54 Billing Processes Jobs - Page 3

As a Sr. WFM Manager you will be accountable for Capacity Planning, staff Planning , Scheduling, RTM, Financial Planning, Client Engagement and Stakeholder management You will ensure the accuracy of billing processes and procedures for all clients within the site. You will also identify and report on account profitability opportunities and recommend strategies to improve campaign processes. You will also be held accountable for schedule adherence, service level, absenteeism, and other key service and efficiency metrics. Moreover, you will forecast and prepare for voice and non-voice volume and monitor seat occupancy, average handle time and other factors to measure campaign performance. You will also work closely with stakeholders and clients to resolve manpower staffing and scheduling concerns. You will also manage the campaign in accordance with company policies, procedures, and client service level metrics and expectations. Moreover, you are expected to achieve 100% accuracy and speed of delivery requirements. You shall implement scheduling strategies and initiatives to enable the business to achieve its objectives. Location : - Navi Mumbai,Gurugram,Indore,Mohali

Job Title: F&A Senior Admin Assistant (Grade 7) Job Summary: We are seeking a highly organized and detail-oriented administrative assistant to perform a variety of general administrative tasks. This role includes preparing reports using various software packages, compiling information from multiple sources, and managing small-scale projects. The ideal candidate will have understanding of Logistics flow and be proficient in Microsoft Excel, with knowledge of billing processes. Key Responsibilities: Prepare reports and presentations using Microsoft Excel and other software tools Maintain confidentiality when dealing with sensitive information Assist with billing processes and documentation Provide general administrative support as needed Qualifications: Proficiency in Microsoft Excel (advanced functions such as pivot tables, formulas, and data visualization) Strong attention to detail and ability to handle confidential information Excellent organizational and communication skills Familiarity with billing processes is a plus

We are seeking a detail-oriented Billing & Recovery Executive to join our finance team in India. The successful candidate will be responsible for managing the billing processes, ensuring timely invoicing, and overseeing payment collections from clients. Responsibilities Manage and oversee billing processes for clients and ensure timely invoicing. Coordinate with clients regarding payment collections and resolve any discrepancies. Maintain accurate records of billing transactions and client communications. Prepare and analyze billing reports to track outstanding payments and revenue recognition. Work closely with the finance team to streamline billing procedures and improve efficiency. Skills and Qualifications Bachelor's degree in Finance, Accounting, Business Administration, or a related field. Strong analytical skills with attention to detail. Proficiency in billing software and Microsoft Office Suite, especially Excel. Excellent communication and interpersonal skills to interact with clients and team members. Ability to work independently and manage time effectively.

Key Responsibilities: Manage front line supervisors that are responsible for managing the day-to-day operations of OTC Operations Team Ensure client and corporate service, quality, and contribution goals, other metric and associate satisfaction goals within the site are met. Provide leadership and management to associates; provide training and development of supervisory team. Coach and mentor team supervisors. Regularly conduct supervisory team meetings. Supervise multiple teams for clients. Ensure key operational and customer performance targets are met (KPIs, FCR, Net Promoter Score, Service Levels). Drive Continuous Improvement Initiatives Communicate with the customer on a regular basis to discuss operational issues and Critical Quality delivery, raise issues proactively & build relationships, understand customer issues proactively Set goals for the team and communicate goals on a regular basis Coach & mentor people Motivating team with excellent touch Leading calls with clients and other business functions Preparation of dashboards and ability to understand current Business processes and suggest improvements Manage Day to Day Operations & service delivery for a Team of 100+ employees, who will be in charge for Client Order to Cash process and assess them in accordance Policies & Compliance guidelines and take an action to apply the appropriate policy with high quality, speed, empathy and accuracy. Driving Insights to add/update (Policies, CRM Interface, Widgets, IT/Infra tools, Application optimization) in order to drive effectiveness & efficiencies Responsible for E2E contractual (SLAs, KPIs) & internal metrics, including billing & financials. Ensure smooth & surprise free operations and service delivery. Create a detailed succession plan for all Key/Critical roles Drive employee engagement, agent growth, retention with low attrition; timely documented one on ones, updated time keeping system (My time), Compliance. Drive monthly (AES, VIC, EWS (Timely Updating & Accuracy), PIP & CAP closers in timely manner, Etc.) Drive Rewards and Recognitions & Appraisals Accurate & timely MSS Alignments, Cost Code, Band mix & Aspect/SRT updating process. Flexibility to quickly shift priorities, multi-task and juggle simultaneous requirements in fast paced environment and manage all to completion Drive continuous service Improvements, Lean, Six Sigma & Digitization Projects QOQ Problem solving and analytical skills and Proficiency in MS office (mainly Excel). Accountable for Operational Service delivery the team members under direct and indirect supervision, ensure critical activities and outcomes are performed as per deadlines agreed with the customer. Analytical thinking and ability to adapt to job requirements and business context needs. Relevant work experience in balance sheet account reconciliation, Intercompany process, fixed assets and/or month end closing activities. Relevant experience in coordinating teams. Previous exposure to transformation and productivity initiatives. Qualifications Minimum qualifications B. Com preferred Deep Domain knowledge on OTC processes (Billing, Cash & Collections) Excellent Analytical & Communication skills. Location : Noida/Gurgaon/Hyderabad/Bangalore/Chennai/Jaipur