2.0 - 6.0 years

4 - 8 Lacs

Navi Mumbai

Work from Office

As a Sr. WFM Manager you will be accountable for Capacity Planning, staff Planning , Scheduling, RTM, Financial Planning, Client Engagement and Stakeholder management You will ensure the accuracy of billing processes and procedures for all clients within the site. You will also identify and report on account profitability opportunities and recommend strategies to improve campaign processes. You will also be held accountable for schedule adherence, service level, absenteeism, and other key service and efficiency metrics. Moreover, you will forecast and prepare for voice and non-voice volume and monitor seat occupancy, average handle time and other factors to measure campaign performance. You will also work closely with stakeholders and clients to resolve manpower staffing and scheduling concerns. You will also manage the campaign in accordance with company policies, procedures, and client service level metrics and expectations. Moreover, you are expected to achieve 100% accuracy and speed of delivery requirements. You shall implement scheduling strategies and initiatives to enable the business to achieve its objectives. Location : - Navi Mumbai,Gurugram,Indore,Mohali

Posted 1 month ago

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F&A Senior Admin Assistant UPS Supply Chain Solutions (UPS SCS)

3.0 - 6.0 years

5 - 8 Lacs

Mumbai

Work from Office

Job Title: F&A Senior Admin Assistant (Grade 7) Job Summary: We are seeking a highly organized and detail-oriented administrative assistant to perform a variety of general administrative tasks. This role includes preparing reports using various software packages, compiling information from multiple sources, and managing small-scale projects. The ideal candidate will have understanding of Logistics flow and be proficient in Microsoft Excel, with knowledge of billing processes. Key Responsibilities: Prepare reports and presentations using Microsoft Excel and other software tools Maintain confidentiality when dealing with sensitive information Assist with billing processes and documentation Provide general administrative support as needed Qualifications: Proficiency in Microsoft Excel (advanced functions such as pivot tables, formulas, and data visualization) Strong attention to detail and ability to handle confidential information Excellent organizational and communication skills Familiarity with billing processes is a plus

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Billing & Recovery Executive Integrated Personnel Services

2.0 - 3.0 years

2 - 12 Lacs

Gaya, Bihar, India

On-site

We are seeking a detail-oriented Billing & Recovery Executive to join our finance team in India. The successful candidate will be responsible for managing the billing processes, ensuring timely invoicing, and overseeing payment collections from clients. Responsibilities Manage and oversee billing processes for clients and ensure timely invoicing. Coordinate with clients regarding payment collections and resolve any discrepancies. Maintain accurate records of billing transactions and client communications. Prepare and analyze billing reports to track outstanding payments and revenue recognition. Work closely with the finance team to streamline billing procedures and improve efficiency. Skills and Qualifications Bachelor's degree in Finance, Accounting, Business Administration, or a related field. Strong analytical skills with attention to detail. Proficiency in billing software and Microsoft Office Suite, especially Excel. Excellent communication and interpersonal skills to interact with clients and team members. Ability to work independently and manage time effectively.

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