134 Bmc Jobs - Page 4

Role Purpose The purpose of this role is to support delivery through development and deployment of tools. Do 1. Provide tool design, development and deployment support for the project delivery a. Interact with the internal project or client to understand the project requirement from a tool perspective b. Design the solution keeping in mind the tool requirements, current tools available as well as details on licenses required etc. c. Provide budget and timeline estimates for the tool development/ deployment as required d. For any new tool development, identify sources for development (internal or 3rd party) and work with the project managers on the development of the tool keeping in mind the production rollout timelines e. Conduct commercial discussions with the 3rd party vendors for licenses or tool development f. Conduct appropriate testing to ensure error free deployment of the tool on the project g. Ensure deployment of tool on time and within the estimated budget Deliver No. Performance Parameter Measure 1. Tool Development and deployment Quality of solution Timely development and within budget Timely deployment of tool Error free deployment Mandatory Skills: BMC Helix ITSM. Experience5-8 Years.

Role Purpose The purpose of this role is to support delivery through development and deployment of tools. Do 1. Provide tool design, development and deployment support for the project delivery a. Interact with the internal project or client to understand the project requirement from a tool perspective b. Design the solution keeping in mind the tool requirements, current tools available as well as details on licenses required etc. c. Provide budget and timeline estimates for the tool development/ deployment as required d. For any new tool development, identify sources for development (internal or 3rd party) and work with the project managers on the development of the tool keeping in mind the production rollout timelines e. Conduct commercial discussions with the 3rd party vendors for licenses or tool development f. Conduct appropriate testing to ensure error free deployment of the tool on the project g. Ensure deployment of tool on time and within the estimated budget Deliver No. Performance Parameter Measure 1. Tool Development and deployment Quality of solution Timely development and within budget Timely deployment of tool Error free deployment Mandatory Skills: BMC Truesight Orchestrator. Experience5-8 Years.

Role Purpose The purpose of this role is to support delivery through development and deployment of tools. Do 1. Provide tool design, development and deployment support for the project delivery a. Interact with the internal project or client to understand the project requirement from a tool perspective b. Design the solution keeping in mind the tool requirements, current tools available as well as details on licenses required etc. c. Provide budget and timeline estimates for the tool development/ deployment as required d. For any new tool development, identify sources for development (internal or 3rd party) and work with the project managers on the development of the tool keeping in mind the production rollout timelines e. Conduct commercial discussions with the 3rd party vendors for licenses or tool development f. Conduct appropriate testing to ensure error free deployment of the tool on the project g. Ensure deployment of tool on time and within the estimated budget Deliver No. Performance Parameter Measure 1. Tool Development and deployment Quality of solution Timely development and within budget Timely deployment of tool Error free deployment Mandatory Skills: BMC Truesight Server Automation. Experience5-8 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: BMC Helix ITSM.

Role Purpose The purpose of this role is to support delivery through development and deployment of tools. Do 1. Provide tool design, development and deployment support for the project delivery a. Interact with the internal project or client to understand the project requirement from a tool perspective b. Design the solution keeping in mind the tool requirements, current tools available as well as details on licenses required etc. c. Provide budget and timeline estimates for the tool development/ deployment as required d. For any new tool development, identify sources for development (internal or 3rd party) and work with the project managers on the development of the tool keeping in mind the production rollout timelines e. Conduct commercial discussions with the 3rd party vendors for licenses or tool development f. Conduct appropriate testing to ensure error free deployment of the tool on the project g. Ensure deployment of tool on time and within the estimated budget Deliver No. Performance Parameter Measure 1. Tool Development and deployment Quality of solution Timely development and within budget Timely deployment of tool Error free deployment Mandatory Skills: BMC Helix Operations Management AIOPS. Experience5-8 Years.

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : ControlM Administration Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system performance, and ensuring the smooth operation of applications that are vital to business functions. You will engage with stakeholders to understand their needs and provide timely solutions, contributing to the overall efficiency and reliability of the systems in place. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of best practices for application support.- Monitor system performance and proactively address potential issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in ControlM Administration.- Strong understanding of job scheduling and automation processes.- Experience with troubleshooting and resolving application issues.- Familiarity with system monitoring tools and performance metrics.- Ability to collaborate effectively with cross-functional teams. Additional Information:- The candidate should have minimum 3 years of experience in ControlM Administration.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : BMC Helix ITSM Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing solutions that align with business objectives, and ensuring that applications are optimized for performance and usability. You will also engage in problem-solving activities, providing support and enhancements to existing applications while staying updated with the latest technologies and best practices in application development. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure timely delivery of application features. Professional & Technical Skills: - Must To Have Skills: Proficiency in BMC Helix ITSM.- Good To Have Skills: Experience with ITIL processes.- Strong understanding of application development methodologies.- Experience in integrating applications with third-party services.- Familiarity with database management and SQL. Additional Information:- The candidate should have minimum 5 years of experience in BMC Helix ITSM.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : BMC Helix ITSM Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing solutions that align with business objectives, and ensuring that applications are optimized for performance and usability. You will also engage in problem-solving activities, providing support and enhancements to existing applications while maintaining a focus on quality and efficiency in your work. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure timely delivery of application features. Professional & Technical Skills: - Must To Have Skills: Proficiency in BMC Helix ITSM.- Good To Have Skills: Experience with ITIL framework.- Strong understanding of application development methodologies.- Experience in integrating applications with third-party services.- Familiarity with database management and SQL. Additional Information:- The candidate should have minimum 7.5 years of experience in BMC Helix ITSM.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

We are hiring for Firmware Development Engineers who are passionate about low-level software, hardware interfacing, and embedded system development. The ideal candidate will be responsible for designing, developing, and maintaining robust and efficient firmware solutions for embedded products. Key Responsibilities: Develop and maintain embedded firmware for microcontrollers and SoCs Work on bootloader development, secure boot , and Linux-based firmware Integrate and optimize RTOS-based systems and device drivers Interface with various peripherals and protocols (USB, UART, PCIe, SPI, I2C, Ethernet) Collaborate with hardware teams for board bring-up and validation Debug and troubleshoot firmware issues using hardware tools (JTAG, oscilloscopes, etc.) Maintain documentation and follow best coding practices Work with Linux kernel , BMC , and ARM processor environments Preferred Candidate Profile: Strong experience in C/C++ for embedded firmware development Hands-on with Linux , RTOS , and secure boot environments Proficiency with FPGA interfaces , device driver development , and peripheral protocols Familiarity with Linux kernel development and board support packages (BSPs) Knowledge of BMC (Baseboard Management Controller) and system-level integration is a plus Strong debugging and analytical skills Bachelors or Master’s degree in Electronics, Electrical, Computer Science, or related field

Responsibilities: We are seeking an experienced System Programmer with expertise in Db2 for z/OS to join our team. Must Have Skills: Experience with Db2 and other tools maintenance processes to be able perform preventive maintenance, function level upgrade and version upgrade. Expertise in administering DB2 databases on z/OS. Proven ability in database maintenance, including regular backups, housekeeping and performance tuning. Demonstrated experience in database recovery and executing DRP procedures. Experience in providing production support. Ability to effectively apply learned skills independently, even without Standard Operating Procedures (SOPs). Experience with the following DBA tools is a plus: BMC Apptune, BMC AMI Ops, BMC Log Master, IBM Cloning Tool, and IBM Change Manager. Experience in copying production data to lower environments. Essential knowledge of JCL, SQL, REXX, and ISPF.

Role & responsibilities Solid customer interaction skills. A+ desktop or equivalent skillset knowledge of windows operating system environment Good technical skills in solving Windows related issues Knowledge of DNS, DHCP, TCP/IP, Networking Knowledge of Outlook, O365 Coordinates with the on-call support provider and other vendors for call closure Knowledge of ticketing tools (SUMMIT, Remedy, Service Now, etc.) MCP/Other hardware-related certifications, ITIL Trained

-Promote services to prospective customers -Generate leads through campaigns and field visits -Train, Lead and Manage a team of 20 business associates -Learn to manage the backend team -Opportunity to become a Business Manager HR TANISHA 9079224227 Required Candidate profile -Fresh Graduates with a passion of sales and marketing. -Excellent communication and interpersonal skills. -Self-motivated, goal-oriented and a team player. -Willingness to travel -Location - Jaipur

About NCR NCR Corporation (NYSENCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries. About the job About NCR NCR Atleos Corporation (NYSENCR) is a leader in transforming, connecting and running technology platforms for self-directed banking. NCR Atleos is headquartered in Atlanta, Ga., with 21,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.The NCR Atleos Lead Developer Monitoring and Scheduling tools is responsible for maintaining the core set of tools which monitoring, maintain and schedule job for the infrastructure and applications. The person will need to work across the NCR Atleos I&T application teams and across the Datacenter infrastructure teams to manage changes to the various tools. The person will need to ensure tools are maintained on a support release, are patch properly and new capabilities are deployed timely. Essential Functions, Responsibilities & Tasks may include: Managing the day-to-day execution of Monitoring and Scheduling tools Partner across the organization to drive enhancements via user stories Provide on process compliance metrics on tools for SW audits Establish Roadmap of opportunities for next 24 months Qualifications BA/BS degree or equivalent work experience 5 years of experience with various infrastructure tools 5 years of corporate work experience 2 years experience using AppDynamics 1 year experience using BMC Control_M scheduling tool Demonstrate ability to partner affectively across a large Enterprise organization Demonstrated ability to document processes, knowledge articles, training materials and train others Demonstrated ability to support and troubleshoot complex issues EEO Statement Integrated into our shared values is NCRs commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agenciesNCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes. EEO Statement Integrated into our shared values is NCRs commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agenciesNCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

SUMMARY BMC Helix ITSM Location Hyderabad (Onsite) Experience Range 2+ Years Notice Period Immediate We are seeking an Infrastructure Engineer to join our team in Hyderabad. As an Infrastructure Engineer, you will be responsible for defining requirements, designing and constructing data center technology components, and conducting testing using BMC Helix ITSM. You will collaborate with cross-functional teams, troubleshoot technical issues, and ensure the smooth operation of the infrastructure. Roles & Responsibilities Collaborate with cross-functional teams to define requirements, design and construct data center technology components, and conduct testing efforts. Troubleshoot technical issues related to BMC Helix ITSM and ensure the smooth operation of the infrastructure. Ensure compliance with industry standards and best practices for infrastructure design and implementation. Provide technical guidance and support to team members and stakeholders. Professional & Technical Skills Must To Have Skills: Proficiency in BMC Helix ITSM. Good To Have Skills: Experience with ServiceNow IT Service Management. Strong understanding of infrastructure design and implementation best practices. Experience with troubleshooting technical issues related to infrastructure components. Familiarity with industry standards and compliance requirements for infrastructure design and implementation. Additional Information The candidate should have a minimum of 2 years of experience in BMC Helix ITSM. The ideal candidate will possess a strong educational background in computer science, information technology, or a related field, along with a proven track record of delivering impactful infrastructure solutions. This position is based at our Hyderabad office. Requirements Requirements: Minimum of 2 years of experience in BMC Helix ITSM. Educational background in computer science, information technology, or a related field.

Eligibility Criteria : - Bachelors degree in Engineering (3-5 years of experience) Technology : Huawei, Ericsson ,Cisco, VAS (SMSC , MMSC, CRBT, etc.) Job Description : - Network Monitoring for Alarms in Huawei Network NMS - VAS - SMSC MMSC, Bulk Message Server BMS, USSD, OTA(Over the Air), Messaging Gateway Server, CRBT, VMS Voice Mail Server, Miss call alert node level alarm monitoring and troubleshooting Hand on experience in below mentioned VAS nodes : 1. SMSC 2. MMSC 3. MissU Miss call Alert 4. BMS - Bulk Message Server 5. CMS 6. VOM Voice Mail Server 7. OTA - Over the Air activation 8. Collectcall and USSD 9. DOB (Handled by SLA) 10. RBT - (Handled by the Huawei) 11. BULKMAN - Reacting at the right time to the service affecting issues - Manages/Uses the Alarm Management processes and tools to detect, Assign the problems in line with Operator/other SLAs and internal OLAs - Opening trouble tickets from network alarms or external fault reports, escalating trouble tickets, both technical and management. - Liaises with Customer Care organisations regarding Network outages - Supports end-end support, coordination and control of assigned Trouble Tickets - Supports Major service outage investigations and follow up - Ensures planned outages are carried out/rolled back in maintenance window - Ensures Operator Customer Care is fully updated for service affecting outages - Alarm Monitoring, Fault Localization/Correction/Verification - Corrective Maintenance (centralized routines) - Liaises with subcontractors and 3rd parties to resolve faults - Liaises with other service providers regarding network outages - Should be open to work in night shifts (24/7 support) - Engineer should be ready to provide emergency support during out of office hours Processes & Tools : - ITIL Foundation recommended - Knowledge of processes (e.g. : incident restoration, network change management, network optimization process, incident and problem management) preferred. - Knowledge of tools : BMC REMEDY/ITSM, NetCool, CANVAS Converged Service Platform, Seibel other platform tools preferred. Key skills : - Good Communication and inter personal Skills - Experience in Operations and preferably Managed Services - Analytical Skills. - Process Orientation , Time Management Software Skill : - SQL and Oracle databases (preferably DBA) - Visual basic, MS Acces, Microsoft office

Project Role : Software Development Lead Project Role Description : Develop and configure software systems either end-to-end or for a specific stage of product lifecycle. Apply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity. Must have skills : BMC Helix ITSM Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Development Lead, you will be responsible for developing and configuring software systems, either end-to-end or for specific stages of the product lifecycle. Your typical day will involve collaborating with various teams, applying your knowledge of technologies and methodologies, and ensuring that the software solutions meet client needs effectively and efficiently. You will engage in problem-solving and decision-making processes that contribute to the overall success of the projects you oversee. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing and mentoring within the team to enhance overall performance.- Monitor project progress and ensure alignment with client expectations and project goals. Professional & Technical Skills: - Must To Have Skills: Proficiency in BMC Helix ITSM.- Strong understanding of IT service management processes and best practices.- Experience with software development methodologies such as Agile and DevOps.- Ability to configure and customize BMC Helix ITSM applications to meet specific client requirements.- Familiarity with integration techniques and tools to connect BMC Helix ITSM with other systems. Additional Information:- The candidate should have minimum 5 years of experience in BMC Helix ITSM.- This position is based in Pune.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ControlM Administration Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. You will collaborate with teams to ensure successful project delivery and implementation. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead and mentor junior professionals- Conduct regular team meetings to discuss progress and challenges- Stay updated on industry trends and best practices Professional & Technical Skills: - Must To Have Skills: Proficiency in ControlM Administration- Strong troubleshooting skills in ControlM environment- Experience in scheduling and monitoring ControlM jobs- Knowledge of ControlM automation and job flow management- Good understanding of Unix and Windows operating systems Additional Information:- The candidate should have a minimum of 7.5 years of experience in ControlM Administration- This position is based at our Pune office- A 15 years full-time education is required Qualification 15 years full time education

Meet the Team The Cisco Distributed System Engineering (DSE) group is at the forefront of developing products that power the largest networks in the world. The networking industry is going through a massive transformation to build the next generation infrastructure to meet the needs of AI/ML workloads and continuously increasing internet users and application. We are uniquely positioned to capture that market transition. This team builds products by harnessing the potential of open-source technologies while pushing the boundaries on Systems and Silicon Architecture. They are the developers and leaders who are passionate about tackling complex technology, building large scale distributed systems and comfortable working with open-source communities and technologies. Your Impact You will be involved with a fast-paced work environment and responsible for end-to-end product development and production support. Software Development & Integration: Design, development, and deployment of software solutions leveraging SONiC to interface with hardware infrastructure and platform-level components. Develop and maintain platform adaptation layers for seamless integration between SONiC and underlying hardware (e.g., ASICs, BMC, and other platform elements). Collaborate with hardware teams to enable optimal hardware-software interactions and expose hardware capabilities through SONiC interfaces. Write, review, and optimize code for critical system modules, drivers, and APIs supporting high-performance data planes and control planes. System Design: Work with Technical Leader on the technical architecture to integrate SONiC with platform infrastructure, ensuring scalability and high availability. Design robust interfaces between SONiC and platform-specific management/control modules (e.g., telemetry, diagnostics, and security components). Lead efforts to optimize resource utilization, power efficiency, and operational stability of the network platform. Collaboration & Engagement: Collaborate with product management and customers to understand use cases, gather requirements, and align deliverables with business objectives. Lead the evaluation and adoption of new tools, technologies, and methodologies to accelerate development and testing cycles. Drive code reviews, technical discussions, and issue resolution to ensure timely and quality deliverables. Minimum Qualifications 10+ years of experience in software development within the networking or telecommunication industry Software development experience with Linux based platforms or other like network operating systems such as SONiC Experience with platform infrastructure such as ASIC drivers, NPU, BMC, Optics and network OS development Experience working with virtualization, containerization, and orchestration frameworks such as Docker, Kubernetes and/or similar Experience working on technical projects in a complex development environment Preferred Qualifications Experience in CI/CD pipelines and automated testing frameworks Experience with platform level security requirements and compliance frameworks Understanding of telemetry systems and software-defined networking (SDN) Exposure to SONiC or experience working with the SONiC open-source community Knowledge of hardware abstraction layers and SDKs from major networking silicon providers (such as Broadcom, Marvell, Mellanox etc)

Overview Remedy Developer Sustaining & Maintenance Focus (On-Premise, Remedy 7 and Above) Overview We are seeking an experienced Remedy Developer with strong familiarity in on-premise BMC Remedy environments, version 7 and above, to join our team. This role primarily focuses on sustaining and maintaining existing Remedy ITSM systems deployed on-premise, ensuring system stability, troubleshooting issues, and delivering minor enhancements. The ideal candidate thrives in a maintenance-driven environment and has proven skills in supporting complex on-prem Remedy landscapes. Responsibilities Key Responsibilities Provide ongoing administration, monitoring, and maintenance of on-premise BMC Remedy systems (version 7 and above), including servers, mid-tier, core application, and database components. Troubleshoot and resolve Remedy application and infrastructure issues, delivering Level 3 support to end-users and internal stakeholders. Manage Remedy system health, including multi-application server configurations, performance tuning, and patching/upgrades in on-prem environments. Implement minor enhancements, bug fixes, and workflow optimizations to improve existing on-prem Remedy applications. Collaborate closely with infrastructure, database, and security teams to ensure Remedy on-prem environments are secure, stable, and compliant with IT policies. Track, document, and communicate system changes, incidents, and resolutions to project leads and management. Adhere strictly to IT security, data governance, and system administration best practices for on-prem deployments. Participate in periodic on-call rotations to support Remedy systems outside regular business hours. Maintain up-to-date technical documentation, runbooks, and user guides reflecting the on-prem Remedy environment. Stay informed on Remedy best practices, ITIL standards, and vendor updates relevant to on-prem sustaining operations. Required Qualifications Minimum 5 years of experience supporting and developing in on-prem BMC Remedy environments, with strong familiarity of Remedy version 7 and above. Experience configuring and customizing Remedy ITSM Suite (version 7, 8.x, or 9.x) in on-prem deployments. Proven troubleshooting skills resolving Remedy system and application issues in on-premise settings. Deep knowledge of Remedy AR System architecture, Developer Studio, and Atrium CMDB in on-prem environments. Proficiency in SQL, JavaScript, XML, and Remedy workflow/configuration. Solid understanding of ITIL processes, especially incident, problem, and change management. Experience with Remedy system administration tasks including multi-tier architecture support, server configurations, and patch management. Strong communication skills and ability to document technical processes and solutions. Bachelors degree in Computer Science, Information Technology, or equivalent work experience. Preferred Qualifications Experience with Remedy Helix SaaS/Cloud is a plus, but primary focus remains on on-premise Remedy. Familiarity with VMware ESXi, Windows Server platforms, and database management in on-prem Remedy environments. Experience automating sustaining tasks through scripting. Comfortable working within ITIL-driven, operational support teams. Exposure to ITSM reporting and monitoring tools for on-prem Remedy. Additional Information This role is predominantly sustaining and maintenance-focused, supporting critical on-premise Remedy ITSM systems. Occasional minor enhancements and optimizations will be part of the work scope. Candidates must be comfortable working in a support-driven environment with on-call responsibilities to ensure Remedy system availability and performance.

Join us as a Value Engineer! As a Value Engineer, you will be working directly with Sales and Presales organizations in order to create strategy, timelines and deliverables to align customers initiatives to BMC's solutions. Here is how, through this exciting role, you will contribute to BMC's and your own success: Through a consultative mindset, coach sales teams on critical business issues faced by customers and help them to articulate BMC value propositions from a business value point of view. Identify and quantify relevant value drivers to express in comprehensive financial models and present directly to customers. Research and draw insights about customers from public sources and turn presentations into a constructive dialogue moving internal and external stakeholders to conclusions, for a maximum impact on sales engagements. Challenge oneself and be the innovator when it comes to solving everyday problems. Orchestrate the internal and external resources needed to effectively influence high value sales deals. As every BMC employee, you will be given the opportunity to learn, be included in global projects, challenge yourself and be the innovator when it comes to solving everyday problems. To ensure youre set up for success, you will bring the following skillset and experience: You can embrace, live and breathe our BMC values every day! 5+ years experience in a consulting capacity influencing decision makers through value-based presentations Experience with enterprise SaaS products and solutions Strong story-telling ability that articulates value Expert-level MS Excel skills Professional curiosity that translates to customer trust as a true business partner Proven track record of influencing without authority Whilst these are nice to have, our team can help you develop in the following skills: BMC Software product knowledge

Role Purpose The purpose of this role is to support delivery through development and deployment of tools. Do 1. Provide tool design, development and deployment support for the project delivery a. Interact with the internal project or client to understand the project requirement from a tool perspective b. Design the solution keeping in mind the tool requirements, current tools available as well as details on licenses required etc. c. Provide budget and timeline estimates for the tool development/ deployment as required d. For any new tool development, identify sources for development (internal or 3rd party) and work with the project managers on the development of the tool keeping in mind the production rollout timelines e. Conduct commercial discussions with the 3rd party vendors for licenses or tool development f. Conduct appropriate testing to ensure error free deployment of the tool on the project g. Ensure deployment of tool on time and within the estimated budget Deliver No. Performance Parameter Measure 1. Tool Development and deployment Quality of solution Timely development and within budget Timely deployment of tool Error free deployment Mandatory Skills: BMC Control M.

We are currently seeking a Operations Expert to join our team in Chennai, Tamil Ndu (IN-TN), India (IN). Location Bangalore/ Chennai Experience: 4 "“ 6 Years Number of openings 1 What awaits you/ Job Profile Implement operational strategies, policies, and procedures. Manage day-to-day operations to meet production targets. Enhance productivity, particularly in onPrem operations. Support backend development for client applications. Set up infrastructure monitoring and alerting systems and develop dashboards. Manage Microsoft IIS and batch jobs operations. Utilize initial Python experience for scripting and automation. Coach and support team professional growth. Support script troubleshooting and optimization. Manage updates from old to new infrastructure. Propose efficiency improvements. Participate in application cloud migration. What should you bring along 8-12 years experience in Operations Management, with strong leadership and organizational skills. Have managed day-to-day operations of IT service delivery, including incident management, problem resolution, change management, and service request fulfillment. Knowledge of ITIL best practices and frameworks to standardize operational processes and improve service efficiency and effectiveness. Lead regular performance reviews and assessments to identify operational bottlenecks, inefficiencies, and areas for improvement. Experience optimizing through automation of manual processes, streamlining workflows, and enhancing operational agility and scalability. Develop and maintain operational documentation, including procedures, policies, and knowledge articles, to ensure consistency and compliance with industry standards. Must have technical skill Experience with ticketing tools like Service Now or BMC ITSM Remedy for incident, change and problem management. Operations experience in Payara on Linux Scripting and automation expertise for On Premise infrastructure. Infrastructure monitoring, alerting systems, and dashboards setup. Proficiency with Microsoft IIS and batch jobs. Experience with Oracle databases Good to have Technical skills Reporting/Visualization tools like Tableau / Power BI. Basic experience with Python. Familiarity with cloud-based operations and DevOps practices. Experience with Java and GlassFish platform. Jira/Confluence

TCS has been a great pioneer in feeding the fire of Young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together. We are delighted to invite you for a discussion to get to know more about you and your professional experience. The interview will be in person. Venue details Date: 14th June 2025 Timing: 10:00 Am-2:00 PM Location: Tata Consultancy Services, Sahyadri Park (SP1) , Phase 3, Rajiv Gandhi Infotech Park, Hinjawadi, Pune, Maharashtra 411057 Carry updated resume, any govt ID printout and one passport size photo. Required Information Details 1 Role BMC TrueSight Developer 2 Required Technical Skill Set BMC TrueSight Suite (TSIM, TSOM, TSPS, Patrol) Desired Experience Range Minimum 5 years' experience in development Location of Requirement -Pune Desired Competencies (Technical/Behavioral Competency) Must-Have 1. BMC TrueSight configuration and administration 2. Event Management and Montoring configuration 3. Support for for TrueSight integrations 4. ITIL knowledge Good-to-Have 1. Remedy Experience 2. TrueSight (mrl) alert handling development 3. Application Monitoring tools (e.g. TrueSight Synthetic, Application Dynamics,New Relic,DataDog) 4. Automation tools (e.g. TrueSight Orchestration) 5. Server support knowledge Responsibility of / Expectations from the Role 1 L2 and L3 Break/fix Support and service request configurations 2 Custom development integrations and event handling 3 Integration Support - SNMP, email, msend, APIs 4 Pactching and Lifecycle upgrades

Role & responsibilities Solid customer interaction skills. A+ desktop or equivalent skillset knowledge of windows operating system environment Good technical skills in solving Windows related issues Knowledge of DNS, DHCP, TCP/IP, Networking Knowledge of Outlook, O365 Coordinates with the on-call support provider and other vendors for call closure Knowledge of ticketing tools (SUMMIT, Remedy, Service Now, etc.) MCP/Other hardware-related certifications, ITIL Trained

About The Role Role Purpose The purpose of the role is to create exceptional architectural solution design and thought leadership and enable delivery teams to provide exceptional client engagement and satisfaction. ? Do 1.Develop architectural solutions for the new deals/ major change requests in existing deals Creates an enterprise-wide architecture that ensures systems are scalable, reliable, and manageable. Provide solutioning of RFP’s received from clients and ensure overall design assurance Develop a direction to manage the portfolio of to-be-solutions including systems, shared infrastructure services, applications in order to better match business outcome objectives Analyse technology environment, enterprise specifics, client requirements to set a collaboration solution design framework/ architecture Provide technical leadership to the design, development and implementation of custom solutions through thoughtful use of modern technology Define and understand current state solutions and identify improvements, options & tradeoffs to define target state solutions Clearly articulate, document and sell architectural targets, recommendations and reusable patterns and accordingly propose investment roadmaps Evaluate and recommend solutions to integrate with overall technology ecosystem Works closely with various IT groups to transition tasks, ensure performance and manage issues through to resolution Perform detailed documentation (App view, multiple sections & views) of the architectural design and solution mentioning all the artefacts in detail Validate the solution/ prototype from technology, cost structure and customer differentiation point of view Identify problem areas and perform root cause analysis of architectural design and solutions and provide relevant solutions to the problem Collaborating with sales, program/project, consulting teams to reconcile solutions to architecture Tracks industry and application trends and relates these to planning current and future IT needs ? Provides technical and strategic input during the project planning phase in the form of technical architectural designs and recommendation Collaborates with all relevant parties in order to review the objectives and constraints of solutions and determine conformance with the Enterprise Architecture Identifies implementation risks and potential impacts 2.Enable Delivery Teams by providing optimal delivery solutions/ frameworks Build and maintain relationships with executives, technical leaders, product owners, peer architects and other stakeholders to become a trusted advisor Develops and establishes relevant technical, business process and overall support metrics (KPI/SLA) to drive results Manages multiple projects and accurately reports the status of all major assignments while adhering to all project management standards Identify technical, process, structural risks and prepare a risk mitigation plan for all the projects Ensure quality assurance of all the architecture or design decisions and provides technical mitigation support to the delivery teams Recommend tools for reuse, automation for improved productivity and reduced cycle times Leads the development and maintenance of enterprise framework and related artefacts Develops trust and builds effective working relationships through respectful, collaborative engagement across individual product teams Ensures architecture principles and standards are consistently applied to all the projects Ensure optimal Client Engagement Support pre-sales team while presenting the entire solution design and its principles to the client Negotiate, manage and coordinate with the client teams to ensure all requirements are met and create an impact of solution proposed Demonstrate thought leadership with strong technical capability in front of the client to win the confidence and act as a trusted advisor ? 3.Competency Building and Branding Ensure completion of necessary trainings and certifications Develop Proof of Concepts (POCs),case studies, demos etc. for new growth areas based on market and customer research Develop and present a point of view of Wipro on solution design and architect by writing white papers, blogs etc. Attain market referencability and recognition through highest analyst rankings, client testimonials and partner credits Be the voice of Wipro’s Thought Leadership by speaking in forums (internal and external) Mentor developers, designers and Junior architects in the project for their further career development and enhancement Contribute to the architecture practice by conducting selection interviews etc ? 4.Team Management Resourcing Anticipating new talent requirements as per the market/ industry trends or client requirements Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Mandatory Skills: BMC Helix Operations Management AIOPS. Experience8-10 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.