Black Seedspire Technologies Pvt Ltd

About the job: Key responsibilities: 1. Handle inbound customer interactions with utmost professionalism through voice, email, and chat platforms. 2. Assist customers in resolving travel-related queries, booking modifications, ticket cancellations, refund processing, itinerary issues, and emergency travel support. 3. Maintain comprehensive knowledge of airline policies, travel guidelines, visa regulations, and ongoing travel advisories for the US market. 4. Document all customer interactions accurately in the CRM and ticketing systems with minimal delay and zero error tolerance. 5. Ensure timely follow-ups and proactive communication in accordance with the company's service guidelines. 6. Adhere to all call center KPIs, including but not limited to CSAT, FCR, AHT, adherence, and SLA compliance. 7. Escalate unresolved, sensitive, or high-impact cases to the appropriate resolution team following escalation protocols and documentation standards. 8. Maintain strict compliance with data privacy regulations (e.g., GDPR, PCI-DSS where applicable). 9. Stay updated with procedural changes, policy updates, and system enhancements. 10. Participate in regular training and calibration sessions to maintain process alignment and quality standards required. Who can apply: Only those candidates can apply who: have minimum 1 years of experience Salary: ₹ 2,75,001 - 3,10,002 /year Experience: 1 year(s) Deadline: 2025-10-04 23:59:59 Other perks: Free snacks & beverages Skills required: MS-Excel, Interpersonal skills and Effective Communication Other Requirements: Minimum 1+ year experience in a BPO handling international customer support (voice/email/chat) — preferably for travel/airline clients. Graduate in any discipline; higher preference for candidates with certifications in travel or tourism. Willingness to work rotational shifts including US public holidays, weekends. Must pass background verification, language assessment, and documentation compliance checks. About Company: Welcome to Black Seedspire Technologies, your trusted partner in innovation and reliability. We focus on delivering advanced solutions that empower businesses and improve efficiency. Our skilled team is dedicated to providing outstanding service and customized that cater to the specific needs of our clients. Let help you reshape your technology landscape and achieve success in your organization.We offer end-to-end outsourcing solutions tailored to meet the unique demands of companies across various sectors. Our focus lies in leveraging advanced technology to drive digital transformation and sustainable growth across diverse industries.At the core of Black Seedspire's offerings are streamlined support services and scalable digital platforms designed to enhance efficiency across logistics, e-commerce, and retail sectors.