At Bolt, we have created a work environment where people learn to drive impact, take risks and make big bets, and grow from feedback, all while feeling welcomed and accepted for who they are. Come join us on the adventure today! What you will be doing: Conduct thorough investigations into customer-reported financial discrepancies and transaction disputes. Engage with customers to obtain relevant information and documentation needed to resolve issues. Coordinate with departments such as fraud prevention, compliance, and customer service to drive timely resolutions. Spot recurring issues or patterns in disputes and recommend solutions to reduce future occurrences. Ensure all resolutions adhere to applicable legal and regulatory standards. Contribute to developing proactive strategies to enhance the customer experience and reduce dispute volume. Serve as an internal expert on dispute procedures, providing guidance and insights as needed. Continuously evaluate and improve dispute resolution workflows and tools. Manage complex or escalated cases with a focus on empathy, efficiency, and resolution. Maintain comprehensive and organized documentation of all case-related activities. Report dispute trends, potential risks, and resolution status to leadership on a regular basis. Review internal processes to ensure alignment with industry compliance standards. Support onboarding and training initiatives for new team members in dispute handling. Track and analyze key performance indicators related to dispute resolution to inform process improvements. What would set you up for success: Bachelor’s degree in Business, Finance, Accounting, or a related discipline. Previous experience in handling customer disputes, preferably within a financial services or banking environment. Strong understanding of financial regulations and compliance practices. Excellent analytical and critical thinking abilities. Skilled in negotiation and resolving conflicts effectively. Outstanding verbal and written communication skills. Ability to remain calm, empathetic, and professional during challenging customer interactions. Proficiency in using dispute management systems and related software tools. Capable of managing multiple priorities in a fast-paced setting. Meticulous attention to detail and a commitment to accuracy.
Bolt is on a mission to democratize commerce. We relentlessly prioritize our retailers—putting their brands front and center while enabling frictionless shopping at any touchpoint in the shopper journey. At the center of it all is our rapidly growing universal shopper network—Bolt merchants such as Lucky, Revolve, and FansEdge (Fanatics) can access tens of millions of shoppers, offering them a best-in-class checkout. And revolutionizing ecommerce is only half of the equation—we’re also transforming the way we work. At Bolt, we have created a work environment where people learn to drive impact, take risks, make big bets, and grow from feedback, all while feeling welcomed and accepted for who they are. Come join us on the adventure today! Please note, this is a contract-to-hire opportunity with the option to convert to full-time after 3–6 months. Key Responsibilities: Full-Stack Development: Design, develop, and maintain backend services in Go and frontend applications in TypeScript. Scalability & Performance: Optimize our PostgreSQL, BigQuery, and Elasticsearch databases for high availability and performance. Technical Leadership: Lead incident investigations and on-call rotations, ensuring system reliability and performance. Merchant Collaboration: Communicate directly with merchants to understand their needs, troubleshoot issues, and propose scalable solutions. Security & Fraud Prevention: Implement and maintain fraud detection tools, card tokenization, blocklisting, and compliance with card network standards. API Development: Build and maintain REST APIs and webhooks to integrate with external commerce platforms such as Magento 2, Big Commerce, Salesforce Demandware Observability : Use Datadog for logging, monitoring, and tracing across the system to ensure update and management of alerts Automation & Pattern Recognition: Identify inefficiencies, automate workflows, and develop proactive monitoring solutions. Requirements Must Have: 4+ years of experience with AWS, GCP, or similar cloud infrastructure provider Experience with testing frameworks such as Jest, Mocha for frontend, and Ginkgo Strong knowledge of one of Python, TypeScript, GoLang, Java, or similar languages Knowledge of database development like Postgres, DynamoDB, and BigQuery Comfortable thinking about infrastructure as code Experience with Terraform or similar tools is a plus Nice to Have: Familiarity with Kubernetes and cloud platforms (AWS, GCP, or Azure). Experience with event-driven architecture and message queues (Kafka, RabbitMQ, etc.). Development experience with commerce platforms such as Magento 2, Big Commerce, SFCC Demandware, etc. Experience with developer experience tooling such as Scalar, Redoc Knowledge of compliance and security best practices in fintech. Please note, this is a contract-to-hire opportunity with the option to convert to full-time after 3–6 months.