Blue Ocean Systems Infotech

Monitor and resolve Level 2 and Level 3 support tickets related to Oracle Finance modules (AP, AR, GL, FA). Maintain and update approval workflows related to AP and GL transactions. Assist with invoice processing, supplier creation, payment batches, customer maintenance, and asset adjustments. Perform data uploads and corrections using FBDI, ADFdi, and other Oracle tools. Apply configuration changes for lookups, DFFs, or approval rules under direction from the internal team. Support period-end activities such as closing subledgers, reconciling balances, and reporting. Assist in testing configurations and features during quarterly patches and new releases. Escalate complex or system-wide issues to Oracle Support as needed through Service Requests (SRs). Address support tickets related to procurement operations (PO issues, PR approvals, supplier records). Assist with purchase order creation, change orders, and matching issues with AP. Support supplier onboarding and data maintenance processes. Maintain and update approval workflows related to procurement transactions. Investigate and resolve approval workflow problems in procurement transactions. Perform FBDI uploads for suppliers, items, and catalogue entries. Maintain and update lookups, flexfields, and descriptive labels as the internal team guides. Conduct regression testing for procurement modules during system patches. Provide support with procurement-related reports using OTBI or BI Publisher. Document ticket resolutions and contribute to the support knowledge base.