Billing Sr Analyst

Job Description

Responsibilities & Duties Collaborate with internal/external stakeholders to ensure invoices are submitted to the clients timely and accurately. Distribute invoices to external clients through various distribution platforms e.g. mail, email, and client portal uploads. Respond to inquiries and escalate issues and concerns to the Team Lead for timely resolution. Participate in governance meetings with Operations Team and/or clients. May perform other moderately complex periodic and adhoc tasks as assigned by the Billing Team Leader or Billing Manager. Address critical issues and recommend resolutions to the Team Lead within the prescribed turn-around time. Propose alternatives in identified issues and assist in investigating and in resolving common and unusual issues. Perform transition-related activities such as process training & desktop procedures creation. Contribute in various and simultaneous process improvement initiatives to streamline processes and improve customer experience. Participate in audit-related activities. Support the Team Lead in report preparation by providing analysis and recommendation within established guidelines and procedures. Contribute specialized expertise to different assigned projects and may provide key updates to Team Lead and Manager. Assist in process trainings and knowledge transfers for new hires and may perform peer reviews as needed. Perform various billing tasks in compliance with service level agreement, process, policies, and procedures. Manage complex billing transactions and perform quality review of invoices. Monitor assigned projects and collaborate with Stakeholders to ensure invoices are submitted to the clients timely and accurately. Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues Maintain the SOP/DTP of current processes and incorporate documentation updates as required. Assist junior team members to address process related concerns. Qualifications Bachelor's degree in finance & accounting or any Business-related course. 4-5 years of relevant professional experience in Billing, Accounts Receivable, or Order-to-Cash. Excellent communications skills in both written and spoken English. Intermediate to Advanced proficiency in MS Applications (Word, Excel, Outlook, PowerPoint) and Adobe application. Advanced knowledge and understanding of accounting standards and procedures and internal controls. Experience working with ERP, i.e. Oracle Systems or SAP is preferred. Previous experience in process migration/transition is preferred. Experience working in Shared Services or BPO is preferred.