Job description Company Description Big Bang Innovations Private Ltd is a startup focusing on enterprise applications and product development on SaaS platform. The company offers cloud-based enterprise applications with a mobile-first design and products like SuperTeam, SuperSales, and SuperShop offered on SaaS platform. Role Description This is a full-time, on-site Business System Analyst and Data Analyst role located in Ahmedabad. The Business System Analyst and Data Analyst profile will be responsible for conducting data analysis, business analysis, and defining business requirements for enterprise applications , Analytics of large set of Enterprise data The candidate will be responsible for analyzing data, applying statistical techniques, and communicating insights to support business decision-making. The role will involve data modeling on large enterprise data sets . The candidate will ensure successful implementation of SaaS platforms of the company with clients and ensure proper ROI for the clients. Qualifications and Skill Sets Business Systems Analysis and Understanding business requirement skills Experience in defining clear business software requirements Strong problem-solving and communication skills Excellent use of tools like Microsoft Excel, Tableau or Power BI for data modelling and visualization. Experience with ERP systems, CRM or enterprise applications is a plus Bachelor's degree in Business Administration, Information Technology, Mathematics or Statistics or related field 1 to 3 years work experience. Exceptionally talented freshers may be considered. Show more Show less

Understanding the needs of the enterprise customers for our products and solutions Matching client needs with our product features and configuration/setup of software to meet client needs Configuring pilot and proof of concept for corporate customers, based on customer needs Play role of consultant for the implementation of enterprise software rollout Ensure that the customer uses all the functionalities of our software Training the Admin, Managers and Users of the corporate/enterprise for effective usage of our product Ensure smooth implementation of our SaaS based software Working with the Corporate Customer to ensure maximum usage and effective ROI of our product Providing customer support to the corporate users for any issues faced during usage of our application Software Testing and Bug Reporting Giving suggestions and ideas for new features and functions of software Ensure Customer Delight and zero churn for the accounts managed Qualifications Bachelor's degree or equivalent experience 1- 2 years prior experience in software support and customer success preferred Strong communication and interpersonal skills Understanding of enterprise software domain esp in ERP or CRM Proven knowledge and execution of successful development/support strategies Focused and goal-oriented Employment Type Full-time Work from office (No WFH) Show more Show less