Position Summary To deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention. Main Responsibilities Provide service and customer support during field visits or dispatches. Attend onsite installation, start-up, repair, maintenance & test tasks independently. Diagnose errors or technical problems & determine proper solutions. Produce timely and detailed service reports, time sheets and travel claims. Handling Special projects as assigned. Ensure customers satisfaction, Build positive relationship with customers. Comprehend customer requirements and make appropriate recommendations/briefings. Cooperate with technical team & share information across the organization. Spare parts identification. Follow companys filed procedures & protocols. Must be Willing to learn Mechanical also. Critical Skills and Personal Attributes Interpersonal Skills. Written and Verbal Communication Skills Product Knowledge and Technical Skills of servicing flexible packaging machines Analytical and detail-oriented with excellent troubleshooting and problem-solving abilities. Computer skills and proficiency with word processing and spreadsheet. Willing to travel at short notice and comfortable with extended periods of stay at site. Education and Experience Diploma in Electrical/Electronics Engineering. Good knowledge in Industrial Automation Products like Drives, PLC, SCADA from major suppliers like Siemens & Rexroth. Experience of 2-5 years in handling technical service profile
Provide service and customer support during field visits or dispatches. Attend onsite installation, start-up, repair, maintenance & test tasks independently. Diagnose errors or technical problems & determine proper solutions. Produce timely and detailed service reports, time sheets and travel claims. Handling Special projects as assigned. Ensure customers satisfaction, Build positive relationship with customers. Comprehend customer requirements and make appropriate recommendations/briefings. Cooperate with technical team & share information across the organization. Spare parts identification. Follow companys filed procedures & protocols. Must be Willing to learn Mechanical also. Requirements Good knowledge in Industrial Automation Products like Drives, PLC, SCADA from major suppliers like Siemens & Rexroth. Experience of 5-7 years in handling technical service profile Interpersonal Skills. Written and Verbal Communication Skills Product Knowledge and Technical Skills of servicing flexible packaging machines Analytical and detail-oriented with excellent troubleshooting and problem-solving abilities. Computer skills and proficiency with word processing and spreadsheet. Willing to travel at short notice and comfortable with extended periods of stay at site. Diploma in Electrical/Electronic Engineering or Graduate Degree in Electrical / Electronic Engineering Should be fluent with local language