Company Description Blue Ribbon Overseas Educational Consultancy, established in 2007, has a vast network of 38 branches in India and 11 international offices. With over 125 certified counselors and visa experts, it has facilitated more than 12,000 visa approvals and partnerships with 500+ global universities. The consultancy provides comprehensive services for overseas education, ranging from admission and visa processing to scholarship assistance, exam preparation, and cultural readiness. Recognized for its excellence, Blue Ribbon Overseas received the Best Study Abroad Consultant – Hyderabad award in 2021 and 2023. Dedicated to student success, the consultancy offers personalized counseling, mock interviews, documentation support, and post-arrival guidance. Role Description This is a full-time, on-site role for a Tele-Calling Executive | Academic Counsellor located in Hyderabad. The individual will be responsible for engaging with prospective students and their families, making outbound calls to provide detailed information about study abroad programs, and assisting in the application process. Daily tasks include maintaining follow-ups, addressing queries regarding admissions, scholarships, and visa requirements, scheduling counseling sessions, and coordinating with internal teams to ensure smooth process workflows. Additionally, the role involves maintaining student records and offering ongoing support as needed. Qualifications 0-3 years Experience Proficiency in Communication, Customer Service, and Relationship Management, Student Friendly Skills in Tele-calling, Counseling, and Active Listening Familiarity with Educational Systems, Admission Processes, and Visa Procedures Time Management, Multitasking, and Organizational Skills Working knowledge of MS Office tools and Data Management Systems Ability to work with diverse demographics and build trust Bachelor’s degree in any discipline; prior experience in education consultancy or tele-calling is advantageous and Excel Skills Enthusiasm for helping students achieve their educational aspirations
As a Tele-caller at Blue Ribbon Overseas Educational Consultancy, your main role will be reaching out to potential students, scheduling appointments for counseling, and providing detailed information about overseas education opportunities. Your daily tasks will include handling inquiries, explaining programs and services, following up with leads, maintaining records of interactions, and ensuring high levels of customer satisfaction. Additionally, you will collaborate with internal teams and provide feedback to improve outreach processes. Key Responsibilities: - Reach out to potential students and schedule appointments for counseling - Provide detailed information about overseas education opportunities - Handle inquiries, explain programs and services, and follow up with leads - Maintain records of interactions and ensure high levels of customer satisfaction - Collaborate with internal teams and provide feedback to improve outreach processes Qualifications: - Strong communication, active listening, and interpersonal skills - Proficiency in telephone etiquette and the ability to handle a high volume of calls - Experience in customer service, telemarketing, or call center roles - Good knowledge of overseas education processes is an advantage - Ability to manage and organize leads while maintaining accurate records - Basic computer skills including familiarity with CRM tools - Fluency in English and regional languages is a plus - Around 2 years of experience Blue Ribbon Overseas Educational Consultancy has been a leader in global education support since 2007, with 38 branches across India and 11 international offices. With a team of over 125 certified counselors and visa experts, they've facilitated more than 12,000 visa approvals and partnered with 500+ universities worldwide. Their services include end-to-end solutions such as admissions guidance, visa processing, exam preparation, and cultural readiness through pre-departure orientation. The company has been recognized with prestigious awards, including the Best Study Abroad Consultant in Hyderabad in 2021 and 2023. Committed to personalized support, they provide comprehensive assistance from initial counseling to post-arrival services.,