About Us Blueshift is a venture-funded startup headquartered in San Francisco. Our AI-Powered Customer Data Platform empowers cutting edge B2C brands to drive 1:1 marketing on every channel. With Blueshift, marketers are in full control of automating various forms of personalized messaging across every engagement channel. Blueshift is trusted by leading digital brands like Udacity, LendingTree, BBC, and Paypal to automate their customer engagement marketing and recognized by Gartner as a "Cool Vendor for AI in Marketing". Blueshift is founded by repeat entrepreneurs who previously built Mertado.com (acquired by Groupon to become Groupon Goods), and were part of the early team behind Kosmix (acquired by Walmart to become @WalmartLabs). We are backed by top-tier VCs including Nexus Venture Partners, Storm Ventures, Luma Partners, and SoftBank Venture Asia. Blueshift is staffing its team in Pune, India. As part of Blueshift, you will get to work on a cutting-edge product using the latest technologies. This is an exciting opportunity for motivated individuals to build a great career. Site Reliability Engineer - Night Shift We are looking for a SRE / CloudOps Engineer who will be responsible for managing, building and scaling our 1500+ node setup, which processes millions of real-time events and personalizations daily. We are looking for candidates with prior cloud infrastructure experience, ideally in a startup or other fast paced environment. Responsibilities On-call duties to provide system uptime, application support, incident management, and troubleshooting Shift rotation timings to cover availability of SRE function 24x7 Follow run books to handle pager alerts Author incident reports by coordinating with multiple engineering teams Identify and fill gaps in the monitoring & alerting system Periodic reporting of system status to the organization Requirements Must have requirements 2+ years of relevant industry experience Willingness and ability to work in night shifts (night shifts will be structured to be sustainable) Linux sysadmin experience or equivalent Good to have requirements Experience with managing AWS cloud infrastructure Experience with managing a container orchestration system Working understanding of large scale data systems and data pipelines Working understanding of NoSQL, SQL databases, and queueing systems Experience with modern SRE practices & tools Experience with active incident management Perks and Benefits Competitive salary along with stock option grants and shift allowance. Excellent hospitalization, personal accident, and term insurance coverage. Located in a top-notch facility in Baner - one of the best neighborhoods for tech startups. Daily catered breakfast, lunch, and snacks along with a well-stocked pantry. A team that cares about you. Show more Show less

We are searching for a Product Support Specialist to join our team in Pune, India and contribute to our goal of delivering top-notch quality service and achieving high levels of customer satisfaction and success. This role will focus on post-sales support and does not involve IT responsibilities. Reporting to the Sr Director of Product Support, this position presents an exciting opportunity for individuals driven to advance their careers. As a Product Support Specialist operating during Pacific Time working hours, your responsibilities will include: - Serving as the product expert and offering technical and non-technical support through tickets, phone, and chat - Analyzing, monitoring, and resolving customer inquiries promptly to ensure maximum client satisfaction - Identifying, arranging, and prioritizing issues based on severity and customer impact - Documenting steps taken to resolve problems, compiling and updating user documentation, including training materials and technical manuals - Effectively communicating with cross-functional team members to transform business needs and product requirements into innovative solutions for customers Essential Requirements: - Residing in the Pune area or willing to relocate - Working remotely during US West Coast hours shift (9:00 AM - 6:00 PM PST / 10:00 PM - 7:30 AM IST, Mon - Fri) - Availability for monthly weekend on-call shifts - 1-2 years of experience in Enterprise SaaS support roles or similar positions - Exceptional grasp of customer service, technical issue resolution, and support best practices - Proficiency in using JIRA, Zendesk, or comparable ticketing systems - Familiarity with marketing automation platforms like Capillary Technologies, Insider CRM, CleverTap, MoEngage, Marketo, Mailchimp, Klaviyo, Iterable, etc. Desirable Skills: - Knowledge of email design (HTML/CSS), email deliverability, and CAN-SPAM/CASL compliance requirements - Solid understanding of web technologies including HTML, CSS, JSON, and JavaScript Perks and Benefits: - Competitive salary with stock option grants - Comprehensive hospitalization, personal accident, and term insurance coverage - Located in a prime facility in Baner, one of the premier tech startup neighborhoods - Daily catered breakfast, lunch, and snacks, along with a well-stocked pantry - Supportive team environment that values your well-being.,

About Us Blueshift is a venture-funded startup headquartered in San Francisco. Our AI-Powered marketing platform empowers cutting edge B2C brands to drive 1:1 marketing on every channel. With Blueshift, marketers are in full control of automating various forms of personalized messaging across every engagement channel. Blueshift is trusted by leading digital brands like Udacity, LendingTree, BBC, and Paypal to automate their customer engagement marketing and recognized by Gartner as a Cool Vendor for AI in Marketing . Blueshift is founded by repeat entrepreneurs who previously built Mertado.com (acquired by Groupon to become Groupon Goods), and were part of the early team behind Kosmix (acquired by Walmart to become @WalmartLabs). We are backed by top-tier VCs including Nexus Venture Partners, Storm Ventures, Luma Partners, and SoftBank Venture Asia. Blueshift is staffing its team in Pune, India. As part of Blueshift, you will get to work for a startup with a cutting-edge product. This is an exciting opportunity for motivated individuals to build a great career. Operations Analyst Blueshift is seeking a dynamic individual to join our finance team as an Operations Analyst. This role will act as a liaison between Finance, Customer Success, Sales, Revenue Operations and Salesforce teams. Youll work cross-functionally to manage various team processes, help improve workflows, and execute analytics and reporting tasks. As a result, this position is expected to collaborate with teams located across the world (US, Europe, India) and will report to the Lead Operations Analyst who is located in the India (IST). We re looking for a motivated, self-starter who is comfortable wearing multiple hats in a dynamic environment. You must be nimble, highly-collaborative, and able to think on your feet. Responsibilities Plan and implement projects from inception to completion across finance, sales and customer success teams Provide hands-on support for Salesforce, ensuring data accuracy and improving overall Salesforce efficiency. Collaborate with cross-functional teams to customize and optimize Salesforce features to meet business needs. Work closely with the Customer Success team to track and analyze product/services usage data. Administer commission calculations for the sales team. Collaborate with Finance and Sales teams to streamline and improve the contract review process. Undertake special projects and initiatives, including data analysis, process improvement, and system updates as required. Create different documents, SOPs, and maintain those documents as required. Requirements A bachelor s / master s degree in finance or related commerce field. 2-4 years of job experience in business/finance operations in a high-growth SaaS/PaaS environment. Experience with Salesforce.com preferred. Experience in Salesforce Administration preferred. Salesforce certified administrator preferred. Experience in MS Office (Word, PowerPoint & Excel is a plus) Excellent problem-solving skills and high level of attention to detail. Excellent written and verbal communication skills. Availability and scheduling flexibility to collaborate with teams across multiple time zones. Experience of working in a SaaS company is a plus. Perks and Benefits Competitive salary and benefits. Excellent hospitalisation, personal accident, and term insurance coverage. Located in a top-notch facility in Baner - one of the best neighbourhoods for tech startups. Daily catered breakfast, lunch, and snacks along with a well-stocked pantry. A team that cares about you.

About Us Blueshift is a venture-funded startup headquartered in San Francisco. Our AI-Powered marketing platform empowers cutting edge B2C brands to drive 1:1 marketing on every channel. With Blueshift, marketers are in full control of automating various forms of personalized messaging across every engagement channel. Blueshift is trusted by leading digital brands like Udacity, LendingTree, BBC, and Paypal to automate their customer engagement marketing and recognized by Gartner as a "Cool Vendor for AI in Marketing". Blueshift is founded by repeat entrepreneurs who previously built Mertado.com (acquired by Groupon to become Groupon Goods), and were part of the early team behind Kosmix (acquired by Walmart to become @WalmartLabs). We are backed by top-tier VCs including Nexus Venture Partners, Storm Ventures, Luma Partners, and SoftBank Venture Asia. Blueshift is staffing its team in Pune, India. As part of Blueshift, you will get to work for a startup with a cutting-edge product. This is an exciting opportunity for motivated individuals to build a great career. Operations Analyst Blueshift is seeking a dynamic individual to join our finance team as an Operations Analyst. This role will act as a liaison between Finance, Customer Success, Sales, Revenue Operations and Salesforce teams. You'll work cross-functionally to manage various team processes, help improve workflows, and execute analytics and reporting tasks. As a result, this position is expected to collaborate with teams located across the world (US, Europe, India) and will report to the Lead Operations Analyst who is located in the India (IST). We're looking for a motivated, self-starter who is comfortable wearing multiple hats in a dynamic environment. You must be nimble, highly-collaborative, and able to think on your feet. Responsibilities Plan and implement projects from inception to completion across finance, sales and customer success teams Provide hands-on support for Salesforce, ensuring data accuracy and improving overall Salesforce efficiency. Collaborate with cross-functional teams to customize and optimize Salesforce features to meet business needs. Work closely with the Customer Success team to track and analyze product/services usage data. Administer commission calculations for the sales team. Collaborate with Finance and Sales teams to streamline and improve the contract review process. Undertake special projects and initiatives, including data analysis, process improvement, and system updates as required. Create different documents, SOPs, and maintain those documents as required. Requirements A bachelor's / master's degree in finance or related commerce field. 2-4 years of job experience in business/finance operations in a high-growth SaaS/PaaS environment. Experience with Salesforce.com preferred. Experience in Salesforce Administration preferred. Salesforce certified administrator preferred. Experience in MS Office (Word, PowerPoint & Excel is a plus) Excellent problem-solving skills and high level of attention to detail. Excellent written and verbal communication skills. Availability and scheduling flexibility to collaborate with teams across multiple time zones. Experience of working in a SaaS company is a plus. Perks and Benefits Competitive salary and benefits. Excellent hospitalisation, personal accident, and term insurance coverage. Located in a top-notch facility in Baner - one of the best neighbourhoods for tech startups. Daily catered breakfast, lunch, and snacks along with a well-stocked pantry. A team that cares about you.