BMC Helix ITSM Administrator Miraki Tech

8.0 - 13.0 years

22 - 37 Lacs

hyderabad

Remote

We are seeking a BMC Helix ITSM Administrator to manage, support, and optimize BMC Remedy ITSM applications. The ideal candidate should possess deep technical expertise in BMC ITSM modules, strong troubleshooting skills, and a solid understanding of ITIL processes. The ideal candidate should have deep expertise in Developer Studio, Innovation Studio, REST/SOAP integrations, and CMDB architecture, with hands-on experience in leading end-to-end solution implementations. BMC Professional or Developer certifications and strong knowledge of ITIL best practices are essential. Job Description: Provide support and configuration for core BMC ITSM modules: Incident, Problem, Change, Asset, and Service Request Management . Design and implement workflow customizations, filters, escalations, and business rules. Configure custom approval flows, notification mechanisms, and dynamic data forms within Smart IT and Digital Workplace (DWP) Provide performance tuning , upgrade support , and migrations . Develop custom modules and smart applications using BMC Innovation Studio Build and maintain REST/SOAP API integrations with external systems such as Active Directory, SCCM, SAP, and ServiceNow Architect and document the overall Helix ITSM design, including multi-environment setup, sandboxing, and promotion strategies Customize SLA definitions, service targets, milestone actions, and escalation rules Design and deploy Smart Reporting dashboards and complex KPI-driven reports for leadership and audit purposes Plan, execute, and document platform upgrades, patches, and migrations, ensuring compatibility and minimal downtime Troubleshoot and resolve complex platform issues, performance bottlenecks, and failed integrations Develop and maintain Disaster Recovery procedures, environment backups, and failover plans Experience integrating BMC Helix with ITOM tools like TrueSight, Splunk, or SolarWinds Ensure compliance with security standards by implementing role-based access controls, audit logs, and usage policies Evaluate new BMC features and deliver platform improvement proposals based on evolving business requirements Coach and mentor L2 support teams, build SOPs, and maintain comprehensive system documentation Required Skills & Qualifications: 10+ years of experience in BMC Remedy / Helix ITSM administration Deep hands-on experience with Developer Studio, Innovation Studio, and Smart IT Proven track record of designing and customizing ITSM workflows and module-level enhancements Strong understanding of CMDB architecture, Discovery integration, and service modelling Experience in enterprise integration using REST, SOAP, and middleware connectors Proficiency in designing dashboards using BMC Smart Reporting and other BI tools Strong problem-solving and RCA skills in high-availability production environments Excellent understanding of ITIL v4 practices; experience in compliance-driven environments (e.g., SAMA, NCA ECC) Preferred Certification: BMC Certified Professional: Helix ITSM BMC Certified Developer: Helix Innovation Suite BMC Certified CMDB Specialist ITIL v4 Foundation or Managing Professional Nice-to-Have Skills: Exposure to BMC Helix Innovation Suite Smart Apps development Familiarity with container orchestration (e.g., Docker/Kubernetes for Helix on-prem setups) Scripting experience (Python, JavaScript, Shell) for automation and integration tasks Knowledge of database query tuning and BMC system schema (PostgreSQL, Oracle) Awareness of compliance frameworks like SAMA CSF, NCA ECC, ISO 27001, or COBIT Experience with Agile/DevOps environments and CI/CD integrations (e.g., Jenkins, Git) Familiarity with BMC Discovery, BMC Helix ITOM, or AIOps features is an advantage

Posted 1 week ago

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.