2.0 - 6.0 years

4 - 8 Lacs

Navi Mumbai

Work from Office

As a Sr. WFM Manager you will be accountable for Capacity Planning, staff Planning , Scheduling, RTM, Financial Planning, Client Engagement and Stakeholder management You will ensure the accuracy of billing processes and procedures for all clients within the site. You will also identify and report on account profitability opportunities and recommend strategies to improve campaign processes. You will also be held accountable for schedule adherence, service level, absenteeism, and other key service and efficiency metrics. Moreover, you will forecast and prepare for voice and non-voice volume and monitor seat occupancy, average handle time and other factors to measure campaign performance. You ...

Posted 6 months ago

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F&A Senior Admin Assistant UPS Supply Chain Solutions (UPS SCS)

3.0 - 6.0 years

5 - 8 Lacs

Mumbai

Work from Office

Job Title: F&A Senior Admin Assistant (Grade 7) Job Summary: We are seeking a highly organized and detail-oriented administrative assistant to perform a variety of general administrative tasks. This role includes preparing reports using various software packages, compiling information from multiple sources, and managing small-scale projects. The ideal candidate will have understanding of Logistics flow and be proficient in Microsoft Excel, with knowledge of billing processes. Key Responsibilities: Prepare reports and presentations using Microsoft Excel and other software tools Maintain confidentiality when dealing with sensitive information Assist with billing processes and documentation Pro...

Posted 6 months ago

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Billing & Recovery Executive Integrated Personnel Services

2.0 - 3.0 years

2 - 12 Lacs

Gaya, Bihar, India

On-site

We are seeking a detail-oriented Billing & Recovery Executive to join our finance team in India. The successful candidate will be responsible for managing the billing processes, ensuring timely invoicing, and overseeing payment collections from clients. Responsibilities Manage and oversee billing processes for clients and ensure timely invoicing. Coordinate with clients regarding payment collections and resolve any discrepancies. Maintain accurate records of billing transactions and client communications. Prepare and analyze billing reports to track outstanding payments and revenue recognition. Work closely with the finance team to streamline billing procedures and improve efficiency. Skills...

Posted 6 months ago

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Management Trainee Contactx Resource Management Pvt. Ltd.

0.0 - 2.0 years

6 - 7 Lacs

noida, hyderabad, gurugram

Work from Office

Key Responsibilities: Manage front line supervisors that are responsible for managing the day-to-day operations of OTC Operations Team Ensure client and corporate service, quality, and contribution goals, other metric and associate satisfaction goals within the site are met. Provide leadership and management to associates; provide training and development of supervisory team. Coach and mentor team supervisors. Regularly conduct supervisory team meetings. Supervise multiple teams for clients. Ensure key operational and customer performance targets are met (KPIs, FCR, Net Promoter Score, Service Levels). Drive Continuous Improvement Initiatives Communicate with the customer on a regular basis ...

Posted Date not available

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