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Desktop Support Engineer 2 CMS It Services

2.0 - 5.0 years

1 - 3 Lacs

Ahmedabad, Vadodara

Work from Office

Provide Level 2 support for desktops, laptops, printers, scanners, and mobile devices (Windows/Mac). Resolve issues escalated by L1 support, including OS errors, application issues, and hardware malfunctions. Troubleshoot and support Microsoft 365 , VPN, email clients (Outlook), and enterprise software. Enforce and monitor Data Loss Prevention (DLP) policies, including endpoint controls and compliance alerts. Manage and escalate tickets via ITSM tools (ServiceNow, BMC Remedy, Jira, etc.). Participate in incident, problem, and change management in alignment with ITIL practices . Maintain and update asset inventory , hardware/software tracking, and patching records. Support system upgrades, im...

Posted 5 months ago

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