ServiceNow ITSM Technical Consultant Fujitsu

5.0 - 9.0 years

0 Lacs

noida, uttar pradesh

On-site

You have over 5 years of experience and will be working in a hybrid work mode with shifts from 9 AM to 6 PM. As a ServiceNow ITSM and Integration Specialist, your role involves identifying, designing, and delivering larger or more complex architectures, strategies, and specific solutions through the ServiceNow platform. Your responsibilities include having in-depth knowledge of the ServiceNow Platform, technology, development, integration, and modules to design, develop, implement, and test modules within agreed timelines, budget, costs, quality, and development standards. You should have hands-on ITSM process implementation experience on modules such as Incident Management, Problem Management, Change Management, and Knowledge Management. Additionally, you will be expected to have hands-on integration implementation experience and in-depth knowledge of designing and developing complex solutions for integrating ServiceNow with external tools like SalesForce, SCOM, MuleSoft, SnapLogic, Perspectium, and ServiceNow to ServiceNow Integration as per business needs. Understanding Inbound and Outbound Integrations, Rest and Soap services, and bi-directional integrations is crucial. Your role will also involve identifying and designing ServiceNow integration requirements, configuring ServiceNow ITSM application, and Service Portal in accordance with customer requirements and best practices. Collaborating with business stakeholders to gather and analyze requirements and translating them into technical specifications and solutions is essential. You will create UI forms, UI Actions, notifications, workflows, Transform Maps, and Flows via Flow Designer, as well as develop JavaScript server/client code and components like Script Includes, Business Rules, Client Scripts, and ACLs. You will also suggest and implement proposals for process improvements within projects once agreed. Providing technical documentation on modules/products, maintaining a high level of product and solution knowledge, driving business requirements, advising, mentoring, and providing hands-on assistance to team members, are also part of your responsibilities. You will develop and document best practice approaches, create and design user stories, assess solutions built by developers, and support system testing and systems integration testing. Supporting user acceptance testing, go-live, early life/warranty support periods, staying updated with the latest ServiceNow features and functionalities, and making recommendations for improvement are also important aspects of your role.,

Posted 2 days ago

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