2.0 - 6.0 years

0 Lacs

chennai, tamil nadu

On-site

The Studio Production Associate at Havas Creative performs various administrative duties within the studio to ensure the accurate and timely estimation and financial tracking of projects. With knowledge of studio operations, you will play a crucial role in the production process. Your responsibilities include: - Handling general administrative tasks related to studio operations - Fielding requests and preparing detailed estimates for projects in coordination with key stakeholders - Managing billing codes, PO requests, and financial data entry in systems like Pulse, Agresso, Sharepoint, and XLS - Keeping all systems updated and tracking projects to budget - Keeping studio and project leads informed, reconciling finances, and approving timesheets - Participating in billing meetings and job close-out procedures - Understanding financial business models, rate cards, and participating in bidding and scoping exercises - Collaborating with the studio team and project managers, following up on tasks, and managing time efficiently to meet deadlines - Adhering to studio guidelines, operating digital tools, and demonstrating proficiency in Adobe Acrobat - Alerting managers of potential budget or deadline issues and attending departmental meetings - Proactively enhancing processes, assisting in training, and maintaining a customer-centric approach - Projecting a professional image, remaining calm under pressure, working autonomously, and multitasking effectively - Staying updated on industry standards and software while excelling in daily tasks - Possessing an associate degree, BA, or equivalent in a design or production-related field along with 2+ years of relevant experience - Experience in pharmaceutical advertising agencies is a plus - Must be flexible with working hours, deadline-driven, detail-oriented, organized, and have strong problem-solving skills This is a permanent position at Havas Creative that requires a proactive, collaborative, and detail-oriented individual with a passion for the production and studio environment.,

Posted 1 week ago

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Senior Executive-Medical servicing, Contact Centre Niva Bupa Health Insurance

1.0 - 5.0 years

0 Lacs

noida, uttar pradesh

On-site

As a Medical Claims Call Center Representative at our organization, you will play a crucial role in handling inbound customer calls related to medical claims and rejections. Your primary responsibility will be to provide exceptional customer service by addressing customer inquiries and concerns effectively. Collaborating with internal departments and maintaining up-to-date knowledge of claim processes will be key to your success in this role. Key Responsibilities: - Answering incoming customer calls promptly and professionally. - Assisting customers with inquiries regarding medical claims and rejections. - Providing accurate information on claim procedures, documentation requirements, and coverage. - Investigating and resolving customer concerns to ensure high levels of satisfaction. - Collaborating with internal departments, such as claims processing, to address complex issues. - Updating customer records accurately in the system and documenting customer interactions. - Identifying and escalating critical issues to the appropriate department or supervisor. - Adhering to company policies, procedures, and compliance guidelines. Requirements: Education & Certificates: - Life science, Paramedical, Medical Graduates, Post Graduates (Pharmacy, Physiotherapy, Nursing, Health education), or equivalent degree. Experience & Skills: - 1-3 years of experience in a call center environment, preferably in healthcare or medical insurance. - Strong knowledge of medical terminology, insurance claim procedures, and billing codes. - Ability to contribute to revenue through cross-selling. - Excellent verbal and written communication skills. - Strong problem-solving and decision-making abilities. - Attention to detail and accuracy in data entry and documentation. - Exceptional customer service skills with a professional demeanor. - Proficiency in using computer systems, CRM software, and Microsoft Office Suite. - Ability to work effectively in a team-oriented environment. - Flexibility to work shifts as per business requirements.,

Posted 2 weeks ago

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