33 Bitlocker Jobs

Job Title: Desktop Support Engineer Accommodation & Cab Provided Key Responsibilities: Ensure compliance with Service Level Agreements (SLAs) and timely issue resolution. Manage and troubleshoot hardware desktops, laptops, printers, plotters, and IoT devices. Assemble, install, configure, and maintain IT infrastructure. Handle passive networking tasks like cabling, crimping, punching, and IO testing. Apply system updates and patches as needed. Manage user policies, group email IDs, and provide end-user support for: Windows OS MS Office, Office 365, OneDrive (E1, E3, E5) Provide remote support using tools like Team Viewer, AnyDesk, SCCM, Microsoft Teams, and more. Troubleshoot and replace hardware components for branded systems (Dell, HP, Lenovo, etc.). Coordinate internet connectivity issues (leased line/broadband). Support and collaborate with the helpdesk engineer team for escalated issue resolution. Required Skills & Experience: Proven experience in hardware troubleshooting and network support. Strong understanding of Ethernet and network cabling. Experience with IT service management and remote desktop tools. Familiarity with engineering application support.

International Technical Voice Support Graduate with min 1 year exp into Identity & Access Mgt (IAM Tool) CTC- 4 to 6 LPA WFO-5 Days working Both side cab 24*7 Shifts Location-Pune & Bangalore Immediate Joiners Only

Technical support (International) Min 1 yr exp into Technical Support (International) CTC - Up to 4 LPA + Variables Any Graduate (Mandate) 24*7 Shifts (US) 5 days working, WFO Both way cab Location - Hinjewadi, Pune Number - 7023955677 (HR Kajal)

Designed and led EUC solutions with Intune and Windows 10/11, implemented MDM/MAM strategies, managed security policies, optimized GPOs/scripts, aligned with security standards, drove OS lifecycle, evaluated tech, and supported EUC engineering.

Role & responsibilities Solid customer interaction skills. A+ desktop or equivalent skillset Strong knowledge of windows & MAC operating system environment Good technical skills in solving server related issues Knowledge of DNS, DHCP, TCP/IP, Networking Good knowledge on MacBook support Knowledge of WDS (Windows Deployment Service) Knowledge of Outlook, O365 & exchange Knowledge of group policy creation and modification Coordinates with the on-call support provider and other vendors for call closure Knowledge of ticketing tools (SUMMIT, Remedy, Service Now, etc.)

Desktop support L2, Outlook, O365 skills, MS Teams, bit locker, SCCM client, Antivirus Required Candidate profile samiksha@peshr.com 749844998 2 Years Experience Location - Bangalore Mandatory Experience in Sccm Client, Bit Locker, O365 Skills

Knowledge of ticketing tool , Bitlocker , Sccm , Outlook Troubleshooting , Os installation. Immediate Joiner Good Communication and excellent Technical .

Candidate should be Graduate/3 year Diploma with at least 2 years experience and knowledge of : Operating Systems • MS Outlook • Domain • Active directory, DHCP , DNS etc • Ticketing tool • Antivirus Support • Hardware & Networking Knowledge

Technical Voice Process | Service Desk Criteria-Any Grad with min 1 year exp in Int. Technical Support/Service Desk CTC-4 to 6 LPA + Variables WFO-5 Days Working 24*7 Shifts Immediate Joiner Location-Bangalore & Pune Excellent Comms Required

Role & responsibilities Preferred candidate profile Perks and benefits

Min 1 Yr Exp Into Technical Support International Voice Any Graduate WFO 24*7 US Shift Both Way Cab 5 Days Working Interview - Virtual Notice - Immediate Joiner Location - Pune Share resume on: 8905959447(Surbhi) Perks and benefits CTC - 4LPA Incentives Allowances Both way cab's

Technical Support International Voice Min 1 Yr Exp Into Technical Support International Voice Only Tech Graduate WFO 24*7 US Shift 5 Days Working Interview - Virtual Notice - Immediate Joiner Location - BLR Do Share resume on: 9257669383(Harsha) Perks and benefits Night allowances Incentives Both way cab facility

Job Title: IT Helpdesk/Desktop Engineer Accommodation & Cab Provided Key Responsibilities: Ensure compliance with Service Level Agreements (SLAs) and timely issue resolution. Manage and troubleshoot hardware desktops, laptops, printers, plotters, and IoT devices. Assemble, install, configure, and maintain IT infrastructure. Handle passive networking tasks like cabling, crimping, punching, and IO testing. Apply system updates and patches as needed. Manage user policies, group email IDs, and provide end-user support for: Windows OS MS Office, Office 365, OneDrive (E1, E3, E5) Provide remote support using tools like Team Viewer, AnyDesk, SCCM, Microsoft Teams, and more. Troubleshoot and replace hardware components for branded systems (Dell, HP, Lenovo, etc.). Coordinate internet connectivity issues (leased line/broadband). Support and collaborate with the helpdesk engineer team for escalated issue resolution. Required Skills & Experience: Proven experience in hardware troubleshooting and network support. Strong understanding of Ethernet and network cabling. Experience with IT service management and remote desktop tools. Familiarity with engineering application support.

Project Role : Workplace Mgmt & Solutions Practitioner Project Role Description : Provide expertise and/or general administrative space and service support for Accenture people and businesses globally. Must have skills : Apple macOS Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : any graduate Summary :As a Workplace Mgmt & Solutions Practitioner, you will provide expertise and/or general administrative space and service support for Accenture people and businesses globally. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Manage and maintain Apple macOS systems efficiently. Troubleshoot and resolve technical issues related to Apple macOS devices. Implement security measures to protect Apple macOS systems. Collaborate with team members to enhance workplace service delivery. Stay updated with the latest Apple macOS management trends and technologies. Professional & Technical Skills: Must To Have Skills: Proficiency in Apple macOS Management. Strong understanding of Apple device management. Experience in deploying and managing Apple devices in an enterprise environment. Knowledge of Apple device security best practices. Familiarity with Apple device enrollment and configuration. Good To Have Skills: Experience with JAMF Pro. Additional Information: The candidate should have a minimum of 3 years of experience in Apple macOS Management. This position is based at our Hyderabad office. A any graduate degree is required. Qualification any graduate

Project Role : Workplace Mgmt & Solutions Practitioner Project Role Description : Provide expertise and/or general administrative space and service support for Accenture people and businesses globally. Must have skills : Apple macOS Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : any graduate Summary :As a Workplace Mgmt & Solutions Practitioner, you will provide expertise and/or general administrative space and service support for Accenture people and businesses globally. Your typical day will involve ensuring smooth operations and support for workplace management solutions. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Manage and maintain Apple macOS systems efficiently. Troubleshoot and resolve technical issues related to Apple macOS devices. Implement security measures to protect Apple macOS systems. Collaborate with team members to enhance workplace management solutions. Stay updated with the latest trends in Apple macOS management. Professional & Technical Skills: Must To Have Skills: Proficiency in Apple macOS Management. Strong understanding of Apple device management best practices. Experience in deploying and managing Apple macOS devices in an enterprise environment. Knowledge of Apple device security protocols and configurations. Familiarity with Apple device enrollment and configuration profiles. Additional Information: The candidate should have a minimum of 3 years of experience in Apple macOS Management. This position is based at our Hyderabad office. A degree in any graduate is required. Qualification any graduate

Company Description Eagle Information Systems Pvt. Ltd. has been a trustworthy IT services and BPO partner for businesses for over three decades. Their tailored solutions empower businesses to achieve greater efficiency, reduce costs, enhance customer satisfaction, and gain a competitive edge. Eagle offers various IT services including third party maintenance, managed services, professional services, and staffing, as well as business process outsourcing solutions. Role Description This is a full-time on-site role in Ballabgarh for a VIP Support Engineer L3 at Eagle Information Systems Pvt. Ltd. The VIP Support Engineer L3 will be responsible for troubleshooting technical issues, providing technical and customer support, and ensuring the smooth operation of systems and services for VIP clients. VIP Support - (Loc: Ballabhgarh) Resolution of Desk side related issues within SLA Installing & configuring new devices, updates & patches. Standard products support for Setup (LT/DT/Printers/Scanners/Mobile etc). Installing standard Image and Software Windows & standard applications updates for non-compliant device supporting Standard applications & devices. (MS Teams, Cisco JabberEnterprise Voice, Microsoft Outlook/Exchange/Lotus notes/O365) ITSM Tool - Updating Tickets comments & closure remarks. Licensing with Warranty, AMC & other 3rd party Vendors,Resolution of RO/ZO & Part Centre calls & Remote support. Conducting awareness training session to users on new technologies, Anti-virus Management & Security Disk encryption Support. Identify incidents related to Application, or Operating System thru ITSM Tool. ITIL Basic Understanding (Incident, Problem, Change, Service Level Management) Overall Ticket ownership and management for VIP Users (GM and Above). Supporting Microsoft Desktop/Laptops, Apple technologies and Devices and network connectivity. Supporting Skype/Cisco Jabber Enterprise Voice and Microsoft Teams / O365, including advanced troubleshooting. Support of iOS and Android mobile devices and MDM solutions. Support Full Disk Encryption, Antivirus and SCCM for endpoint management and software delivery. Support for any AD Group membership, access related issues for VIP users Conducting awareness Training Session of Users on New Technologies and Devices(Quarterly)

Role & responsibilities Good English communication skill Solid customer interaction skills. A+ desktop or equivalent skillset knowledge of windows operating system environment Good technical skills in solving Windows related issues Knowledge of DNS, DHCP, TCP/IP, Networking Knowledge of Outlook, O365 Coordinates with the on-call support provider and other vendors for call closure Knowledge of ticketing tools (SUMMIT, Remedy, Service Now, etc.) MCP/Other hardware-related certifications, ITIL Trained Good English communication skill

Your Primary Responsibilities: Deliver prompt support solutions for Windows computer systems, Linux Virtual Terminals (VDI) Cisco phone and networked enterprise services by phone, in person, via e-mail, or through remote sessions. Set realistic expectations with the end-user and communicate issues which negatively impact expectations in a timely manner. Effectively resolve escalated workstation issues. Effectively document all support efforts into the incident tracking system. Assist with troubleshooting outages/interruption of services. Contribute to the ongoing cycle of improving Desktop processes. Qualifications Bachelor's degree preferred or equivalent experience. Talent needed for success: Minimum of 2 years of related experience. Set realistic expectations with the end-user and communicate issues which negatively impact expectations in a timely manner. Effectively resolve escalated workstation issues, effectively document all support efforts into the incident tracking system. Assist with troubleshooting outages/interruption of services, contribute to the ongoing cycle of improving Desktop processes. Aligns risk and control processes into day-to-day responsibilities to monitor and mitigate risk; escalates appropriately. Desktop Support Experience, Excellent Customer Service and Communication Skills (oral and written) Active Directory McAfee EPO BitLocker Intune, BYOD Bomgar Laps UI Microsoft Office 365 RSA Authentication Manager Virtualization (VMware\Citrix) Basic Networking understanding (TCP/IP) Service Now

Looking for Customer Support Engineer Hyderabad Company Name: Fourth Dimension Technologies Pvt Ltd Job Description: Good Communication Skill. Handling desktop (outlook, antivirus, basic networking, hardware /OS / Applications troubleshooting). Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment Performs remedial repairs on computers, laptops, printers and any other authorized peripheral equipment Candidate should be willing to work on 24/7 shifts and 6 working days in a week. Only Male candidates can apply. Only immediate joiners can apply.

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Apple macOS Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Be the bridge between clients and solutions. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide timely and effective technical support to clients. Troubleshoot and resolve system or application issues efficiently. Collaborate with cross-functional teams to enhance system performance. Document and maintain accurate records of client issues and resolutions. Stay updated with the latest technology trends and best practices. Professional & Technical Skills: Must To Have Skills: Proficiency in Apple macOS Management. Strong understanding of system and application troubleshooting. Experience in providing technical support to clients. Knowledge of system maintenance and performance optimization. Familiarity with ITIL framework for service management. Additional Information: The candidate should have a minimum of 3 years of experience in Apple macOS Management. This position is based at our Coimbatore office. A 15 years full-time education is required. Qualifications 15 years full time education

Desktop Support Engineer at IT Service Desk provides technical support to internal employees for all desktop /laptop OS and hardware related support. This role requires an aptitude for working with computer hardware, software, diagnosis of system issues, and resolution of user problems, which may range from straightforward to more complicated technical issues Manage user onboarding/off boarding related activities for the IT Assets related part/ activities as per defined process. Installation of Windows OS, MS Office, WPS Office, Bit locker, MS Office, Anti-Virus, Visual Studio, SQL and other softwares. Troubleshoot hardware related tickets and provide resolution to users. Update IT Asset and Inventory records and maintain IT SOP adherence to keep all asset records up to date. Can manage basic hardware desktop and laptops systems movements within office to allocate / replace IT assets allocated to users. Work with hardware OEM vendors and their support to get issues fixed on various IT hardwares. Basic understanding of Active Directory of user, group, and OU. Should be able to manage data backup, profile backup and restore it. Work on any IT Assets, Hardware and Software related projects assigned by manager. Ensure ticket documentation, categorization and classification are precise and all tickets are processed as per support SLA. Ensure compliance and process adherence in all transaction and service delivery. Escalates complex problems to higher level of expertise within organization. Work in 24X7 rotational shift to provide round the clock IT Support to customers as per scheduled shift roster. Desired skills & competencies Windows OS and Microsoft Software installations Hardware troubleshooting Good understanding of DNS, DHCP, IP, LAN, Wireless At least 1 year of experience working as Desktop support Engineer or relevant profile. A+, N+ training / Certification Good communication skill (both Written & Verbal) Customer-centric Problem Solver Team player

Responsibilities and Duties Act as L2 escalation point for unresolved cases and come up with a technical way ahead for challenging and unsolved IT SD Support cases Work on other newly assigned cases from queue as per queue management. Acts as technical mentor on floor to offer quick technical assistance to engineers. Trains new hires with IT SD technical training program. Train, coach, and mentor L1/L2 Technical Support Engineers on technical aspects. Acts as problem manager to come out with resolution for IT SD escalations. Demonstrable ability to think around issues and look at the wider picture in order to provide solutions through a variety of problem-solving techniques Acts as technical SME on floor for ticket resolution. Create internal and end users KB Articles. Conduct technical awareness and troubleshooting trainings for existing staff. Create SOP on recurring issues to capture troubleshooting steps. Vendor management for product related deployment, upgrade, and escalation management. Ensure ticket documentation, categorization and classification are precise. Ensure compliance and process adherence in all transaction and service delivery. Partner with cross-functional teams to assist with troubleshooting Major Incidents impacting IT services as needed. Work in 24X7 rotational shift to provide round the clock IT Support to customers as per scheduled shift roster. Identify opportunities to improve First Contact Resolution of Incidents by Service Desk, by partnering with wider IT functions, proactive documentation/communication. Take ownership and deliver on tasks assigned related various IT projects. Knowledge and understanding of best practice frameworks (such as ITIL, ISO20k). Desired skills & competencies Bachelor's degree in computer science, Information Technology, or related field. Expert in Microsoft products / solutions like desktop and server O.S., AD/Domain controller, WSUS, Bit locker, Azure AD, O365. Sound knowledge of Endpoint security, DLP Products, WDS, SCCM. Sound knowledge of windows OS, MS Severs, endpoints hardware and related troubleshooting At least 5 years + years of total IT experience with minimum 2 years of experience with IT Helpdesk / service desk in resolving technical escalation at level 2 and above profile. Microsoft/O365/Azure Certification. Networking, security certification is an added advantage. Drive, self-motivation, and ability to work under own initiative. Proactive and creative, Attention to detail, Excellent research skills. Excellent English communication skill (both Written & Verbal).

Company Description Eagle Information Systems Pvt. Ltd. has been a trustworthy IT services and BPO partner for businesses for over three decades. Their tailored solutions empower businesses to achieve greater efficiency, reduce costs, enhance customer satisfaction, and gain a competitive edge. Eagle offers various IT services including third party maintenance, managed services, professional services, and staffing, as well as business process outsourcing solutions. Role Description This is a full-time on-site role in Ballabgarh for a VIP Support Engineer at Eagle Information Systems Pvt. Ltd. The VIP Support Engineer will be responsible for troubleshooting technical issues, providing technical and customer support, and ensuring the smooth operation of systems and services for VIP clients. VIP Support - (Loc: Ballabhgarh) Resolution of Desk side related issues within SLA Installing & configuring new devices, updates & patches. Standard products support for Setup (LT/DT/Printers/Scanners/Mobile etc). Installing standard Image and Software Windows & standard applications updates for non-compliant device supporting Standard applications & devices. (MS Teams, Cisco JabberEnterprise Voice, Microsoft Outlook/Exchange/Lotus notes/O365) ITSM Tool - Updating Tickets comments & closure remarks. Licensing with Warranty, AMC & other 3rd party Vendors,Resolution of RO/ZO & Part Centre calls & Remote support. Conducting awareness training session to users on new technologies, Anti-virus Management & Security Disk encryption Support. Identify incidents related to Application, or Operating System thru ITSM Tool. ITIL Basic Understanding (Incident, Problem, Change, Service Level Management) Overall Ticket ownership and management for VIP Users (GM and Above). Supporting Microsoft Desktop/Laptops, Apple technologies and Devices and network connectivity. Supporting Skype/Cisco Jabber Enterprise Voice and Microsoft Teams / O365, including advanced troubleshooting. Support of iOS and Android mobile devices and MDM solutions. Support Full Disk Encryption, Antivirus and SCCM for endpoint management and software delivery. Support for any AD Group membership, access related issues for VIP users Conducting awareness Training Session of Users on New Technologies and Devices(Quarterly)

Roles and Responsibilities Job Role: Consultant Desktop Operations Experience: 3-5 Years 1. Should have good communication and interpersonal skill. 2. Handle daily technical support activities on desktop support, data network and server management. 3. Install and test desktop software applications and internet browsers. 4. Test computers to ensure proper functioning of computer systems. 5. Train end users on usage of computer hardware and software. 6. Extend computer support for systems’ software and hardware. 7. Interact with staff on desktop problems and their resolution. 8. Network and connect computers within organization to better communication. 9. Maintain computer peripheral devices like printers and resolve associated problems. 10. Conduct remote troubleshooting. 11. Test alternative pathways until you resolve an issue. 12. Customize desktop applications to meet user needs. 13. Record technical issues and solutions in logs. 14. Direct unresolved issues to the next level of support personnel. 15. Follow up with clients to ensure their systems are functional. 16. Help create technical documentation and manuals. 17. Team player and address end user escalations proactively. 18. Address complex issues and resolve issues in specified time frame. 19. Monitor tickets and engage team members to act on tickets proactively. 20. Maintain Tracker for Tickets worked by Agents. 21. Maintain the SLA and take ownership of client escalations. 22. Provide Weekly Report for Desktop Team. Key Competencies: 1. Hardware and software troubleshooting (Preferred: Office 365, VPN, Antivirus Software, Proxy, Backup tool, BitLocker/Symantec Encryption). 2. All operating systems (Windows, Linux, and mac) 3. Ticketing tool knowledge. 4. Asset Management. 5. Basic networking and server knowledge (Active Directory, DNS, DHCP etc.) 6. Patch management. 7. Basic knowledge on Firewall, switches, Access points and VPN technology.

We have an excellent opportunity for Desktop Support Engineer L1 for Mumbai / Navi Mumbai/ Thane/ Airoli. Job description The scope of services for the GTI Operations (L1 level) resource - 1. Must have very good communication skills (soft skills) both written and verbal 2. First level hardware support for the End User side equipment and shall consist of diagnosing the problem and resolving as appropriate. The use of cannibalization techniques is acceptable when and as required so as to minimize the expense of spare parts. 3. Support of the Desktop Operating System (OS)( Win 8/8.1 / Win 10) and End-User Application Software Outlook, MS Office 20XX /Office 365, Adobe, Open Office 4. Configuring Print Servers and resolving printing problems as requested and reported by end users 5. Installing Software on the End-User Desktops, Thin Clients, and Laptops as needed. 6. Encryption of End Point using relevant application on Desktops and Laptops. 7. Patch Management on all Desktops / Laptops in line with SGS Patch Management Policy. 8. Performing any Installation, Move, Add or Change (IMAC) on End Points. 9. Backup and Restore Services on CD/DVD / Tapes/ Cloud based for Critical information and data as per SGS backup and Restoration Policy. 10. Locate, Download & Install required drivers, software, patches, updates etc. as and when required. 11. Asset Management including maintaining Inventory information of Critical Assets for Asset Management and Capacity Management purpose 12. Perform impact assessment for RFCs on Desktops, Laptops and Peripherals. 13. Coordinate with Site Leads and Site level teams on VC setup Kindly send me your details on Nikita.yadav@cmsitservices.com(9326162506) Current CTC Expected CTC Current Location Total years of Experience Notice period