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2.0 - 6.0 years
3 - 6 Lacs
visakhapatnam
Work from Office
Job Title : Technical Assistant for Operating Cluster of Equipment for Life sciences Job Description: Will be responsible for operation and maintenance of common instrumentation facility (CIF) housing PCR machine, Gel Doc, probe sonicator, centrifuges, RT-PCR machine, Microplate readers, nanodrops, UV-VIS spectrophotometer, electroporator and FPLC system and Cell Culture Facility, as well as incubator shakers, ice machine, autoclaves, MilliQ plant, biosafety cabinets housed in MURTI-VB Laboratory. Experience in handling the above-mentioned instruments. Knowledge in troubleshooting the faults of non-functioning instruments and take appropriate steps to get them repaired. Maintain logbooks on user samples, Instruments usage and health of the instrument and accessories. Experience/knowledge in molecular and cellular biology techniques to contribute to the research activities of MURTI labs. Support the faculties in conducting workshops on microbiology, molecular and cellular biology aspects and other scientific events. Willingness to work either in the normal shift (8AM to 5PM , 5 days week) OR willing to work during 3:30 PM to 10:30PM 5 days in a week and on Saturday (8AM to 6PM). Eligible Qualification: First class M.Sc degree from the reputed universities in India with specialization in Molecular Biology /Biochemistry /Food science/Plant sciences/ Life sciences. Experience: Ability to work independently and collaboratively in a multidisciplinary team environment. Strong communication skills, both written and verbal
Posted 1 week ago
3.0 - 5.0 years
3 - 5 Lacs
Pune, Mumbai (All Areas)
Work from Office
We are seeking a highly motivated and experienced Senior Field Service Engineer to join our growing team. The ideal candidate will have 3-5 years of hands-on experience servicing and maintaining complex scientific instruments. This role is crucial in ensuring our customers receive exceptional technical support, minimizing downtime, and optimizing the performance of their critical equipment. You will be a key liaison between our customers and the company, building strong relationships and contributing to overall customer satisfaction. Responsibilities: P erform on-site installation, commissioning, preventative maintenance, and repair of a wide range of scientific instruments, including glassware washer, Ultra low freezers, Centrifuges, Biosafety Cabinets, Shakers, Furances, Co2 Incubators, Stability chambers, microscopes, cell counters, etc. Diagnose, troubleshoot, and resolve complex technical issues related to instrument hardware, software, and applications . Provide comprehensive technical support to customers via phone, email, virtual meetings, and on-site visits. Conduct customer training on instrument operation, maintenance, and basic troubleshooting procedures. Manage and maintain accurate service records, including detailed service reports, part consumption, and customer communication in the CRM system. Proactively identify opportunities for service contract sales, upgrades, and other revenue-generating activities . Collaborate effectively with sales, applications, and backoffice teams to ensure seamless customer experience and product improvement. Maintain an accurate inventory of tools, test equipment, and spare parts. Adhere to all company safety protocols, quality standards (e.g., ISO, GMP), and regulatory requirements. Stay updated on product developments, technical bulletins, and service manuals. Assist in mentoring and training junior field service engineers, as needed. Travel extensively within the assigned territory, including overnight stays, as required. Qualifications: Diploma/Bachelor's degree in Electrical Engineering, Electronics Engineering, Biomedical Engineering, Mechatronics, or a related scientific/technical discipline. 3-5 years of direct experience as a Field Service Engineer or similar role, specifically with scientific instruments like glassware washer, Ultra low freezers, Centrifuges, Biosafety Cabinets, Shakers, Furances, Co2 Incubators, Stability chambers etc Proven expertise in troubleshooting, repairing, and maintaining intricate instrument systems. Strong understanding of relevant technical areas, e.g., electronics, Refrigeration, Air velocity, software integration, data analysis. Proficiency in reading and interpreting electrical and mechanical diagrams and schematics. Excellent analytical and problem-solving skills with a keen attention to detail. Exceptional customer service and communication skills, with the ability to build rapport and effectively explain technical information to diverse audiences. Ability to work independently with minimal supervision and manage time effectively to prioritize service requests. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and CRM software. Valid driver's license and a good driving record. Ability to lift and move up to 50 lbs and perform physical tasks such as bending, squatting, stretching, and reaching. Willingness to work flexible hours, including occasional evenings or weekends, and participate in an on-call rotation if required.
Posted 3 months ago
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