What would you be required to do? Ensure that the IT Helpdesk tickets are monitored, resolved and closed in line with the agreed KPIs described within the IT SLA document. Ensure that the working processes are executed in line with the agreed standards and workflows (such as user creation (starter & leaver process), adjustments required in relation to end-users configurations) etc. Maintaining computer networks and systems including software, mainframes and other physical hardware Installing and configuring infra equipment to update or fix hardware or software issues Monitoring computer systems to improve system performance Communicating networking issues to other employees and management Fixing software and hardware configuration issues for users on-demand or from inspection of the systems Contribute to ensuring effective corporate governance, risk management and internal controls Identify opportunities for automation, and assist with the development of automation systems to address those opportunities. Manage users using Windows Enterprise server operating systems, in combination with Active Directory User Management Proven technical IT support experience, that will enable you to work on a day-to-day basis Ensuring effective corporate governance like Inventory, Vendor & Stakeholder management for internal controlsWhat are we looking for? Excellent communication skills, proactive attitude, flexible approach and enthusiastic manner Good administration, planning and organisational skills (prioritise & work to deadlines) BCA, Diploma in computer engineer, B.tech, BSC IT of 5 years experience individual role.

Role & responsibilities Responsibilities: Ensure all job descriptions are as per business requirements and there is role parity in the organization chart in terms of role redundancy, overlapping, gender and cost alignment Collaborate with hiring managers and department heads to finalize job specifications and hiring plans. Optimize hiring channels, justify recruitment costs, and build a proactive pipeline for high-attrition roles Track any on notice positions and plan for replacement hiring Create a campus hiring strategy and interaction all year round Onboard and manage recruitment consultants for sourcing efficiency. Provide weekly recruitment dashboards and monthly HR reports to stakeholders. Track daily CV flow (received, rejected, in interview, shortlisted) and adjust hiring strategies based on ratios. Share market insights and propose proactive hiring solutions. Oversee seamless onboarding, document collection, and induction programs. Ensure compliance with HR policies, labor laws, and statutory requirements in coordination with HR leadership. Maintain and update HR records, including employment contracts, payroll inputs, and employee databases. Support KPI setting and track performance during probation and annual reviews. Address employee queries and ensure a positive workplace culture through engagement initiatives. Ensure all hygiene factors are accounted for Job description, job specification, KPIs, cvs, candidate information forms, feedback forms, reference check forms and daily, weekly and monthly reports are all maintained and updatedSkills needed: 3+ years of hardcore recruitment experience, plus additional experience in other HR activities. Strong ability to screen resumes accurately and ensure compliance with hiring requirements. Strong communication, interpersonal, negotiation skills and efficient in stakeholder management Attention to detail and Exposure to onboarding, employee engagement, and HR policy implementation. Able to handle ad hoc work without stressQualification:MBA HR preferred or Diploma / Graduation with 3+ years’ experience in recruiting and additional experience