Job Title: Food & Beverage (F&B) Manager 📍 Location: Pondicherry (Auroville Vicinity) 🏢 Department: SB Kitchen – A Unit of Blissful Stay About SB Kitchen: SB Kitchen is a fast-growing, multi-cuisine commercial kitchen designed to serve boutique hotels, homestays, and direct customers within a 5 km radius. We specialize in curated South Indian, North Indian, Chinese, and Lebanese dishes and are now scaling operations toward a cloud kitchen model. Our mission is to blend homely taste with professional service and structured systems. Key Responsibilities: 🔸 Sales & Business Development Pitch and onboard homestays, boutique hotels, and guesthouses within a 5 km radius. Convince property managers to place and promote our menu cards for in-room dining. Build strong B2B partnerships to secure daily and long-term food orders. 🔸 Platform Management Handle daily operations on Swiggy, Zomato, and other aggregator platforms. Ensure timely updates, stock status, pricing, and promotional offers. Track order accuracy, ratings, and performance metrics. 🔸 Customer Relationship & Service Communicate with end customers to handle inquiries, feedback, and concerns professionally. Manage customer experience and ensure service satisfaction from order to delivery. 🔸 Inventory, Stock & Kitchen Coordination Perform daily opening and closing stock audits with the chef and supervisor. Monitor high-value inventory items (e.g., meat, ghee, oil, masalas, cheese, etc.) and track top 5 items daily. Ensure daily stock updates are logged and reconciled properly. Conduct weekly reconciliation of kitchen stock versus sales, identifying wastage or leakage. Coordinate with the chef for procurement planning and kitchen readiness. Ensure accurate vendor coordination for restocking and price negotiation. 🔸 Operational Oversight Ensure smooth day-to-day kitchen operations, hygiene, and compliance. Assist in planning cloud kitchen expansion, logistics, and location scouting. Maintain expense logs, billing records, and vendor payments. Support packaging standards and timely dispatch of orders. Required Skills & Qualifications: Minimum 2–4 years of F&B, hotel kitchen, or cloud kitchen experience. Experience with Swiggy, Zomato, Dunzo, etc. is mandatory. Language: Tamil and Hindi, with basic English communication. Strong skills in vendor coordination, stock management, and daily reporting. Friendly, presentable, and persuasive in B2B sales and customer service. Familiarity with inventory software pet pooja or Excel for stock logging is a bonus. Bonus Skills (Preferred): Cloud kitchen operations and kitchen logistics. Menu engineering and pricing strategies. POS software (PetPooja.) Work Schedule & Benefits: Full-time | 6-day work week Timing: Flexible shifts with daily stock coordination in the morning and evening Performance-based incentives Fuel allowance for local travel and client visits
