Title Front Desk Receptionist Little stars and she

1.0 - 5.0 years

0 Lacs

hyderabad, telangana

On-site

As a Front Desk Executive, your primary responsibility is to report for duty on time, as per the assigned shift. It is essential to maintain a neat appearance in the uniform while entering the Reception area. A crucial aspect of your role is to ensure the cleanliness of the entire lobby upon arrival. Additionally, you are required to confirm the presence of all helpers and be well-versed in your job responsibilities, as well as the vision, mission, and policies of the hospital. Training will be provided to ensure awareness of patients" rights and responsibilities. Having a positive attitude is key to interacting with patients and visitors politely and kindly. You should possess knowledge of all hospital departments, including their locations and phone numbers. Listening to customers patiently and handling their queries tactfully is imperative. In cases where patients require guidance to specific OPDs or departments, it is your duty to assist them. Facilitating appointment scheduling with doctors and arranging for necessary assistance, such as wheelchairs, based on the patient's condition is part of your responsibilities. Special attention should be given to senior citizens by providing dedicated assistance. Understanding billing details, tariff rates, and any revisions is essential. Addressing patient complaints with empathy and attempting to resolve issues promptly is crucial. In case of unresolved concerns, directing the patient to the Front Office Manager is necessary. Conducting daily OP rounds and periodic IP rounds is part of the routine. Distributing feedback forms to patients and collecting them for review is essential. Knowledge of health check-up schemes and effectively explaining them to patients is required. Managing phone calls efficiently and directing them to the relevant departments promptly is vital. Maintaining a positive working relationship with staff from other departments is encouraged. This is a full-time position with benefits including Provident Fund. The role may involve working day, evening, morning, night, or rotational shifts. Preferred candidates should have at least 1 year of relevant work experience. The work location is on-site. Please note that this Job Description is subject to adherence and may be updated as required to meet organizational needs.,

Posted 2 days ago

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.