2.0 - 6.0 years

0 Lacs

hyderabad, telangana

On-site

As a Production Support Analyst, you will be responsible for providing direct customer service to Client customers who require data and reports from the Enterprise Data Warehouse (EDW). Your role will involve assisting clients, investigating helpdesk cases, providing timely follow-up, and resolving reporting and querying inquiries. Additionally, you will engage in proactive client support activities such as data education training, client group sessions, and support for various business intelligence tools and functionalities. Your duties and responsibilities will include reviewing and investigating customer support cases, diagnosing issues related to client reports, developing training materials for client education, and familiarizing yourself with various subject matter areas to address client support issues effectively. You will also troubleshoot authorization and client access to BI resources and collaborate with security teams to ensure proper client access to internal applications. To qualify for this role, you should have a Bachelor's degree with 1.5 years of working experience in an Information Technology environment or a helpdesk/customer support setting within an Information Technology or Data Warehousing environment. Successful candidates will possess a strong understanding of both business and technical concepts, excellent communication skills (both oral and written), experience presenting complex information to diverse audiences, ability to prioritize and collaborate effectively in a team-oriented environment, and attention to detail. If you are looking for a challenging role where you can utilize your analytical and communication skills to support clients in accessing and utilizing data effectively, this position could be the right fit for you. Join our team and contribute to providing exceptional BI support services to our clients.,

Posted 2 months ago

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