Title: Sr. System Engineer Location: Gurgaon, India Job Description Who We Are: Fareportal is a travel technology company powering a next-generation travel concierge service. Utilizing its innovative technology and company owned and operated global contact centers, Fareportal has built strong industry partnerships providing customers access to over 600 airlines, a million lodgings, and hundreds of car rental companies around the globe. With a portfolio of consumer travel brands including CheapOair and OneTravel, Fareportal enables consumers to book-online, on mobile apps for iOS and Android, by phone, or live chat. Fareportal provides its airline partners with access to a broad customer base that books high-yielding international travel and add-on ancillaries. Fareportal is one of the leading sellers of airline tickets in the United States. We are a progressive company that leverages technology and expertise to deliver optimal solutions for our suppliers, customers, and partners. FAREPORTAL HIGHLIGHTS: Fareportal is the number 1 privately held online travel company in flight volume. Fareportal partners with over 600 airlines, 1 million lodgings, and hundreds of car rental companies worldwide. 2019 annual sales exceeded $5 billion. Fareportal sees over 150 million unique visitors annually to our desktop and mobile sites. Fareportal, with its global workforce of over 2,600 employees, is strategically positioned with 9 offices in 6 countries and headquartered in New York City. Role Overview Are you a Sr. Systems Engineer looking for a company that is building industry leading hybrid cloud technologies? Fareportal is a hybrid travel agency with a commitment to the very best customer experience through any channel our customers want to use. The Systems Engineer will help Fareportal drive a world class infrastructure supporting an omnichannel, Customer Travel experience through our unique blend of web, mobile, voice, chat, and API economy infrastructure. We are looking for someone to help us take our infrastructure, IaaS, and hybrid cloud capabilities to the next level, with heavy automation of infrastructure components built from best practice components. This position will be based out of Gurgaon (work from office) We will need you to: Responsibilities: 1. System Design and Implementation: Design, implement, and manage virtualized solutions (e.g. Hyper-V, VMWare, Open hypervisor) ensuring alignment with business needs and industry standards. 2. Technical Expertise: Serve as the primary technical authority for Microsoft (server), HPE (Blade server, Logical Enclosure, OneView, Composer Clustering etc.) and Hypervisor technologies. Additionally, good understanding of storage technologies (SAN, NAS, Blob etc.) 3. Systems Integration: Facilitate the integration of storage solutions with Hyper-V hypervisor and server environments. Collaborate with cross-functional teams to ensure seamless interoperability and optimal performance. 4. Infrastructure Service: Good understanding of infrastructure services like AD, LDAP, Radius, DC, Proxy, DNS, SMTP, SFTP 5. Performance Optimization: Monitor and optimize System and storage performance, capacity, and reliability. Implement strategies to enhance performance and efficiency across Dell, HPE, and Hitachi storage environments, considering Hyper-V hypervisor and server configurations. 6. Troubleshooting and Support: Investigate and resolve complex storage-related issues, including those related to Hyper-V hypervisor and servers. Provide technical support and guidance to internal teams and vendor support personnel to ensure timely issue resolution. 7. Capacity Planning and Scalability: Conduct capacity planning assessments to forecast storage growth and anticipate future needs. Recommend and implement scalable solutions to accommodate business growth and evolving requirements, considering Hyper-V hypervisor and server workloads. 8. Security and Compliance: Ensure storage solutions comply with security standards and regulations. Implement access controls, encryption, and other security measures to protect data integrity and confidentiality. Apply knowledge of Hyper-V hypervisor and server security best practices. 9. Documentation and Training: Maintain up-to-date documentation of storage and systems configurations, procedures, and policies. Provide training and knowledge transfer to IT staff on storage technologies, Hyper-V hypervisor, and server configurations. 10. Vendor Management: Evaluate and select storage vendors and products from Dell, HPE, and Hitachi based on business requirements and technical specifications. Manage vendor relationships and coordinate support activities as needed. Required Qualifications/Skills BE/B. Tech in Computer Science, Information Technology, or related field Minimum 5 Years experience in designing, implementing, and managing virtualized system solutions from HPE environments. Systems Administration : Proficiency in managing and maintaining server infrastructure, including operating systems (e.g., Windows Server, Linux). Storage Administration : Expertise in configuring, optimizing, and troubleshooting storage solutions such as SAN, NAS, and object storage (e.g., Dell EMC, NetApp, Hitachi). Virtualization Technologies : Experience with virtualization platforms like VMware vSphere, Microsoft Hyper-V, or Citrix XenServer Networking : Basic Understanding of networking Port, Protocols, VLANs etc. Scripting and Automation : Proficiency in scripting languages (e.g., PowerShell, Bash, Python, Ansible) and automation tools/CICD to streamline tasks and workflows. Monitoring and Alerting : Familiarity with monitoring tools (e.g., Nagios, Zabbix, Prometheus) to monitor system and storage performance and configure alerts. Backup and Recovery : Knowledge of backup and recovery solutions, including strategies for data protection, disaster recovery, and backup software. Security : Understanding of security best practices, including access controls, encryption, vulnerability management, and compliance requirements Public Cloud: Understanding of Azure and AWS Troubleshooting : Strong problem-solving skills to diagnose and resolve complex system and storage-related issues Project Management : Skills in project planning, execution, and coordination to lead system and storage-related projects from initiation to completion. Continuous Learning : Commitment to staying updated with emerging technologies, industry trends, and best practices in systems and storage engineering. Team Collaboration : Ability to work collaboratively in cross-functional teams and mentor junior engineers, sharing knowledge and expertise. Disclaimer This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Fareportal reserves the right to change the job duties, responsibilities, expectations, or requirements posted here at any time at the Companys sole discretion, with or without notice.
