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6.0 - 10.0 years

0 Lacs

Bengaluru, Karnataka, India

On-site

Position Summary... What you&aposll do... Job Summary Senior Analyst Learning & Development (Process Trainer) for Contact Center at Walmart, will play a pivotal role in onboarding and upskilling associates by delivering structured training programs aligned with Walmarts service standards. Support the design, implementation, and evaluation of learning initiatives that drive employee performance and organizational growth. Facilitate learning sessions, evaluating training effectiveness, and ensuring seamless knowledge transfer across contact center operations. This role will leverage data-driven insights to enhance learning strategies, optimize training effectiveness, and support performance development programs across the organization. Key Responsibilities: New Hire Training Design, deliver, and continuously improve onboarding and new hire training programs to ensure a smooth transition and early productivity. Partner with HR and business units to align onboarding content with organizational culture, values, and role-specific requirements. Monitor feedback and performance metrics to enhance the onboarding experience. On-the-Job Training (OJT) Facilitation Coordinate and facilitate structured OJT programs in collaboration with functional leaders and subject matter experts. Develop/Adhere to OJT frameworks, checklists, and tracking mechanisms to ensure consistency and effectiveness. Monitor progress, gather feedback, and provide support to both trainers and trainees to ensure successful knowledge transfer. Learning Strategy & Design Collaborate with L&D leaders and business stakeholders to identify learning needs and align programs with strategic goals. Support the design and development of learning interventions, including e-learning, instructor-led training, blended learning, and microlearning. Training Record Maintenance & Performance Tracking Maintain accurate and up-to-date training records in the Learning Management System (LMS) or other tracking tools. Ensure compliance with internal policies and external audit requirements by managing documentation and certification records. Track and analyze training performance metrics such as completion rates, assessment scores, training attendance and post-training effectiveness. Generate reports and insights to support continuous improvement and demonstrate training impact. Data Analysis & Reporting Analyze learning data to assess training program effectiveness, learner engagement, and Return of Investment (ROI). Develop dashboards or reports to provide actionable insights to stakeholders. Program Management Evaluate program knowledge hygiene through monthly assessments and curate training programs to bridge knowledge gaps Coordinate end-to-end execution of learning programs, including scheduling, communication, logistics, and vendor management. Monitor program performance and recommend improvements based on feedback and data. Develop and share a monthly training planner with stakeholders, ensuring visibility and alignment on upcoming sessions and learning opportunities Change Management Support change initiatives by designing and delivering learning solutions that enable smooth transitions. Collaborate with cross-functional teams to assess training needs related to program/organizational change. Develop communication and training plans to drive adoption and minimize resistance. Technology & Tools Leverage Learning Management Systems (LMS) and other digital tools to manage and track learning activities. Explore and implement innovative learning technologies to enhance learner experience. Stakeholder Engagement Partner with HR, business leaders, and subject matter experts to ensure learning solutions meet business needs. Facilitate feedback loops to continuously improve learning offerings. Qualifications & Experience: Bachelors degree in any discipline** 6 10 years of experience in process training within a BPO/KPO/Contact Center environment (preferably international voice process) Prior exposure to Walmart systems or retail customer service is a plus Strong analytical skills with proficiency in Microsoft Office, Power BI, or similar tools. Experience with LMS platforms (e.g., Workday Learning, Cornerstone, SuccessFactors). Excellent communication, facilitation, and stakeholder engagement skills. Knowledge of adult learning principles, instructional design, and change management frameworks is a plus. About Walmart Global Tech Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. Thats what we do at Walmart Global Tech. Were a team of software engineers, data scientists, cybersecurity experts and service professionals within the worlds leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered. We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail. Flexible, hybrid work: We use a hybrid way of working that is primarily in office coupled with virtual when not onsite. Our campuses serve as a hub to enhance collaboration, bring us together for purpose and deliver on business needs. This approach helps us make quicker decisions, remove location barriers across our global team and be more flexible in our personal lives. Benefits: Benefits Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more. Belonging We aim to create a culture where every associate feels valued for who they are, rooted in respect for the individual. Our goal is to foster a sense of belonging, to create opportunities for all our associates, customers and suppliers, and to be a Walmart for everyone. At Walmart, our vision is "everyone included." By fostering a workplace culture where everyone isand feelsincluded, everyone wins. Our associates and customers reflect the makeup of all 19 countries where we operate. By making Walmart a welcoming place where all people feel like they belong, were able to engage associates, strengthen our business, improve our ability to serve customers, and support the communities where we operate. Minimum Qualifications... Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Minimum Qualifications:Bachelor&aposs degree in Business, Human Resources, Communications, Education, or related field OR 2 years' experience in training, quality , knowledge management, contact center, or related area . Preferred Qualifications... Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Design, Project Management, Supervising Associates, Training and Development Primary Location... Pardhanani Wilshire Ii, Cessna Business Park, Kadubeesanahalli Village, Varthur Hobli , India R-2255006 Show more Show less

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4.0 - 8.0 years

0 Lacs

chandigarh

On-site

We are seeking an experienced English language & communication trainer to join our dynamic team. If you are passionate about English, possess a talent for training, and excel in interpersonal skills, we would like to meet you. Your primary objective will be to establish a nurturing learning environment that supports members in achieving their learning objectives. Monitoring their progress through assignment tracking and establishing evaluation criteria will be crucial in ensuring the effectiveness of training programs. As an English language & communication skills trainer, you will be responsible for developing and conducting training programs for members throughout the organization, aiding them in enhancing their communication and interpersonal competencies. The ideal candidate will: - Create and sustain high-quality performance improvement training programs that yield measurable results. - Develop communication skills modules (including grammar, soft skills, behavioral training) for both new hires and existing members at all levels. - Maintain a competency-based suite of modules, ensuring the relevance and currency of content, presentations, assignments, and assessments. - Adapt training materials to bridge the gap between comprehension and application, facilitating an optimal learning experience. - Establish a consistent monitoring process to evaluate the efficacy of training interventions. - Deliver a blend of learning methods, including instructor-led training and e-Learning, while exploring innovative approaches to cater to diverse learning needs. Key Competencies: - Drive training initiatives in alignment with global English language standards. - Develop a well-structured training plan and annual calendar. - Design and implement training materials, programs, assessments, and evaluations as needed. - Collaborate with stakeholders to enhance the overall training experience for members. Desired Profile: - Minimum of 4 years of relevant experience as a trainer. - Master's degree in Human Resources, Psychology, English, or related field. - Certification in learning & development is desirable. - Proficiency in creating training content and presentations. - Proactive approach, analytical mindset, and meticulous attention to detail. - Uphold strong ethical standards and integrity. - Ability to identify skill gaps and tailor training programs to meet organizational requirements. If you meet these qualifications and are excited about the prospect of contributing to our training programs, we encourage you to apply.,

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3.0 - 7.0 years

0 Lacs

karnataka

On-site

As an Instructional Designer at InUnity, a community-centric educational organization in Bangalore, you will play a crucial role in designing and developing high-quality training programs for Engineering students in current and emerging technologies. Your responsibilities will include partnering with industry experts to ensure the curriculum is up-to-date, incorporating feedback from learners, staying informed about the latest trends in the field, and designing programs that hone character skills as well as technical skills. Your key responsibilities will involve designing online and blended learning programs, keeping updated on the latest trends in the industry, designing programs that foster character skills and real-world applications, integrating curriculum with instructional technology tools, and working with a diverse range of learners. You will also be responsible for leading a collaborative team environment, effective communication, delegation, conflict resolution, and performance management. To be successful in this role, you should have a Master's degree in education or a related field, along with at least 3 years of experience in curriculum designing and implementation. This is a full-time position with benefits including health insurance and provident fund, working in day shifts at the InUnity office in Bangalore.,

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8.0 - 12.0 years

0 Lacs

noida, uttar pradesh

On-site

You should have 8-10 years of experience in the field. The location for this job is Noida, USA. Your primary responsibility would be to act as a thought leader in order to ensure a consistent and world-class Learning Product experience on a global scale. You will be tasked with managing and overseeing the creation of digital content that adheres to instructional standards. Your experience should include content creation through instructional design, blended learning, and facilitation of instructor-led sessions. Additionally, you will be expected to design content for various modalities such as videos, simulations, games, courses, and other forms of learning materials.,

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3.0 - 7.0 years

0 Lacs

delhi

On-site

The role of Learning & Skills Delivery Trainer is crucial as you will be responsible for facilitating the execution of high-quality learning experiences by delivering engaging curriculums and learning resources. Your main focus will be on supporting and collaborating with the Learning teams to engage the BT Group's audiences through training initiatives and curriculums. It is essential to deliver learning solutions that enhance organizational capability and provide a positive learner experience. You will play a key role in designing and delivering effective training solutions in alignment with the BT Group's learning strategy. Your responsibilities will include collecting feedback from training participants to contribute to curriculum enhancements, designing and delivering engaging learning activities at various organizational levels, and ensuring the delivery of valid assessments that align with learning outcomes. Collaborating with learning teams to develop programs and training that support career progression for associates is also a significant aspect of this role. Your adherence to standardized procedures will be essential in achieving the objectives and vision of the Learning & Skills team. To excel in this role, you will need to demonstrate proficiency in various skills such as learner engagement, blended learning, facilitating learning delivery, digital learning design, learning technologies, learning evaluation, decision-making, learning design, coaching, learning needs analysis, inclusive leadership, and people strategy. At BT Group, we value leadership standards that focus on inclusivity, safety, owning outcomes, delivering for the customer, being commercially savvy, fostering a growth mindset, and building for the future. As a part of the team, you will contribute to the ongoing transformation of our business, particularly in the digital infrastructure and connectivity space, where we are revolutionizing how people connect with each other. Despite the listed roles being full-time, we welcome applicants with varying work arrangements, including job share partnerships or flexible hours. We are committed to providing reasonable adjustments for the selection process if needed. If you do not meet every single requirement listed but are excited about the role, we encourage you to apply, as we strive to build a diverse and inclusive workplace where everyone can thrive and contribute effectively. Join us at BT Group to be part of a dynamic team with the skills, experience, and passion to drive the company into a new era of growth and innovation.,

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3.0 - 7.0 years

0 Lacs

delhi

On-site

The Learning & Skills Delivery Trainer role is crucial in facilitating the execution of leading learning experiences by delivering high-quality curriculums and engaging learning resources and activities. You will collaborate with Learning teams to engage BT Group's audiences with curriculums and training initiatives. Your responsibilities will include delivering learning solutions to enhance organizational capability and learner experience, supporting the design and delivery of effective training solutions aligned with the BT Group's learning strategy. You will gather feedback from training participants to contribute to curriculum review and enhancement, focusing on learning outcomes, satisfaction, continuation, attainment, and progression. By conducting exercises and workshops, you will deliver engaging learning activities at various levels within the organization. Ensuring the delivery of valid assessments, you will give participants the opportunity to demonstrate the attainment of module and program learning outcomes. Additionally, you will partner with learning teams to develop programs, curriculum, and training that support career progression outcomes for associates, all while executing within standardized procedures to achieve the objectives and vision of the Learning & Skills team. To excel in this role, you will need to demonstrate expertise in learner engagement, blended learning, facilitating learning delivery, digital learning design, learning technologies, learning evaluation, decision-making, learning design, growth mindset, coaching, learning needs analysis, training needs analysis, inclusive leadership, and people strategy. You will be expected to embody the leadership standards of BT Group, including leading inclusively and safely, owning outcomes, delivering for the customer, commercially savvy, growth mindset, and building for the future. BT Group, as a pioneer in the telecommunications sector, boasts an unparalleled heritage and plays a crucial role in shaping the future. With a focus on digital infrastructure projects and investments in 5G, the organization is revolutionizing connectivity. The company is undergoing significant transformation to best serve its customers, simplify systems, structures, and processes, and enhance the customer experience through the application of AI and technology. BT Group is committed to fostering a diverse, inclusive, and innovative workplace where individuals from various backgrounds can thrive. If you are passionate about this role and believe you can contribute effectively, we encourage you to apply, even if you do not meet every single requirement outlined in the job description. Your unique skills and experiences may make you the ideal candidate for this role or other opportunities within our team.,

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1.0 - 6.0 years

3 - 4 Lacs

New Delhi, Gurugram, Delhi / NCR

Work from Office

Profile: Technical CHAT PROCESS Work Mode: Work From Office Salary: 31K CTC Both Side Cab available Skillset Required: Good communication in English Need Technical Experience of troubleshooting Excellent verbal fluency Qualification: Graduate and undergraduate can considered Experience Required: Minimum 6 months of international process experience Interested Candidates can WhatsApp their resume 9988265439 KINDLY SHARE RESUME ON GIVEN WHATSPP NUMBER ONLY

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0.0 - 3.0 years

3 - 6 Lacs

Hyderabad

Work from Office

As an Instructional Designer, you will be responsible for creating high-quality, engaging, and effective learning materials. Your work will contribute to enhancing the skills and knowledge of the freelancers, ensuring that learning initiatives align with business vision. You will collaborate closely with subject matter experts (SMEs), trainers, and other stakeholders to design and develop various training deliverables, including eLearning modules, instructor-led training (ILT) materials, and blended learning solutions. Key Responsibilities: Design and Development: Collaborate with stakeholders to identify training needs, create instructional materials (eLearning, ILT, assessments), and ensure content alignment with best practices and company values. Content Quality and Improvement: Conduct testing, quality assurance, and continuous enhancement of training materials based on feedback and performance data. Project Management and Innovation: Maintain project plans, stay updated with instructional design trends, and provide support to instructors on new training methods and technologies. Requirements: Previous experience as an Instructional Designer or in a similar role (preferred). Strong understanding of instructional design principles, adult learning theories, and best practices. Proven ability to thrive in a fast-paced start-up environment, demonstrating flexibility and adaptability to shifting priorities. Passion for continuous learning and staying updated on emerging instructional design trends and technologies.

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4 - 9 years

5 - 15 Lacs

Noida, Greater Noida, Delhi / NCR

Work from Office

Role & responsibilities Visualize the end product based on the approved learning solution. Develop high level and low-level design based on adult learning principles. Design game and simulation-based learning. Design micro and mobile learning. Set up project-specific standards and guidelines. Storyboard for courses at various levels Level 1, Level 2, and Level 3 courses. Review storyboards for instructional design, writing style, and interactivities planned within the training. Review of Alpha and Beta version of the learning assets. Collaborate and communicate with customers and other members of the project team on need basis. Support the team and guide for project specific queries and solutions. Mentor and coach IDs on need basis. Update and improve knowledge, skills, and attitudes pertaining to the instructional design process and related fields. Mandate:- Corporate/Adult Learning is necesaary Software Proficiency Articulate Storyline and/or Articulate Studio Adobe e-Learning Suite Programs (Captivate, Photoshop, Flash) MS Office (Word, PowerPoint, Excel) Camtasia, Storyline, Snagit Interested candidates can share their cv's/resumes at shruti.karvade@zispl.com

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2 - 5 years

6 - 9 Lacs

Bengaluru, Bangalore Rural

Work from Office

Hi, We are hiring for the Leading ITES Company for Instructional Designer (L&D) Role. Job Description: Use Instructional Design principles and approach to create engaging and effective learning solutions Assist in the development and delivery of web-based and face-to-face professional development programs, and advance effective uses of technology in all modes of instruction. State instructional end goals and create content that matches them. Understand content, to create curriculum, courses as required. Strong editing skills with attention to detail Create self-paced (e-learning) as well as instructor-led, virtual classroom, and blended learning content Independently develop an eLearning solution from requirement gathering to Pre-design till the Beta phase, adhering to all the stages of the Delivery Lifecycle (DLC). Implement the edits/modifications as suggested by SMEs/leads. Create course storyboards, instructor guides, participant guides, and assessment models. Design and create quality content to support a variety of technical, marketing, and training materials such as e-learning content, websites (responsive design), mobile learning, webinars, face-to-face workshop content, newsletters, and communication templates. Prepare and test a SCORM file for publishing to the Learning Management System. Create course assessments and course evaluations (surveys) with knowledge of good question writing techniques. Use SharePoint to create and deploy learning sites for program delivery, Experiment with new learning technologies and trends as well as test for applicability to content creation requirements. Intermediate to advanced knowledge of applications such as Articulate Storyline 360, Captivate, iSpring, Microsoft Office 365, SharePoint. Bachelors degree in instructional design, educational technology or similar Visual design skills (Dreamweaver, Photoshop, Illustrator) and ability to create storyboard. Intermediate knowledge of graphic design and video editing. Years of proven Instructional Designer / Developer experience with some project management experience desired. Ability to write effective copy, instructional text, audio scripts/video scripts. Ability to curate/build upon SME skills and knowledge and turn it into learning content. A demonstrated commitment to high professional ethical standards and a diverse workplace. Key Skills: a) Bachelors degree in instructional design, educational technology or similar b) Knowledge of applications such as Articulate Storyline 360, Captivate, iSpring To Apply WhatsApp 'Hi' @ 9151555419 and Follow the Steps Below: a) For Position in Bangalore Search : Job Code # 451

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