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8.0 - 13.0 years

0 - 1 Lacs

Greater Noida

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Responsible for managing the end-to-end bid process for road projects in EPC and HAM modes, including tender evaluation, documentation, and submission.

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5.0 - 8.0 years

3 - 4 Lacs

Pune

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Responsibilities: * Manage end-to-end bidding process on Government e- Marketplace & MSTC/MSTEL portals * Manage budget and timeline for tenders * Prepare winning bids on e-tenders platforms * Analyze tenders, estimate costs & prepare BOQs Provident fund

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7.0 - 12.0 years

9 - 18 Lacs

Pune

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Prepare proposals for water & wastewater treatment projects Develop PFDs, P&IDs, layouts, and technical documents Estimate costs and prepare BOQs Support Sales team with optimal technical solutions Coordinate with Design and Project teams Qualification: BE/BTech Chemical/Environmental Engineering Experience: 8+ years in process design/proposals for water treatment plants

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10.0 - 17.0 years

10 - 15 Lacs

Kolkata, Jamshedpur

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Role & responsibilities Layout & Logistics Engineer Qualification Diploma / Graduate in Civil Engineering Experience 8-20 years Proficiency Good knowledge in Layout and Logistics for ferrous and Nonferrous plants, Mining and Beneficiation plant. Basic Knowledge in working with Indian and foreign Standards. Ability in working using 3D Platform using Civil 3D, REVIT, AutoCAD. Understanding of process flow sheet and preparation of preliminary Plant General Layout. Knowledge on site selection study. Study of the basic inputs and take initiation to start the work for assigned Job. Preparation of Preliminary Plant General Layout from the basic assignment, design and document preparation. Detailed engineering for logistics services like Site development, Rail, Road, Drainage and Sewerage based on the applicable codes and softwares. Preparation of Technical Proposal and Bid evaluation. Interaction with client and other concerned agencies time to time for progress of the project. Development of technical reports such as Concept Note, Feasibility Study report, Detailed Project Report. Guiding working engineers and modelers Communication with other departments to get the complete input for an assigned Job. Preferred candidate profile As mentioned above

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8.0 - 13.0 years

15 - 30 Lacs

Chennai

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Qualification: Bachelor of Engineering in Mechanical Work Experience: 8+ years Job Description Shall be responsible for the execution of activities related to the Static Equipment Engineering in the project. Define discipline list of activities and deliverables, setup time schedules and coordinate activities in accordance with Project schedule Coordinate discipline workflow, interfaces, quality checks and approval of discipline deliverables including vendor documents. Provide technical support to Project functions including Procurement and Construction Define and issue Purchase Requisitions, prepare Technical Bid Evaluations and coordinate Vendor follow-up activities Support the construction team in implementing the engineering solutions at site Possess sound knowledge in the designing of Static Equipments like Reactors, Pressure Vessels, columns, heat exchangers, air coolers, storage tanks as per ASME Section VIII Div-1/ Div-2, API 650/620, TEMA. Good knowledge of Materials of construction like Carbon steels and Corrosion Resistant alloys (CRA). Should be familiar with using Design Softwares like PV Elite, COMPRESS, ETANK.

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8.0 - 13.0 years

15 - 30 Lacs

Chennai

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Qualification : Bachelor of Engineering in Mechanical Work Experience: 8-20 years Job Description Shall be responsible for the execution of activities related to the Rotating Equipment Engineering in the project. Define discipline list of activities and deliverables, setup time schedules and coordinate activities in accordance with Project schedule Coordinate discipline workflow, interfaces, quality checks and approval of discipline deliverables including vendor documents. Provide technical support to Project functions including Procurement and Construction Define and issue Technical Specifications, Data Sheets, Purchase Requisitions, prepare Technical Bid Evaluations and coordinate Vendor follow-up activities Support the construction team in implementing the engineering solutions at site Possess sound knowledge in the Rotating Equipments like Compressors, Turbines, Pumps as per API codes. Sound knowledge about the applicable codes and standards.

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8.0 - 13.0 years

15 - 30 Lacs

Chennai

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Qualification : Bachelor of Engineering in Mechanical Work Experience : 8-20 years Job Description Shall be responsible for the execution of activities related to the Package Engineering in the project. Define discipline list of activities and deliverables, setup time schedules and coordinate activities in accordance with Project schedule Coordinate discipline workflow, interfaces, quality checks and approval of discipline deliverables including vendor documents. Provide technical support to Project functions including Procurement and Construction Define and issue Technical Specifications, Data Sheets, Purchase Requisitions, prepare Technical Bid Evaluations and coordinate Vendor follow-up activities Support the construction team in implementing the engineering solutions at site Possess sound knowledge in the handling of Process and utility Packages used oil and gas industry like Desalter, Gas Dehydration, chemical injection, Water packages, Emergency Diesel Generators. Should be familiar with the international codes and standards applicable (API, AMSE).

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3.0 - 8.0 years

20 - 25 Lacs

Chennai, Bengaluru, Mumbai (All Areas)

Hybrid

As we are hiring for the Bid Manager role for our centralized presales team. Please find the JD below. Experience & Education : - PGDM/MBA from IIM's, FMS, XLRI Jamshedpur, ISB, MDI, SP Jain, Symbiosis Pune or other Premier Institutes. - 3-15 years of experience post MBA - Experience in Consulting/IT Services would be a plus Responsibilities : - Understanding of business requirements and know how to map technology - Review requirements & placing the initial bids - Maximizing the win rate through appropriate and timely engagement of sales, commercial and subject matter experts in the bid process - Ability to create high quality content through the opportunity cycle - Understand requirements stated in RFP/RFI and create/ stitch together a winning proposal/presentation based on inputs from multiple technology and domain teams - Identify inter-dependencies and create an overall bid project plan with defined tasks, deliverables, and associated timelines and track it to closure. - Self-starter with an ability to identifying key issues and priorities and focusing on these to deliver required results with minimal direction and supervision skills required - Multitasking with high level of ownership Requirements: - Ability to deal with a diverse set of people. - Excellent written and oral communication - A sales mindset with excellent presentation skills. - Target-driven, detail oriented and diligent with a high level of pursuit ownership - Self-starter, Service-oriented and a team player

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5.0 - 8.0 years

2 - 4 Lacs

Nagpur

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Location: Nagpur Job Summary: The Pre Sales Manager in the Pre-Engineered Buildings (PEB) industry is responsible for managing and executing the pre-sales process, including identifying customer needs, proposing technical solutions, and supporting the sales team in securing new business. This role requires a deep understanding of PEB systems, strong technical expertise, and excellent communication skills. Key Responsibilities: Technical Support and Solution Design: Collaborate with the sales team to understand client needs and propose appropriate PEB solutions. Develop and present technical proposals, including design concepts, materials, and cost estimates. Conduct feasibility studies and technical assessments for potential projects. Customer Engagement: Participate in client meetings and presentations to explain PEB solutions and answer technical questions. Build and maintain strong relationships with key stakeholders and decision-makers. Bid Management: Prepare and manage bids and proposals, ensuring they meet client requirements and company standards. Coordinate with internal teams (engineering, project management, procurement) to gather necessary information and deliver comprehensive proposals. Market and Industry Analysis: Stay updated on industry trends, competitor activities, and market demands. Provide insights and recommendations to the sales team based on market analysis. Training and Development: Train and mentor junior pre-sales staff, ensuring they have the necessary skills and knowledge. Conduct workshops and seminars for clients to educate them about PEB solutions. Documentation and Reporting: Maintain accurate records of all pre-sales activities, proposals, and client interactions. Prepare regular reports on pre-sales performance and activities for senior management.

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7.0 - 12.0 years

5 - 12 Lacs

Chandigarh, Panchkula

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Job Summary: The Business Development Manager Transmission Line and substations, will be responsible for identifying, pursuing, and securing business opportunities in the transmission line and substation sector. This includes expanding market presence, building client relationships, and supporting bids/tenders for EPC projects or supply contracts related to power transmission line infrastructure. Key Responsibilities: Market Analysis & Strategy: Conduct market research and analysis to identify trends, opportunities, and competitive landscape in the transmission line and substation and allied works sector. Develop and implement business development strategies aligned with company goals. Client Engagement & Relationship Management: Identify and engage with potential clients. Build and maintain long-term relationships with key decision-makers and stakeholders. Lead Generation & Tendering: Monitor and respond to RFPs, RFQs, and bids from government and private entities. Collaborate with the tendering and technical teams to prepare winning proposals. Partnership Development: Identify and establish partnerships or joint ventures with local or international firms when necessary. Coordination & Reporting: Coordinate with internal departments (engineering, legal, finance) to ensure smooth execution of contracts. Prepare and present regular reports to senior management on market activities and performance metrics. Qualifications & Experience: Bachelor’s Degree in Electrical/Power Engineering, Business Administration, or related field. 7–12 years of experience in business development in the power transmission sector. Strong understanding of EPC transmission line projects, including regulatory & commercial aspects. Existing network in utilities, transmission companies (like PGCIL etc.), and related stakeholders is highly desirable. Skills & Competencies: Strong technical and commercial acumen in power transmission. Excellent communication, negotiation, and presentation skills. Willingness to travel extensively for client meetings and project follow-up.

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3.0 - 6.0 years

0 Lacs

Mumbai, Thane, Navi Mumbai

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Job Summary: The Proposals Engineer is responsible for preparing accurate and competitive technical and commercial proposals in response to client inquiries, RFQs, and tenders. This role requires close coordination with partner OEMs and sales teams to ensure proposals meet client specifications, project timelines, and profitability targets. Key Responsibilities: 1. Analyze RFQs, tender documents, and technical specifications to determine project scope and requirements. 2. Prepare detailed technical and commercial proposals, including cost estimation, scope of supply, and compliance matrices. 3. Coordinate with vendors and subcontractors for pricing and technical data. 4. Ensure proposals are submitted on time and in accordance with client requirements. 5. Participate in bid clarification meetings and respond to client queries. 6. Maintain a database of standard proposal templates, costing tools, and past submissions. 7. Support sales and business development teams during pre-bid and post-bid discussions. Qualifications & Skills: • Bachelors degree in Mechanical, Electrical, Instrumentation, production Engineering • 3–6 years of experience in proposals, estimation, or tendering within engineering, EPC, or industrial sectors • Strong understanding of engineering drawings, BOQs, and technical documentation. • Proficiency in MS Excel, Word, and proposal management tools; familiarity with ERP/CRM systems is a plus • Excellent written and verbal communication skills • Attention to detail and ability to work under tight deadlines Apply Now: Send your CV to bdm@soopl.in Learn More:www.soopl.in

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15.0 - 20.0 years

5 - 9 Lacs

Bengaluru

Work from Office

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP FI S/4HANA Accounting Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing solutions that align with business objectives, and ensuring that applications are optimized for performance and usability. You will also engage in problem-solving activities, providing support and enhancements to existing applications while maintaining a focus on quality and efficiency. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure alignment with business goals. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP FI CO Finance.- Strong understanding of financial processes and reporting.- Experience with application development methodologies.- Ability to analyze business requirements and translate them into technical specifications.- Familiarity with integration techniques and tools. Additional Information:- The candidate should have minimum 7.5 years of experience in SAP FI CO Finance.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

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15.0 - 20.0 years

5 - 9 Lacs

Hyderabad

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About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP FI S/4HANA Accounting Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing solutions that align with business objectives, and ensuring that applications are functioning optimally to support organizational goals. You will engage in problem-solving activities, contribute to key decisions, and manage the development process to deliver high-quality applications that enhance operational efficiency. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure timely delivery of application features. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP FI CO Finance.- Strong understanding of financial processes and reporting.- Experience with application development methodologies.- Ability to analyze business requirements and translate them into technical specifications.- Familiarity with integration techniques between SAP modules. Additional Information:- The candidate should have minimum 7.5 years of experience in SAP FI CO Finance.- This position is based in Hyderabad.- A 15 years full time education is required. Qualification 15 years full time education

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3.0 - 6.0 years

3 - 4 Lacs

Navi Mumbai

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Responsibilities: * Coordinate meetings & events * Manage executive schedule & communications * Provide administrative support * Draft correspondence & reports * Analyze tasks & prioritize deadlines

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3.0 - 8.0 years

20 - 35 Lacs

Navi Mumbai

Hybrid

We are hiring a Cost Engineer for a Multinational Logistics Client! Position: Engineer Cost Engineering – Global Service Centre Location: Ghansoli, Navi Mumbai Education: Degree/Diploma or an equivalent qualification in Marine, Mechanical, or Naval Architecture. Sea-going Engineers with a certificate issued by a competent authority are also eligible. Travel Requirement: Initial travel to Dubai for 6–12 months for induction and training. Skill Set / Key Responsibilities: Prepare accurate tenders based on owner specifications, technical documents, and vessel inspections, aligned with stakeholder requirements Develop detailed cost estimates and final bid documents (tenders) for all types of vessels Conduct vessel inspections and compile financial summaries for tenders Respond to tender clarifications and provide additional quotations until the vessel arrives at the yard Possess knowledge and experience in ship repair facilities, including vessels and rig repairs Demonstrated expertise in project management, contract negotiation, and contract administration Proficient in information management—gathering, maintaining, and organizing relevant or missing data Experienced in client/stakeholder management, process improvement, reporting, costing, pricing, budgeting, and invoicing Note: Candidates with civil construction backgrounds will not be considered.

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2.0 - 7.0 years

2 - 3 Lacs

Nagpur

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Tender Search on various online portals. Reading Tenders and find suitable. Mark and understand eligibility criteria. understand project or service type. preparation of documents. filling of tender uploading tender understanding bidding require to visit sites if possible Tender Executive or similar

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0.0 - 5.0 years

1 - 5 Lacs

Gurugram

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Responsibilities: * Track, shortlist and download online tenders * Analyze tenders * Discuss with Management for bid no bid. * Prepare proposals * Attend pre-bid / client meetings for clarifications * Submit tenders via gem/e-procurement portal

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1.0 - 2.0 years

2 - 3 Lacs

Udupi

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Key Responsibilities 1. Tendering: Prepare, review, and organize tender documents, ensuring accuracy and compliance with company policies and regulatory requirements. Study the tenders from the pre-qualification stage through to the final bid submission, award of contract and engagement close out Acts as a liaison between the SBUs, Finance and Tendering cum Legal to ensure that all queries are dealt with in a timely manner. Coordinate with internal teams, vendors, and external stakeholders to gather required documentation for tender submissions. Maintain a repository of contracts, agreements, and tender documents for easy reference and audit purposes. Conduct an indepth analysis of all bids received in response to each Tender, Proposal and Quotation to identify the response that best meets the needs of the user department and is consistent with the terms and conditions as applicable. Monitor deadlines for tender submissions and ensure timely responses. Handling Tender Queries: a) Maintaining success metrics to track which projects (tenders) are working b) Understanding the Technical/ Commercial aspects - Discussing with respective SBUs / departments c) Tender execution Interaction of Team coordinators with SBUs & clients and updating the developments to immediate authorities Managing Earnest Money Deposit (EMD) recovery, payment processing, and tracking. 2. Documentation: Facilitating for the timely submission of the tenders & keeping track of the tenders Streamlining the process and maintaining all the related data & updation of the same on regular basis Working on the concept & planning its execution along with required resources (Eg. CA/CE Certificate/related Banks certificates, Agreement/MOU, EMD, Bank Guarantee, etc.) Handling documentation which includes meaningful phone calls, timely emails to share our relevant content (mailing tender formats/agreement formats etc.) Analysing the reasons for losing a tender due to competitive environment such as threat of a price war, location, raw material cost, etc. Studying the tenders/listing out them and not missing out any tenders. 3. MIS Keeping track of the success and failures of the tenders. Identify our competitors and analyzing market position against our strengths & weaknesses. Prepare daily/weekly and monthly reports and provide necessary inputs/data for the preparation of inter departmental MIS reports. 2. Ensure adherence to the Quality Standards of the Company. Handling any additional responsibilities as and when assigned by the Reporting Authority. Skills Required 1. Having exposure in the RFx (Request for Proposals/Quotations/Information) generation process and public procurement contracting and tendering principles. 2. Familiarity with contract drafting and legal terminologies. Technical/Functional Proficiency Required 1. Strong time-management and organizational skills. 2. Ability to coordinate several tasks at the same time. 3. Strong understanding of legal and regulatory requirements related to contracts and procurement. 4. Proven ability to analyse information quickly and to problem solve and think strategically, position and formulate appropriate recommendations. 5. Proficiency in MS Office and document management systems. 6. Proven ability to effectively manage and coordinate the output of a highly diverse team of professionals. 7. Excellent attention to detail and ability to work under tight deadlines. 8. Ability to establish and maintain effective working relationships with colleagues. 9. Ability to proactively acquire necessary technical knowledge, skills and judgment to perform job more effectively. 10. Ability to work as part of a group of people, working toward solutions which generally benefit all parties involved. 11. Ability to multitask and manage priorities efficiently. 12. Ability to prepare comprehensive reports and policy briefs. 13. Ability to observe and maintain confidentiality in the performance of duties.

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4.0 - 9.0 years

5 - 12 Lacs

Kolkata, Pune

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Role & responsibilities - Checks all documents required for empanelment vendor Verifies PAN Card number and other documents, statutory numbers and declaration Clarifies doubts and empanels vendor Creates material master on SAP. Ensures all documents required for the execution of the work order is provided to the contractor / vendor Assists in shortlisting vendors basis quotation rates, reviews and recommendations by HO/ peers Assists in conducting reference checks for vendors- profile of the company, quality of the contractors work in the market, Preferred candidate profile - Diploma/ BE in Civil, with 3 to 7 years of experience in material vendor management Product Knowledge Material knowledge Knowledge of SAP- MM module

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3.0 - 6.0 years

4 - 8 Lacs

Hyderabad

Work from Office

Skill required: Order to Cash - Cash Application Processing Designation: Order to Cash Operations Associate Qualifications: BCom Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.Receive and deposit customer payments, apply cash remittances and credits/ adjustments, maintain bad debt reserves and allowances, prepare Accounts Receivable reporting, and post and reconcile Accounts Receivable activity to the general ledger. What are we looking for NANA Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification BCom

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4.0 - 6.0 years

4 - 6 Lacs

Noida, Bhubaneswar

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Job Title: Estimation and Costing Engineer Department: Tendering and Business Development Industry: Civil Infrastructure Location: Noida Reporting To: Director-Business Development Job Purpose: To prepare accurate cost estimates and techno-commercial proposals for Civil/Mechanical construction projects in the oil & gas, power, and refinery sectors, ensuring alignment with client requirements, company profitability targets, and industry standards. Key Responsibilities: l Analyze tender documents including drawings, specifications, BOQs, and commercial terms. l Prepare detailed cost estimations for mechanical works such as piping, structural steel, equipment erection, tanks, and pressure vessels. l Identify material, labor, equipment, and subcontracting requirements and estimate their costs. l Coordinate with the procurement and engineering departments for accurate cost inputs and technical clarifications. l Obtain and analyze quotations from vendors and subcontractors to support pricing decisions. l Prepare and submit competitive techno-commercial proposals in line with client requirements and deadlines. l Prepare preliminary construction schedules and manpower planning for pricing. l Conduct risk assessments and value engineering during estimation. l Maintain and update a database of costs, productivity rates, and vendor quotations. l Participate in pre-bid meetings and site visits, if required. l Provide post-bid support including clarifications, negotiations, and handover to the execution team upon project award. Qualifications and Experience: l Bachelors Degree/Diploma in Civil Engineering. l 4 to 6 years of experience in estimation and costing in construction projects (oil & gas, power plants, refineries). l Strong understanding of industry standards, construction methods, and material specifications. l Experience in working with EPC contractors or reputed construction firms preferred. Skills Required: l Strong analytical and numerical skills. l Excellent communication and interpersonal abilities. l High attention to detail and accuracy. l Ability to handle multiple tenders under tight deadlines. l Commercial awareness and negotiation skills.

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8.0 - 13.0 years

25 - 35 Lacs

Thane

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Minimum 8 yrs experience in International tendering & estimation for EPC projects, substation, transmission line, power distribution & solar projects. Prepare detailed costing including materials, labour, equipment and subcontractor costs.

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3.0 - 4.0 years

3 - 4 Lacs

Pune

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Develop techno-commercial proposals based on enquiry. Receive enquiries/Tender & log it. Preparation of cost sheet, submit tender & techno commercial proposals by adhering set timelines.Understand the requirements, technical specification of enquiry.

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3.0 - 8.0 years

2 - 7 Lacs

Gurugram

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Position Overview: We are seeking a dedicated and experienced Tender/Bid Specialist with 4-5 years of expertise, preferably within the medical gas pipeline systems and modular OT fields. The successful candidate will be responsible for preparing comprehensive, compliant, and competitive bids, ensuring alignment with client requirements and industry standards. Key Responsibilities: Tender Document Analysis: Review and interpret tender documents, specifications, and requirements. Identify and summarize compliance points, potential risks, and key deliverables. Prepare pre-bid points, addressing both technical and commercial aspects of the tender. Attend pre-bid meetings (online or physical) to clarify requirements. Bid Preparation: Prepare and compile both technical and commercial bid documents. Ensure all documentation meets client requirements and adheres to relevant standards. Coordinate with cross-functional teams to gather necessary information and inputs for bids. Compliance Documentation: Develop and maintain compliance metrics and checklists to ensure tender requirements are met. Organize and prepare all compliance-related documents and certifications. Product Offering Documentation: Create and update product offering documents, including brochures and technical datasheets. Ensure product information is accurate, up-to-date, and in line with tender specifications. Coordination & Communication: Liaise with government bodies, clients, and internal stakeholders to clarify requirements and provide information. Oversee tender submission processes and follow up on submitted bids to track progress. Market & Competitor Analysis: Conduct market research and competitor analysis to identify trends and inform bid strategies. Provide insights and recommendations to enhance the competitiveness of our bids. Post-Tender Activities: Manage post-tender negotiations and address any technical or commercial clarifications. Maintain records of tender submissions, outcomes, and feedback for continuous improvement. Key Skills & Qualifications: Bachelors degree in Engineering or a background in Science/Commerce, with strong academic performance. 4-10 years of experience in the tender/bidding process, preferably within related industries. Strong understanding of government tender processes and requirements. Exceptional analytical, problem-solving, and document preparation skills. Proficiency in managing tender-related documents with high attention to detail. Excellent organizational and time-management skills. Familiarity with medical infrastructure solutions and products is a plus. Preferred Qualifications: Experience with ERP and tender management software. Knowledge of regulatory and compliance standards within the healthcare industry. How to Apply: If you are interested in this opportunity, please share your resume at shweta.singh@mddmedical.com or connect at 9717714826 . We look forward to reviewing your application!

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2.0 - 7.0 years

4 - 8 Lacs

Hyderabad

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Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Stakeholder Interaction Stakeholder Type Stakeholder Identification Purpose of Interaction Internal Project Manager For governance and client relationship management On-site project team To resolve the complex problem/ issues at the site Lead/ Sr. Administrator Guide the administrators with the complex problems External Client Resolving the tickets/ queries and servicing them Display Lists the competencies required to perform this role effectively Functional Competencies/ Skill Process Excellence - Ability to follow the standards and norms to produce consistent results, provide effective control and reduction of risk - Expert Systems Thinking - Understanding of the Wipro system (interrelatedness, interdependencies and boundaries) and perform problem solving in a complex environment - Competent Technical knowledge - knowledge of the various devices/ network etc which the administrator have to service - Expert Competency Levels Foundation Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance. Competent Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well. Expert Applies the competency in all situations and is serves as a guide to others as well. Master Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognised within the entire organization. Behavioral Competencies Problem solving Execution excellence Passion for results Collaborative working Deliver No. Performance Parameter Measure 1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails 2.

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