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Customer Support Executive AMPM

1.0 - 3.0 years

0 Lacs

noida, uttar pradesh, india

On-site

JOB DESCRIPTION Customer Interaction & Service Delivery Respond promptly and professionally to customer inquiries via phone, email, chat, and social media. Handle product-related questions with in-depth knowledge of the brand's collections, materials, sizing, and styling advice. Provide personalized service to high-value clients and handle sensitive issues with discretion and poise. Maintain a warm, respectful tone that aligns with luxury brand communication. Order & Complaint Management Assist customers with online order placement, tracking, delivery issues, returns, and refunds. Handle escalations, complaints, or delays empathetically and resolve them within set SLAs. Proactively communica...

Posted 1 month ago

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