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Bluechip Computer Systems LLC logo
Helpdesk Support Engineer Bluechip Computer Systems LLC

1.0 - 5.0 years

0 Lacs

kochi, kerala

On-site

As a proactive and customer-oriented L1 Technical Support Engineer, your role involves being the first point of contact for clients facing technical issues. Your primary responsibilities include providing basic troubleshooting and support to ensure customer satisfaction and the smooth operation of IT systems. - Serve as the initial point of contact for customers via phone, email, or chat. - Diagnose and resolve basic technical issues promptly. - Provide accurate and timely information to customers regarding product features, usage, and best practices. - Identify and escalate complex issues to L2 support when necessary. - Track, log, and monitor issues in the ticketing system for timely resol...

Posted 1 month ago

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