2823 Blended Process Jobs - Page 40

Job description Job Title: Senior Customer Service Representative Location: Bangalore Department: Customer Service Reports To: Customer Service Manager Job Type: Full Time. Job Summary: We are seeking a highly motivated and experienced Senior Customer Service Representative to join our team. In this role, you will handle complex customer issues, mentor junior representatives, and support the day-to-day operations of the customer service department. The ideal candidate is proactive, empathetic, and has strong problem-solving and communication skills. Key Responsibilities: Provide high-level support to customers through various channels phone, email, chat, etc. Resolve escalated customer complaints and issues efficiently and professionally. Assist in developing customer service policies and procedures to enhance customer satisfaction. Mentor and support junior customer service staff, offering guidance and training as needed. Monitor and analyze customer feedback and service metrics to identify areas for improvement. Maintain accurate records of customer interactions and transactions in CRM systems. Participate in process improvement initiatives and recommend solutions for operational efficiency. Assist with onboarding and training of new customer service team members. Stay updated on product knowledge, industry trends, and best practices in customer service. Qualifications: Bachelor's degree or equivalent work experience preferred. Proven ability to manage and resolve complex customer issues. Excellent communication, interpersonal, and organizational skills. Strong multitasking and time-management abilities. Proficiency with customer service software and CRM systems. A customer-centric mindset with a strong focus on problem resolution and service excellence. Contact Hiring manager : 7259027282 / 7259027295 / 9900024951 / 9900024811 / 9686682465

Profile - Customer Service Associate Location - Gurgaon Salary - upto 20k CTC Qualification - Any Graduate Experience - Min 6 months Skills - Good Communication skills Contact us - Mitali Verma (HR) - 8318747693 (Call/Whatsapp)

Handling Customer queries over phone calls and chats International BPO Hiring !! Voice/Non voice Process 5/6 Days working Rotational shift including night (Any 9 hours shift) Location - Malad, Airoli, Thane Contact/Whatsapp - HR SAMIKSHA 9068896961 Required Candidate profile Graduate/HSC candidate Fresher/Experience candidate Immediate joiners Communication skills Comfortable with rotational/night shifts Perks and benefits Virtual interview Cab facility Incentives + bonus

Responsible for efficiently handling and resolving customer grievances and complaints related to our products and services. Working under the guidance of the Specialist-Grievance Resolution- Non-Voice, you will address customer concerns with empathy and professionalism, aiming to achieve prompt and satisfactory resolutions. Respond to customers chat and make outbound calls as appropriate. Manage and resolve customer complaints. Responsible for governing customer email communications to ensure adherence to company policies, regulatory requirements, and service standards. Ensure the quality, compliance, and efficiency of email correspondence, as well as drives continuous improvement in email governance processes. Ensure creation of standard / non-standard responses for various customer service executives for handling all e-mails in line with the companys operational vision and objectives Graduation is must. Knowledge on GDS Tools- Amadeus Experience required- freshers to 2 yrs Should be comfortable with rotational shifts and week offs.

Calling existing and potential customers to persuade them to purchase company products and services. Processing all customer purchases accordingly. Salary upto 29k 6 Days Working Good Hindi and Kannada If interested call Nivedita 9155960288

Urgent Requirement for FRESHERS Location: Mohali Work Mode: Work from Office Inform customers about product & services Handle inbound & outbound calls Freshers and experienced both can apply. Candidate should be flexible for rotational shifts Min Qualification should be 12th or graduation Salary: 25k CTC Working Days: 6 Days a Week Shifts: Rotational Shifts Interested Candidates can #WhatsApp their resume on : 9988265439

Job description **"One Roof, Multiple Opportunities Call Center Jobs with JobShop!** - Bangalores best BPOs are hiring freshers and experienced candidates through JobShop. - Apply today to explore high-paying roles with job stability and career growth. Join us now! 1). International Customer Support (Non Voice) - US Shift (5 days working + 1 way Cab) Work Location : Bengaluru, Manyata Tech Park Salary upto 26,000 per month Minimum 1 year experience a must Call SK Anisul-7996177000 or 9964080000 or visit jobshop.ai to explore other open positions with us 2)International Customer Support(Voice)-- US Shift (2-Way Cab Provided) Work Location : Bengaluru, Whitefield Salary upto 40,000 per month Minimum 1 year experience a must Call SK Anisul-7996177000 or 9964080000 or visit jobshop.ai to explore other open positions with us 3)International Customer Service Representative(Voice) Work Location : Indiranagar, Bengaluru Salary upto 35,000 per month Minimum 1 year experience a must Call SK Anisul-7996177000 or 9964080000 or visit jobshop.ai to explore other open positions with us 4)International Customer Service Representative(Voice) Work Location : Indiranagar, Bengaluru Salary upto 35,000 per month Minimum 1 year experience a must Call SK Anisul-7996177000 or 9964080000 or visit jobshop.ai to explore other open positions with us 5) International Customer Support ( Voice) - US Shift (5 days working + 1 way Cab) Work Location : Bengaluru, Bellandur Tech Park Salary upto 40,000 per month 1 year experience a must 6)International Voice Process-One-way cab (only at night) Work Location : Bengaluru, Manyata Tech Park Salary upto 37,000 per month Minimum 1 year of BPO Experience Call SK Anisul-7996177000 or 9964080000 or visit jobshop.ai to explore other open positions with us Apart from these positions we have 200+ open positions which you can view by visiting our website jobshop.ai Daily Walkin Drives, book your slots today

Job description **"Exciting Call Center Opportunities!** - Apply once, get access to multiple job openings under one roof. - JobShop offers the best BPO jobs in Bangalore with immediate openings, competitive pay, and growth potential. Start your journey today! Alorica is Hiring International Voice Process! Position: International Voice Process (Freshers & Experienced) Location: [Specify Location] (On-site) Shift: Night Shift Salary & Benefits: Freshers: 22,000 + 4,400 night shift allowance + incentives Experienced: 25,000 + 4,400 night shift allowance + performance-based incentives One-way cab provided for hassle-free commuting Joining Bonus after completing 3 months Requirements: Good communication skills in English Freshers & experienced candidates welcome Willing to work in a night shift environment Apply Now & Start Your Career with Alorica! Call HR Sumaiya -74060 16000 or visit jobshop.ai to explore other open positions with us Role: Voice / Blended - OtherIndustry Type: BPM / BPODepartment: Customer Success, Service & OperationsEmployment Type: Full Time, PermanentRole Category: Voice / Blended Role: Voice / Blended - OtherIndustry Type: BPM / BPODepartment: Customer Success, Service & OperationsEmployment Type: Full Time, PermanentRole Category: Voice / Blended

Greeting from 247.ai, We were impressed with your profile and are pleased to invite you for a walk-in interview for the International Voice/Chat Process position. We believe your skills align well with what we're looking for in our dynamic team. Here are the key details for your walk-in interview: Time: 9:30 AM to 3:00 PM Venue: Prestige Tech Platina, 2, Marathahalli - Sarjapur Outer Ring Road, Kadubeesanahalli, Sarjapur, Bengaluru, Karnataka 560087 Google Maps Link: Click here About the Role: Position: International Voice and Non voice Customer Support Mode: Work from Office Shift: Night Rotational Shift Salary: starting from 2.5 LPA to 4.5 LPA Key Requirements & Responsibilities: Minimum Education: 12th pass. Key Skills: Excellent communication, adaptability, and basic computer skills. Handle inquiries and resolve issues from international clients via phone, email, and chat. Maintain professional and empathetic communication across different time zones and cultural contexts. Provide accurate product, service & policy information. Use CRM tools effectively. Fluent English communication (Voice/Chat) is essential. Join [24]7.ai, a leader in CX for over 24 years, known for delivering hyper-personalized experiences and fostering a supportive global workforce. [24]7.ai employs a 15,000 + strong global workforce across 18 locations and 11 countries. [24]7.ai India has been GPTW Certified 6 years in a row. Important Notes: This is a walk-in interview only (no online option). Please carry your updated resume and a valid ID proof. Reference: [Recruiter's Name- Aftar, Reference Code-121 & Phone number-9891917203 ] We look forward to meeting you in person! Best regards, Mary Irudaya Talent Acquisition Team [24]7.ai SMS Version [24]7.ai Hiring: International Voice Role (up to 4.3 LPA). Walk-in Interview. Mon-Fri. Time: 9:30 AM-3 PM. Venue: https://maps.app.goo.gl/ENryWG8EVRpz11pB9 Bring your resume & ID proof. Reference: [Recruiter's Name- Aftar, Reference Code-121 & Phone number-9891917203 ]

Greeting from 247.ai, We were impressed with your profile and are pleased to invite you for a walk-in interview for the International Voice/Chat Process position. We believe your skills align well with what we're looking for in our dynamic team. Here are the key details for your walk-in interview: Time: 9:30 AM to 3:00 PM Venue: Prestige Tech Platina, 2, Marathahalli - Sarjapur Outer Ring Road, Kadubeesanahalli, Sarjapur, Bengaluru, Karnataka 560087 Google Maps Link: Click here About the Role: Position: International Voice and Non voice Customer Support Mode: Work from Office Shift: Night Rotational Shift Salary: starting from 2.7 LPA to 4 LPA Key Requirements & Responsibilities: Minimum Education: 12th pass. Key Skills: Excellent communication, adaptability, and basic computer skills. Handle inquiries and resolve issues from international clients via phone, email, and chat. Maintain professional and empathetic communication across different time zones and cultural contexts. Provide accurate product, service & policy information. Use CRM tools effectively. Fluent English communication (Voice/Chat) is essential. Join [24]7.ai, a leader in CX for over 24 years, known for delivering hyper-personalized experiences and fostering a supportive global workforce. [24]7.ai employs a 15,000 + strong global workforce across 18 locations and 11 countries. [24]7.ai India has been GPTW Certified 6 years in a row. Important Notes: This is a walk-in interview only (no online option). Please carry your updated resume and a valid ID proof. Reference: [Recruiter's Name- Mary Irudaya, Reference Code- 019 & Phone number- 8147672558] We look forward to meeting you in person! Best regards, Mary Irudaya Talent Acquisition Team [24]7.ai SMS Version [24]7.ai Hiring: International Voice Role (up to 4.3 LPA). Walk-in Interview. Mon-Fri. Time: 9:30 AM-3 PM. Venue: https://maps.app.goo.gl/ENryWG8EVRpz11pB9 Bring your resume & ID proof. Reference: Reference: [Recruiter's Name- Mary Irudaya, Reference Code- 019 & Phone number- 8147672558]

BIGGEST TRAVEL BPO Handling International Travel Queries (reservation and booking ) over calls, resolving queries , complaints etc 6 Month INT BPO EXP GRAD, UG BOTH CAN APPLY BOTH SIDE CABS 5 DAYS WORKING unlimitd incentives 8287605233 7703940232

Roles and Responsibilities Handle customer queries via phone calls, emails, or chats to resolve issues promptly and efficiently. Provide product information, answer questions about products/services offered by the company. Identify opportunities for upselling/cross-selling relevant products/services based on customer needs. Process orders accurately and efficiently using order processing software. Maintain accurate records of all interactions with customers through CRM systems. Desired Candidate Profile 1-4 years of experience in a similar role (customer support/blended process). Ability to work effectively in a fast-paced environment with multiple priorities. Proficiency in Order Management & Order Processing software; knowledge of UPS/Order Management tools an added advantage.

Role & responsibilities # We are hiring for a Top most MNC in Gurgaon for their multiple job roles. # Some Highlights for the job openings are as follows-: More than 400 job openings. Hiring for complete non voice (chat) process also. Hiring for a Blended process also. We are hiring for International processes. Preferred candidate profile Graduates/Undergraduates freshers/experience candidates can apply. Candidate should be good with spoken and written English skills. For Gurgaon, candidate should be ok to work in 24*7 that is rotational shifts. Perks and benefits For Gurgaon there is Excellent Salary for freshers that is up to 4 lpa ctc which is 30k in hand. We have excellent incentives also apart from the in hand salaries. Cab Facility provided in hiring zones. All rounds of interview in one single day so, One day interview process. # As We have a lot of openings, so there are higher chances of getting selected. To apply or for any query You can Whats app or call @ Sanchali - 7669010505 OR Shraddha - 8149249739

Role & responsibilities We are hiring for Multiple processes # Chat process We are hiring for a 100% non voice process. Responsible for solving customers queries over the chat related to telecom products and services. # Blended Process Opening for a Blended process. Responsible for solving queries of the customers related to various digital marketing plans over the chat and calls. We are also hiring for a financial blended customer service process also. # Voice Process Hiring for a complete voice process. Responsible for solving customers queries over the calls related to telecom products and services and after resolving customer query candidate needs to do upselling also related to upgradation of plans. # Travel Process Responsible for solving queries of the customers and helping them for various hotel bookings. # Banking Process Responsible for solving banking products and services related queries of the customers over the calls. Preferred candidate profile Undergraduates/ Graduates/B.E./Btech with 1 year of international customer service experience can apply. Candidate should be proficient with written and spoken english. Candidate should be comfortable working in 24*7 shifts. Perks and benefits Salary up to 41k in hand. Excellent incentives. Good career growth. 5 days working. Cab facility and lot more benefits. Top Most brand name. To apply and for any queries whats app or call @ Keshu - 7669330505 OR Itisha - 9990052966

WE ARE HIRING FOR GURGAON LOCATION , FOR VOICE AND CHAT PROCESS, UG/GRAD BOTH ELIGIBLE , 5 DAYS WORKING , SHIFTS AND ROT. WEEK OFFS, SALARY 15K TO 30K DEPENDING ON YOUR LAST SALARY, . GURUGRAM , WE ARE HIRING FOR AGODA, ROCKY, THUNDER, FACEBOOK AND MANY MORE PROCESS FOR GURUGRAM LOCATION, SALARY STARTS FROM 16K AND REACHED UPTO 38K DEPENDING UPON YOUR PREVIOUS EXP. 5 DAYS WORKING , ONE SIDE CAB, ONE SIDE SHUTLLE, for salary ping me .IGT :- WE ARE HIRING FOR ODEGIO, XPEDIA AND MORE PROCESS FOR ALSO FOR CONTENT MODERATOR.SALARY STARTS FROM 16K AND REACHED UPTO 38K DEPENDING UPON YOUR PREVIOUS EXP. 5 DAYS WORKING , ONE SIDE CAB, ONE SIDE SHUTLLE, for salary ping me.LOCATION - GURUGRAM . PRAXIS :- HIRINF FOR GRADUATES FOR AIR INDIA PROCESS FOR GURUGRAM LOCATION WE ARE HIRING FOR DOMESTIC SALES TOO FOR ED TECH SALES FOR JANAK PURI LOCATION AND NOIDA SEC 124 LOCATION, ITS A TARGET BASE JOB, 6 DAYS WORKING , DAY SHIFT, NOTE:- WE ARE FROM CONSULTANCY , WE ARE NOT HR MANAGER OF ANY ABOVE COMPANY PLEASE READ ALL THE JOB DESCRIPTION CAREFULLY BEFORE CALLING WE NEED CANDIATE WITH GOOD COMMUNICATION SKILLS, NO HINDI SPEAKING JOBS CALL /WHATS APP :- SIA 7678460556

Criteria :Any Graduate With Minimum 1 Year in International Voice Support Up to 5.75 LPA Fixed + Variables Bangalore /Pune Immediate Joiners Only WF0-5 Days Working 24/7 Rotational (US Shifts) CONTACT JYOTI [ 9784183889]

Greetings from the job factory !! We are hiring for Top BPO Industries / Candidates who are willing to explore for Banking and Telecom Process / Voice or Non Voice - Can Apply Job Role : Banking Non Voice Process Salary : 3.5ctc / 5.5ctc Experience : 1year to 5years Shift : UK / US Shift Working days : 5days working and two day off with transport Location : Bangalore For More Details Contact - Kareema - 9008504707 or Swetha @ 9538878901 Email id : kareemathejobfactory@gmail.com Role & responsibilities Maintaining Records: Keeping accurate records of customer interactions, issues, and resolutions. Escalation: Referring complex issues to higher-level support or management when necessary. Sales Opportunities: Identifying opportunities to upsell or cross-sell products and services. Customer Relationship Building: Building positive relationships with customers to foster loyalty and retention. Proactive Outreach: Providing support and guidance before issues arise. Collaboration: Working with other teams, like sales and product development, to improve customer experiences. NOTE- WE ARE LOOKING FOR ONLY IMMEDIATE JOINER For More Details Contact - Kareema - 9008504707 or Swetha @ 9538878901 Email id : kareemathejobfactory@gmail.com ****PLEASE DO REFER YOUR FRIENDS****

- Customer service (Blended process) - Only Graduates are required - Salary upto 28k ctc for freshers and 32k ctc for experienced - Performance based incentives upto 10k - Rotational shifts and offs - Cabs (Both sides) within Delhi NCR only

Exp- Min 1 yr exp. in customer Service ( international voice) Location : Bangalore CTC up to 5.75 LPA Notice - Immediate to 30 days 24/7 rotational shifts- night shits Contact : HR Bhagyashree-( 9216673933) Perks and benefits Shift allowances + Incentives 2 way cab

Greetings from JobShop, India's Largest BPO Recruitment Company. We are hiring the following positions for various clients of ours, to apply with JobShop call Call Muskan On-9380964680 or 9964080000. You can also visit our website jobshop.ai to chat with our HR Recruiters 1. Technical Support English + Hindi (5 days working + 2 way Cab) Work Location : Bengaluru, whitefield Salary upto 30,000 per month Minimum 1 year experience a must Call Muskan On-9380964680 or 9964080000. You can also visit our website jobshop.ai to chat with our HR Recruiters 2. International Technical Support (Non Voice) - US Shift (5 days working + 2 way Cab) Work Location : Bengaluru, whitefield Salary upto 26,000 per month Minimum 1 year experience a must Call Muskan On-9380964680 or 9964080000. You can also visit our website jobshop.ai to chat with our HR Recruiters 3. International Customer Support (Non Voice) - US Shift (5 days working + 1 way Cab) Work Location : Bengaluru, Manyata Tech Park Salary upto 26,000 per month Minimum 1 year experience a must Call Muskan On-9380964680 or 9964080000. You can also visit our website jobshop.ai to chat with our HR Recruiters 4. International Customer Support ( Voice) - US Shift (5 days working + 1 way Cab) Work Location : Bengaluru, Bellandur Tech Park Salary upto 32,000 per month Minimum Fresher or 1 year experience a must Call Muskan On-9380964680 or 9964080000. You can also visit our website jobshop.ai to chat with our HR Recruiters 5. International Customer Support ( Voice) - US Shift (5 days working + 1 way Cab) Work Location : Bengaluru, Bellandur Tech Park Salary upto 40,000 per month 1 year experience a must Call Muskan On-9380964680 or 9964080000. You can also visit our website jobshop.ai to chat with our HR Recruiters Apart from these positions we have 200+ open positions which you can view by visiting our website jobshop.ai Daily Walkin Drives, book your slots today #CallCenter #BPO #CustomerService #Customercare #TechSupport #NonVoice #jobsinbengaluru

Hiring for International BPO for Voice and Non Voice process Location : Mohali Salary : 26k CTC - 38k CTC - UG/Graduates both can apply - Immediate joiners only - Freshers and Experienced both can apply HR Khushbu: 91032 47535 HR SOHAM : 9352492579 Required Candidate profile Excellent communication skills are required in ENGLISH Candidate with Technical skills are highly appreciated Candidate having experience in international BPO can also apply Immediate joiners only Perks and benefits Cabs will be provided Medical benefits

**"One Application, Multiple Job Options Start Your Call Center Career with JobShop!"** - Why choose just one company when you can apply to many? JobShop makes it easy for freshers and experienced candidates to apply for call center jobs with top BPOs in Bangalore. Get placed in roles that offer good pay, growth potential, and a dynamic work environment. - Apply today with JobShop your gateway to the best BPO jobs in the city! Job Details: Find Your Perfect Call Center Role with JobShop Bangalore's Top BPO Jobs! Designation: Claims Specialist Location: Bangalore Process: International Voice Process (Customer Service Only) CTC: Up to 6 LPA Notice Period: Up to 30 Days Acceptable Candidate Profile: Graduates / Postgraduates / Undergraduates Minimum 6 months experience in International Voice Process Experience must be in Customer Service only Career gap should not exceed 6 months Strong communication skills in English Perks & Benefits: Night Shift Allowance Daily Food Allowance Both-Way Cab Facility Attractive Incentives Comprehensive Insurance Coverage Apply Now and step into a rewarding international BPO career with JobShop! Call HR john 6362028414 or 9964080000 or visit jobshop.ai to explore other open positions with us

Greetings from THE JOB FACTORY !! Job Summary: We're looking for a skilled International Banking BPO Voice Process associate to handle customer inquiries and issues related to international banking services. The ideal candidate will have excellent communication skills, problem-solving abilities, and a strong understanding of banking processes. For More Details Call : HR Swathi @ 9538878907 (Call or whatsapp ) Email ID : swathi@thejobfactory.co.in Responsibilities: - Customer Service: Handle inbound and outbound calls from international customers, providing accurate and timely information to resolve queries and complaints. - Issue Resolution: Efficiently resolve customer issues and escalate unresolved problems to internal teams. - Record Keeping: Maintain accurate records of customer interactions and transactions. - Compliance: Adhere to company policies, procedures, and regulatory requirements related to international banking. - Team Collaboration: Work closely with team members to ensure high levels of customer satisfaction. Requirements: - Education: Bachelor's degree or Under Graduate - Experience: min 3 years experience in a customer service role, preferably in banking or BPO. - Skills: - Excellent Communication: Strong verbal and written communication skills in English. - Problem-Solving: Ability to resolve complex customer issues efficiently. - Time Management: Ability to manage multiple customer interactions simultaneously. - Banking Knowledge: Good understanding of international banking regulations Salary and Benefits: - Salary: Industry-Leading Salary (Salary Negotiable) - Benefits: Performance-based incentives, health insurance, and allowances. For More Details Call : HR Swathi @ 9538878907 (Call or whatsapp ) Email ID : swathi@thejobfactory.co.in ****DO REFER YOUR FRIEND'S****

**"Step into a Bright Future with JobShop Multiple Call Center Openings!"** - Looking for a place to start or advance your career? JobShop offers more than just a job; we provide a pathway to success. With multiple call center openings across Bangalores top BPOs, youll find the perfect role suited to your skills and ambitions. Freshers, start with us, and experienced pros, discover new growth! - Apply today with JobShop and unlock many opportunities under one roof! Job Details: Location: Manyata Tech Park, Bangalore Work Mode: Work from Office Schedule: 5 Days Working | 2 Rotational Offs Shift: Night Shift Transport: 1-Way Cab Provided Salary & Compensation Freshers: Up to 3.5 LPA Experienced: Up to 5 LPA (Based on experience & skill set) Additional Benefits: Incentives + Performance-based Growth Opportunities Candidate Requirements Education: Open to Graduates & Undergraduates Experience: Freshers welcome Prior experience in International Voice Process, Customer Support, or Sales is an added advantage Skills: Excellent verbal communication in English Strong problem-solving & customer-handling skills Work Flexibility Must be comfortable working in rotational night shifts Why Apply? This is a fantastic opportunity to join a global brand, gain international exposure, and grow your customer service career with the best in the industry! Apply Now Limited Openings! Let me know if youd like a shortened version for job boards or social media! Call HR Medwin-6360064569 or 9964080000 or visit jobshop.ai to explore other open positions with us

Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with Min 1 year Experience in Customer Support 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred 8: Travel Industry Experience Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536, Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.