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1.0 - 5.0 years
0 Lacs
karnataka
On-site
As an Associate Digital Customer Engagement Manager (dCEM) at SAP, your primary responsibility will be ensuring seamless adoption of the new RISE SAP S/4HANA Private Cloud Edition solution by European customers through a Shared Services model. You will drive the sales to delivery handover and customer onboarding process, covering all technical and project aspects such as IP ranges, Load Balancer setup requirements, and VPN networks. Additionally, you will handle support tickets, bridging customer queries with the technical operations team, ensuring periodic service reviews to track service quality, and orchestrating service delivery according to agreed SLAs and KPIs. Your role will involve s...
Posted 3 months ago
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