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10.0 years
0 Lacs
Mumbai, Maharashtra, India
On-site
About Company : Our Client is a leading Indian multinational IT services and consulting firm. It provides digital transformation, cloud computing, data analytics, enterprise application integration, infrastructure management, and application development services. The company caters to over 700 clients across industries such as banking and financial services, manufacturing, technology, media, retail, and travel & hospitality. Its industry-specific solutions are designed to address complex business challenges by combining domain expertise with deep technical capabilities. With a global workforce of over 80,000 professionals and a presence in more than 50 countries. Job Title: Locations: Experience: 10+ Years (Relevant) Employment Type: Contract to Hire Work Mode : Work From Office Notice Period : Immediate to 15 Days Job Description: Hands on experience in configuring Palo Alto firewalls Strong SME knowledge on Network domain, Palo Alto, CISCO Routing, Switching, Silver Peak, SDWAN Must to Have Good to Have knowledge on Zscaler and Juniper Mist Wireless Maintaining access policy for clients on firewall Create VPN tunnel on the firewalls and troubleshoot VPN related issues Experience with 3rd party connectivity infrastructure network and security Installation and configuration knowledge of Cisco Switches Routers Access points Wireless LAN Controllers Configuring routing protocols such as RIP RIPv2 IGRP EIGRP BGP OSPF Coordinating with Vendor for Existing, New Implementation Handle Service Restoration Service Request and change requests Commissioning and decommissioning of Network components Follow Change Control submission and approval processes Plan schedule and implement network device software hardware upgrades and migrations in a timely manner and during times that will have the minimum impact on the users Handson experience in creating updating network drawings using Visio Willingness and availability to work evening and weekend hours for network infrastructure changes
Posted 4 days ago
10.0 - 14.0 years
0 Lacs
karnataka
On-site
Schneider Electric is currently undergoing a global infrastructure transformation program, led by the Global Technology Services team (GTS). As a Senior Infrastructure Operations Engineer within the GTS Core Network Solutions Delivery team, you will be instrumental in designing, implementing, upgrading, and troubleshooting enterprise networking and security technologies. In this Engineering Level 4 role, you will drive the implementation and enhancement of existing and new technologies, ensuring the quality of solutions delivered to the business by collaborating closely with Solutions Architects, Global Network Operations, and the PMO. Strong communication skills are essential to interact effectively with line of business and IT customers, understand their requirements, and propose cost-effective solutions. Your key responsibilities will include delivering and maintaining the architecture, design, integration, configuration, and implementation of the network and security infrastructure environment, encompassing WAN, LAN, WLAN, DNS/DHCP, Firewalls, Proxy, VPN, and SD-WAN. As a Senior Infrastructure Operations Engineer, you will also be responsible for providing L4 incident troubleshooting on network and security-related issues, coordinating problem management, partnering with external network vendors, and contributing to high-level design for new infrastructure projects. Additionally, you will work with the Architecture team to conduct research on new emerging network products, market trends, and industry knowledge. This includes initiating Proof of Concepts (POCs), Pilots, and contributing to white papers and documentation on POC results, recommendations, and operational support. You will implement network frameworks, principles, best practices, and standards globally, creating near-term and long-term roadmaps and strategies aligned with business initiatives and changes. Monitoring and ensuring compliance with standards, policies, and procedures, as well as conducting incident response analyses, will also be part of your responsibilities. **Qualifications:** **Required Qualifications:** - Bachelor's degree in Computer Science, Information Technology, or a related field - Minimum of 10 years of experience in networking - Excellent organizational and time management skills - Ability to work with limited supervision - Willingness to travel domestically up to 30% of the time - Proficiency in enterprise network technologies such as LAN, Wireless LAN, DNS, DHCP - CCNP certification - Experience with WAN/SDWAN technologies like Cisco SDWAN, MPLS, VRFs, BGP, OSPF - Familiarity with Datacenter networks, specifically Cisco Nexus - Expertise in Security technologies including Firewalls (Checkpoint, Palo Alto), IPsec VPNs, Proxy (Zscaler), Cisco, Fortinet **Preferred Qualifications:** - Previous exposure to Cisco DNA center - CCIE Certification - Knowledge of SDN technologies like Cisco ACI, NSX-T, Cisco SDA - Experience with Multi-cloud platforms such as AWS, Azure, Google Cloud - Proficiency in Automation and IaC tools like Ansible, Python, Terraform, Git - Familiarity with Virtualization technologies like Docker and Kubernetes **Schedule:** Full-time Req: 0092X5,
Posted 4 days ago
4.0 - 8.0 years
0 Lacs
noida, uttar pradesh
On-site
You will be responsible for architecting, deploying, and managing SD-WAN solutions for clients using Versa's cutting-edge technology, which integrates both networking and security services. Design, deploy, and manage Versa SD-WAN solutions for enterprise and service provider networks. Utilize Versa Director to manage and configure SD-WAN infrastructure, ensuring centralized visibility and control. Collaborate with clients to understand their networking requirements and deliver customized solutions using Versa's multi-cloud, multi-tenancy capabilities. Perform zero-touch provisioning and troubleshoot SD-WAN installations remotely. Work with security teams to integrate next-generation firewall, secure web gateway, and other security functions into the SD-WAN architecture. Provide technical support and training to clients and internal teams on Versa SD-WAN best practices. Conduct regular performance tuning and system optimization, leveraging Versa's AI/ML-powered predictive management. Stay updated on the latest advancements in SD-WAN and network security technologies, particularly in Versa's product roadmap. Required Qualifications: - Bachelors degree in Computer Science, Information Technology, or related field. - Proven experience with Versa Networks SD-WAN, including hands-on experience with Versa Director and Versa Analytics. - Strong knowledge of WAN routing protocols (BGP, OSPF) and carrier-grade network architectures. - Familiarity with SASE (Secure Access Service Edge) architecture and principles. - Experience with cloud integration and managing hybrid WAN infrastructures. - Excellent problem-solving skills and the ability to work with distributed teams. Preferred Qualifications: - Versa Networks certifications or similar SD-WAN certifications. - Hands-on experience with other SD-WAN solutions and next-gen firewall technologies. To adhere to quality standards, regulatory requirements, and company policies. To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases. To participate or contribute to EN business in the creation of proposals to drive Service improvement plans. To independently resolve tickets & ensure that the agreed SLA of ticket volume and time are met for the team. To provide support for on-call escalations / L3 level support and doing incident & problem management. Work on value-adding activities such as Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.,
Posted 4 days ago
10.0 - 14.0 years
0 Lacs
thiruvananthapuram, kerala
On-site
You will be responsible for managing and owning support tickets related to existing customer services, as well as collaborating closely with 3rd level engineers for internal escalation points. Your key responsibilities will include troubleshooting technical faults, communicating regularly with customers, managing support tickets effectively, and documenting customer solutions using OSS System, Visio documentation, and technical summaries. Additionally, you will provide resources to the solution delivery team to support the configuration and implementation of new customer projects. In this role, you will work in a technical environment that involves switching technologies like Cisco, Meraki, Aruba, HP, Dell, Juniper, wireless technologies including Cisco, Meraki, Aruba, security technologies like Palo Alto, Prisma, Fortinet, Cisco ASA, SD-WAN technologies such as Citrix, Viptela, Meraki, Fortinet, Nuage, and other Cisco networking technologies like Cisco NAC ISE, SD-A/DNAC, DOT1x, and Cisco Nexus series. To be successful in this position, you should have at least 10 years of experience in a related field, knowledge of networking principles equivalent to CCNA R&S or JNCIS-ENT level, familiarity with layer 2 switching protocols (STP, Dot1Q, QinQ, VPLS), layer 3 routing protocols (BGP, OSPF, EIGRP, HSRP, VRRP), and excellent verbal and written communication skills. You should also have a flexible approach to work, the ability to work effectively under pressure, work well in a team with little supervision, and a strong customer service focus. Additionally, being responsible, willing to take ownership, eager to learn and develop technical skills, and maintaining a positive and professional attitude are important attributes. Desirable knowledge and experience for this role include CCNA, CCNP, and/or JNCIS certifications, experience with Unix based operating systems, programming and scripting experience (Python, bash scripting), Juniper platform configuration experience (SRX and EX series), firewall configuration experience with Fortigate, Palo Alto, Cisco ASA, experience with Alcatel SR & ESS, and familiarity with networking test tools like Wireshark. Remote work options are available if the shift falls during the night.,
Posted 5 days ago
6.0 - 11.0 years
17 - 25 Lacs
Navi Mumbai, Bengaluru, Delhi / NCR
Work from Office
Willingness to work in shifts (if 24x7 support role) Willing to relocate/travel (if applicable) Total Years of Experience Years of experience in Routing & Switching Years of hands-on experience in Cisco ACI Valid CCNA / CCNP / CCIE Cisco ACI-related certifications or trainings Familiar with Layer 2 and Layer 3 technologies (VLAN, STP, OSPF, BGP, EIGRP, HSRP, VRRP) Experience with Cisco routers/switches (Catalyst, Nexus series) Hands-on experience in Cisco ACI fabric configuration, tenant creation, policy modeling, etc. Understanding of APIC, Leaf-Spine architecture, and contracts/policies in ACI Knowledge of VXLAN, VMM integration, service graph, and troubleshooting ACI fabric Has worked in production environment or lab setup with ACI Involvement in network migration, DC build-outs, or network operations Ability to explain one ACI project handled – use case, their role, tools used Fluent in English (Written and Spoken) Can articulate technical issues clearly Team collaboration, ownership, accountability Experience with network monitoring tools (SolarWinds, PRTG, etc.) Familiar with ticketing tools (ServiceNow, Remedy, etc.) Previous employment background, gaps if any, PF/relieving proof
Posted 5 days ago
4.0 - 8.0 years
4 - 9 Lacs
Thane, Navi Mumbai
Work from Office
Role & responsibilities Implementation and deployment of cloud-based solutions Public Cloud (GCP) such as IG (Instant Group) creation, VPC peering, WAF Cloud Armour Policy deployment, Google native LB and NVA (Network Virtual Appliances) configuration / deployment in Cisco FTD and Citrix LBs. SSL certificate renewal, Firewall port opening in GCP Cloud. Cloud interconnect, Network troubleshooting between on-Premises network infrastructure and Google cloud and ISP circuits coordination and liasioning with external ISP teams. Configuration and Administration of Routing and switching. Configuration and Administration of Cisco routers Aggregation switches (Nexus switches), TOR switches, Load balancers (Citrix and F5)and Firewall (Cisco FMC-FTD, ASA). Provide technical leadership and guidance to project teams and stakeholders. Act as a SPOC for BAVA scanning and remediation procedure and closely work with InfoSec team. Strong understanding of TCP/IP , DNS, SSL/ TLS, NTP & DHCP Attend & quickly resolve priority P1 incident call. Attend the CAB meeting to get approve major change. Participate in internal or external Network audit Ensure solutions meet business requirements and are scalable, highly available, and cost-effective. Conduct Interview of L2 & L3 network resources. Provide third-level support and provide root cause analysis of issues. Provide quick network solution & Capacity Planning . Having good understanding of Network Automation, Having good knowledge on Automation language python/Ansible. Collaborate with cross-functional teams, including developers, infrastructure engineers, and business stakeholders. Provide guidance and recommendations on cloud-related technologies and trends. Work with customers to understand their requirements and develop customized cloud solutions. Ensure solutions are secure, compliant, and meet regulatory requirements. Establish engineering and automation objectives Consult with internal IT customers on net new and cloud migration initiatives.
Posted 5 days ago
3.0 years
6 - 15 Lacs
Mumbai Metropolitan Region
On-site
About The Opportunity We are partnering with a leading provider in the network infrastructure and telecom services sector to recruit a seasoned Network Engineer specializing in MPLS and IP/Ethernet technologies. In this on-site role based in India, you will design, deploy, and manage scalable, high-availability networks that underpin critical enterprise and service-provider operations. Join a dynamic engineering team committed to delivering optimal performance, security, and reliability. Role & Responsibilities Design, configure, and maintain MPLS VPNs, VLANs, and QoS policies across core and edge routers/switches. Implement and troubleshoot L2/L3 IP/Ethernet networks, including BGP, OSPF, and EIGRP protocols. Monitor network performance, conduct capacity planning, and optimize routing for low latency and high availability. Collaborate with cross-functional teams to deploy network solutions supporting enterprise applications and services. Perform root-cause analysis, manage network incidents, and ensure compliance with SLAs. Maintain detailed network documentation, standard operating procedures, and conduct regular network audits. Skills & Qualifications Must-Have Bachelor’s degree in Computer Science, Information Technology, or related field. 3+ years of hands-on experience designing and operating MPLS networks. Proficiency with Cisco or Juniper routers and switches, including BGP, OSPF, MPLS L3VPN, and VPLS. Strong understanding of IP/Ethernet LAN/WAN technologies and QoS implementation. Preferred CCNP or CCIE certification in Service Provider or Enterprise tracks. Experience with network automation tools (Ansible, Python scripting) and monitoring platforms (SolarWinds, NetFlow, SNMP). Benefits & Culture Highlights Collaborative team environment with a relentless focus on innovation and continuous learning. Professional development support and certification sponsorship. Competitive salary package, comprehensive health benefits, and performance-based bonuses. Skills: ethernet,snmp,ansible,netflow,ospf,ip/ethernet,mpls,python scripting,network engineer,juniper routers,qos,solarwinds,network monitoring,eigrp,bgp,cisco routers,network automation,mlps
Posted 5 days ago
3.0 years
6 - 15 Lacs
Pune, Maharashtra, India
On-site
About The Opportunity We are partnering with a leading provider in the network infrastructure and telecom services sector to recruit a seasoned Network Engineer specializing in MPLS and IP/Ethernet technologies. In this on-site role based in India, you will design, deploy, and manage scalable, high-availability networks that underpin critical enterprise and service-provider operations. Join a dynamic engineering team committed to delivering optimal performance, security, and reliability. Role & Responsibilities Design, configure, and maintain MPLS VPNs, VLANs, and QoS policies across core and edge routers/switches. Implement and troubleshoot L2/L3 IP/Ethernet networks, including BGP, OSPF, and EIGRP protocols. Monitor network performance, conduct capacity planning, and optimize routing for low latency and high availability. Collaborate with cross-functional teams to deploy network solutions supporting enterprise applications and services. Perform root-cause analysis, manage network incidents, and ensure compliance with SLAs. Maintain detailed network documentation, standard operating procedures, and conduct regular network audits. Skills & Qualifications Must-Have Bachelor’s degree in Computer Science, Information Technology, or related field. 3+ years of hands-on experience designing and operating MPLS networks. Proficiency with Cisco or Juniper routers and switches, including BGP, OSPF, MPLS L3VPN, and VPLS. Strong understanding of IP/Ethernet LAN/WAN technologies and QoS implementation. Preferred CCNP or CCIE certification in Service Provider or Enterprise tracks. Experience with network automation tools (Ansible, Python scripting) and monitoring platforms (SolarWinds, NetFlow, SNMP). Benefits & Culture Highlights Collaborative team environment with a relentless focus on innovation and continuous learning. Professional development support and certification sponsorship. Competitive salary package, comprehensive health benefits, and performance-based bonuses. Skills: ethernet,snmp,ansible,netflow,ospf,ip/ethernet,mpls,python scripting,network engineer,juniper routers,qos,solarwinds,network monitoring,eigrp,bgp,cisco routers,network automation,mlps
Posted 5 days ago
0 years
0 Lacs
Delhi, India
On-site
The Engineering manager will be Domain architect of the Data Networking System / Backbone Transmission network System and Facility SCADA who understands the DATA networking system and Facility SCADA system in depth and can add value to the organization while developing the Design of BTN /DTS System and Facility SCADA system in EDRC -S&T for MRT and Mainline Projects. The Role requires creating and develop the design deliverables for CCTV surveillance system for Mainline and MRT Projects Nationally and International. The candidate should have relevant experience in the low level, high level designing of Backbone / data transmission network system and Facility SCADA for MRT – Mass Rapid Transit and Mainline Railways Projects. The candidate should also be able to carry out the system configuration & TnC works at site as and when required. Candidate should be able to prepare the management plans, detailed design, Interface design, testing procedures, method statements, software quality assurance plans for MRT and Mainline Data Network System and Facility SCADA System. Candidate should have worked on the SDH- Synchronous Hierarchy System, FAM- flexible access multiplexer system like Loop telecom, Tejas, Coral and Puncom etc. Candidate should have Knowledge of IP-MPLS- Multi Protocol Label Switching technology for BTN Network Switches, Layer -3 Routers and Aggregators and Access / Physical Layer -2 switches and Wi-Fi Access Points both Indoor and outdoor. Relevant experience on OEM’s make like CISCO, Juniper, Nokia, HP, and Belden is preferred. Candidate should have the knowledge to configure the Application Data Network Servers like DNS, LDDAP, NMS, DNAC, Wireless Controllers in the Rail network. Knowledge of OFC Cables Single mode, Multimode, SFP Ports configurations, OTDR testing parameters, Fiber losses should be known. Candidate should have knowledge of the applicable standards and protocols like IEEE, ITUT, TCP/IP, ETSI, SNMP, SNTP, IT-UT, ICMP, AAA, NTP, PTP, BGP, STP, SIP, Spanning Tree (SPT) etc. applicable. Candidate should have ideas about the software and hardware assurance and quality standards LikeEN50128 and EN50129 Candidates should be able to design the IP Schema IPV4-IPV6, VLAN network, DMZ polices, AAA Policy rule for small and complex data networks. Knowledge of the OPCUA, MODBUS, IEC-104, TCP/IP, NTP, SNMP, SNTP ,ASCII, MIB Protocols AI knowledge for behaviour detection and abnormal conditions Face Recognition and VMS and Video analytics System knowledge Sizing the bandwidth and storage for the NVR and the storage array PTZ, Dome, Fixed and Bullet and Night Vision Camera specification and knowledge Sizing the Wi-Fi requirement for On board Camera solution
Posted 5 days ago
0 years
0 Lacs
Pune, Maharashtra, India
On-site
Note: This job profile may include more than one business title job description. See below for each job descriptions listed out by *Business Title. Keep only the job description details required for job requisitions. Carrier Relationship Technician Role Summary: Carrier Relationship Technician is the position that interacts with our external providers when comes to Incident, Request and Problem Management. Driving cases toward resolution and performing escalations. Maintaining the escalation contacts into the supplier database. Job Scope/Supervision: Service Desk, Enterprise Operations Centre, Network Operations Centre, Carrier Management, Service Delivery. Reports to Senior Manager, Supplier Management Duties And Responsibilities: ∙ Liaise with GTT's local tail suppliers (OLO) and build strong relationships. ∙ Raise tickets with suppliers (OLO) and ensure regular updates and feedback via the telephone, email web portal and internal ticket. ∙ Manage OLO-related customer faults and ensure they are resolved within SLAs. ∙ Perform and interpret results of basic technical operations (ping tests, loops, etc) to confirm OLO and service status. ∙ Ensure appropriate processes are followed and associated documentation updated. ∙ Clearly communicate incident progress to customers throughout life cycle until final resolution. ∙ Work with internal operations and regional support organizations in order to resolve customer issues speedily. ∙ Escalate effectively and according to documented processes both internally and externally to ensure prompt resolution of incidents. ∙ Provide documentation and reports to customers and senior management on incident progress and resolution. documentation are regularly reviewed and updated to meet the highest standards ∙ Audit Supplier (OLO) contact and escalation details regularly and ensure that all pertinent systems are updated promptly. ∙ Report security incidents to the appropriate operations functions on detection. ∙ Comply to GTT Security Management controls, security policies and report security incidents to line manage OCC Planned Works Administrator Role Summary: The Planned Work Administrators responsibilities are to record, review and validate all Planned Work requests that may impact the GTT network and customer base which have been submitted via third party or internally. These activities are critical to planning, controlling, communicating, measuring and implementing all planned works performed by GTT or 3rd parties. Duties And Responsibilities: The OCC Planned Works Administrator will log, validate and, in some cases analyse, all Planned works submitted to the GTT Operations Change Control Team. In addition, the OCC Planned Works Administrator will work with OCC management and contribute to the following areas: Facilitate the approval process through the OCC Board Chairman or delegate Coordination of Planned Works with internal suppliers and supporting engineers Daily, Weekly & Monthly reporting of all Planned Works submitted with status OCC Planned Works Coordinator Role Summary: Operations Change Control - Responsible for recording, reviewing, analysing, coordinating and authorizing planned works. Purpose Of The Role: The Planned Work Coordinators responsibility is to perform technical analysis on all Planned Works that impact the GTT network and customer base submitted through a third party or internally. Through analysis and interrogation of affected Elements of Planned Works, and based on severity of impact, a complete and accurate list of impacted services is to be created within company defined SLA to ensure that the integrity of the network and high availability service offering is always maintained. Duties And Responsibilities: The OCC Planned Works Coordinator will analyse and interrogate all Planned works submitted to the GTT Global Planned Works team. In addition, the OCC Planned Works Coordinator engineer will work with OCC management and contribute in the following areas: Analyse all Planned Works through MOP interrogation and understanding of affected network elements or systems to identify risk severity of works being carried out Identify all impacted services of Planned Works through available systems and tools and present within agreed SLA for notification Ensure the integrity of the network is always maintained through appropriate scheduling of works and collision analysis Facilitate the approval process through the OCC Board Chairman or delegate Coordination of Planned Works with internal suppliers and supporting engineers Daily, Weekly & Monthly reporting of all Planned Works submitted with current status Tier 1 Engineer Role Summary: The Service Desk & Tier 1 Engineer will provide first line technical support to GTT’s customers across an international base. The successful candidate will require an aptitude for working with a variety of Information and Communications Technology (ICT) portfolio of products and services, to undertake analysis, diagnosis and resolution/fulfilment of customer incidents/requests, which may range from straightforward to more complex technical requirements. There is also a range of administration duties within this role. Job Scope/Supervision: Interacts daily with NMC, Tier 1,5, Tier 2, Tier 3, Carrier Management. Reports to Manager, Service Assurance Duties And Responsibilities: Logging all relevant incident/service request details, allocating categorization and prioritization codes. Providing first-line investigation and diagnosis using approved tools, systems, and procedures. Resolving/fulfilling incidents/service requests that are in scope. Technical Escalations - escalating incidents/service requests that cannot be resolved/fulfilled within agreed timescales or are out of Service Desk/1st Line scope, to the next level technical team which may include 3rd Parties or other non-Assurance functions. Engaging and arranging external technical and non-technical support where hands and eyes support are required on-site. Following-up with external technical and non-technical support organizations including 3rd parties until incident/request resolution/fulfilment. Managerial Escalations – escalating incidents/service requests that are at risk of failing or have failed agreed SLAs/OLAs, or that are out of scope, which may include 3rd Parties or internal roles (e.g. Service Manager, Account Manager). Keeping customers informed of progress. Owning incidents/requests from ticket creation to resolution/fulfilment/closure. Closing all resolved/fulfilled incidents/requests and other queries. Communication with customers – keeping them informed of incident/request progress, notifying them of impending changes or agreed outages, etc. Ensure the Configuration Management System (CMS) is maintained/updated. Maintain an exceptional level of customer service during any engagements with Customers/3rd Parties/Internal Teams. Ensure communication always is clear, concise, meaningful, professional and efficient. Provide feedback to appropriate Line Manager on how the Service Desk and supporting functions can improve. Identify need for Problem Management for reoccurring Incidents/Events. Understanding of and familiarity with Customers’ services and solutions. Compliance with Service Operations processes (Event Management, Incident Management, Request Fulfilment, Change Management, and Problem Management) and associated metrics (SLAs/OLAs/KPIs/other metrics). Actively participate as required in meetings (customer, 3rd party, internal). Conducting customer satisfaction call backs/surveys as agreed. Coach/guide Junior staff and new starters. Act as delegate for Senior staff. Act as technical escalation gate for Junior staff. Higher First Line Fix/Right First Time than Junior staff. Network Analyst Role Summary: The Network Analyst will communicate via phone, email and in system notes with the client and internal stakeholders. Working knowledge of Windows operating systems is expected, with Linux or Unix a plus. Duties And Responsibilities: Efficiently and accurately manages inbound calls from all GTT customers Provide the highest standards of Customer Service on all inbound calls Escalate, for higher level support, to Tier II and Management. Document all voice and data service issues reported on inbound calls Operate in multiple systems and databases as required. Works with internal peer teams to assist with customer trouble resolution. Proactive learning of next-level technical duties and customer services. Required Experience/Qualifications: High School Diploma/GED AND 1+ or more years of relevant job experience. Relevant job experience is described as a technical support role (i.e.: NOC, IT Helpdesk, or Service Desk) Excellent communication skills (verbal and written) Logical problem analysis skills Use initiative and take ownership Ability to multitask, prioritize and work in a pressured and sometimes stressful environment Must be adaptable and flexible in dealing with a variety of people Achieve certification and maintain required training levels Must be a positive team player willing to contribute Ability to work on rotating shifts and/or on-call rotations Experience with network monitoring software is a plus. Relevant job experience is described as a technical support role (i.e.: NOC, IT Helpdesk, or Service Desk) Knowledge of core TCP/IP networking skills, routing, and switching (Juniper/Cisco) Previous experience of working in an SLA-driven operation environment (ideally ISP based) is preferred. Good understanding of IP and/or Optical networks including IPv4, IPv6, BGP, ISIS, OSPF, MPLS, VLANs, Ethernet, DWDM, SDH, Dark Fiber, DNS, SNMP, and IPSec Experience of shift work 24x7x365 Tier II Voice Engineer Role Summary: The Network Management Centre (NMC) manages and maintains GTT’s pan-European network 24x7. As a highly intelligent and efficient break/fix organization, with a strong focus on consistency and process, it works with other parts of GTT to deliver a world-class customer experience. Job Scope/Supervision: Service Desk, Tier 3 Voice (TSS), Incident and Problem Management Duties And Responsibilities: Provide proactive fault resolution support for Voice/ VoIP cases or when the Service Desk/ NOC front line team is unable to resolve a customer and/or network fault or where a fault has been escalated according to SLA requirements. Use network tools to monitor core network and customer services. Proactively initiate incident management process. Perform diagnostics on all Voice network and customer faults. Generate action plans to troubleshoot all Voice network and customer faults. Track the incident management of proactive and reactive issues through the Trouble Ticket system. Management and Technical escalation of Trouble Tickets in line with the process. Coordinate NOC activities with local Field Operations and Vendor/Supplier representatives to diagnose and fix faults across a pan-European network Liaise with customer representatives to progress fault resolution. Support local Field operations with maintenance activities. Works in the NOC on a 24x7 shift rota. Reporting security incidents to the appropriate operations functions on detection. Comply with GTT Security Management controls, and security policies and report security incidents to the line manager Physical Security Monitoring.
Posted 5 days ago
5.0 years
0 Lacs
Pune, Maharashtra, India
On-site
GTT provides secure global connectivity, improving network performance and agility for your people, places, applications, and clouds. We operate a global Tier 1 internet network and provide a comprehensive suite of cloud networking and managed solutions that utilize advanced software-defined networking and security technologies. We serve thousands of businesses with a portfolio that includes SD-WAN and other WAN services, internet, security, and voice services. Our customers benefit from a customer-first service experience underpinned by our commitment to operational excellence. For more information on GTT, please visit www.gtt.net . Role Summary This team provides 3rd line technical support for GTT’s customer support organizations. As a highly intelligent, flexible and efficient technical support team, it works with other parts of GTT to deliver world-class customer experience. The team is responsible for the stability of GTT’s next generation native IPv4/IPv6 IP network and provides advanced technical support for the full range of GTT IP products working closely with Tier 1 and Tier 2 teams on customer and core issues. Duties And Responsibilities 3rd line break/fix support for customer services across the multinational and multivendor GTT network. Owns incidents, resolves them swiftly and drives through to final fix, working with customers and other internal teams as appropriate. Escalation to vendor support and other internal teams to ensure prompt and satisfactory resolution of issues. Provides concise and relevant action plans for teams to resolve network and customer issues efficiently. Provides work instructions, guidelines and training sessions to junior engineers when required. Communication and documentation of customer and service-specific support information to the 1st line teams. Proactive problem management based on technical and trend analysis to drive ever-better network performance. Technical review and ownership of key network management systems. Scope new developments to support continuous improvement of network quality and resilience. Ensure operational processes are followed and deliver best-in-class technical support while maintaining a stable and resilient network. Designing, developing and implementing automated solutions to streamline network operations. Enhance efficiency and reduce manual intervention. Combine networking expertise with programing and scripting skills to optimize network structure ensuring scalability, reliability and security. Maintain up-to-date documentation of automated processes, scripts and network changes Required Experience/Qualifications Minimum 5 years of experience within IP Operations environment of a Telco or large ISP. Minimum 3 years of work in IP technical 2nd line support position. Excellent and demonstrable experience of IP, MPLS and routing knowledge (ISIS, BGP, OSPF) in an ISP environment. Knowledge and understanding of SD WAN and components, working knowledge on Fortinet, VeloCloud, Aruba is preferred. Excellent knowledge of protocols in use by the systems and customer applications, independent troubleshooting skills. Excellent technical knowledge of CE/CPE configurations and troubleshooting. Understanding troubleshooting knowledge of technologies including Ethernet, Ip transit, VPLS, MPLS, DIA etc. Strong experience in the use of IP management tools, both commercial and open source. CCNP or JNCIP certification is preferred. Ansible, Python, Bash scripting language desirable. Desirable Experience/Qualifications Excellent Juniper and JUNOS knowledge (MX960, M7, M10 and Juniper CPEs/CEs) General knowledge or telecom industry, operational processes and standards. Good knowledge and hands on experience with Fortinet, VeloCloud, Aruba/SilverPeak devices and Accedian, Cisco, Comtrend CPE’s. General technical understanding of other technologies (eg. VoIP, SDH and DWDM) Hours/Travel/Shift 5 Days working / 2 Days Off – US Business Hours Core Competencies Accuracy and Attention to Detail: Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision. Managing Multiple Priorities: Knowledge of effective self-management practices; ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation. Problem Solving: Knowledge of approaches, tools, and techniques for recognizing, anticipating, and resolving organizational, operational, or process problems; ability to apply knowledge of problem-solving appropriately to diverse situations. Root Cause Analysis: Knowledge of the concepts, principles, and techniques of root cause analysis (RCA); ability to use a structured approach to identify the underlying causes of problems in a particular environment and the changes needed to prevent recurrences. IP Technologies and Protocols: Knowledge of the features and policies of IP technologies and protocols; ability to configure, deploy and support IP-based networks and services. IP-based Services: Knowledge of the features and functions of IP-based services; ability to configure, deploy and support TCP/IP-based networks and associated services. Troubleshooting Network Problems: Knowledge of tools and techniques to troubleshoot network problems; ability to anticipate, recognize and resolve technical (network, hardware, software, equipment or operational) problems. Universal Competencies Continuous Improvement: Knowledge of transformation initiatives to drive fundamental changes and enhance responsiveness and efficiency to core business practices. Ability to drive cultural changes from best effort to results-oriented. Customer First (Customer Facing): Knowledge of customer interactions, creating a culture of accountability, collaboration, and partnership. Ability to build an environment supporting customer value creation at every level. Operational Excellence: Understanding the system-driven processes for consistency and scalability. Ability to re-focus processes and systems from integration activity to maximizing a positive customer impact and anticipating future trends.
Posted 5 days ago
0 years
0 Lacs
Pune, Maharashtra, India
On-site
Note: This job profile may include more than one business title job description. See below for each job descriptions listed out by *Business Title. Keep only the job description details required for job requisitions. Carrier Relationship Technician Role Summary: Carrier Relationship Technician is the position that interacts with our external providers when comes to Incident, Request and Problem Management. Driving cases toward resolution and performing escalations. Maintaining the escalation contacts into the supplier database. Job Scope/Supervision: Service Desk, Enterprise Operations Centre, Network Operations Centre, Carrier Management, Service Delivery. Reports to Senior Manager, Supplier Management Duties And Responsibilities: ∙ Liaise with GTT's local tail suppliers (OLO) and build strong relationships. ∙ Raise tickets with suppliers (OLO) and ensure regular updates and feedback via the telephone, email web portal and internal ticket. ∙ Manage OLO-related customer faults and ensure they are resolved within SLAs. ∙ Perform and interpret results of basic technical operations (ping tests, loops, etc) to confirm OLO and service status. ∙ Ensure appropriate processes are followed and associated documentation updated. ∙ Clearly communicate incident progress to customers throughout life cycle until final resolution. ∙ Work with internal operations and regional support organizations in order to resolve customer issues speedily. ∙ Escalate effectively and according to documented processes both internally and externally to ensure prompt resolution of incidents. ∙ Provide documentation and reports to customers and senior management on incident progress and resolution. documentation are regularly reviewed and updated to meet the highest standards ∙ Audit Supplier (OLO) contact and escalation details regularly and ensure that all pertinent systems are updated promptly. ∙ Report security incidents to the appropriate operations functions on detection. ∙ Comply to GTT Security Management controls, security policies and report security incidents to line manage OCC Planned Works Administrator Role Summary: The Planned Work Administrators responsibilities are to record, review and validate all Planned Work requests that may impact the GTT network and customer base which have been submitted via third party or internally. These activities are critical to planning, controlling, communicating, measuring and implementing all planned works performed by GTT or 3rd parties. Duties And Responsibilities: The OCC Planned Works Administrator will log, validate and, in some cases analyse, all Planned works submitted to the GTT Operations Change Control Team. In addition, the OCC Planned Works Administrator will work with OCC management and contribute to the following areas: Facilitate the approval process through the OCC Board Chairman or delegate Coordination of Planned Works with internal suppliers and supporting engineers Daily, Weekly & Monthly reporting of all Planned Works submitted with status OCC Planned Works Coordinator Role Summary: Operations Change Control - Responsible for recording, reviewing, analysing, coordinating and authorizing planned works. Purpose Of The Role: The Planned Work Coordinators responsibility is to perform technical analysis on all Planned Works that impact the GTT network and customer base submitted through a third party or internally. Through analysis and interrogation of affected Elements of Planned Works, and based on severity of impact, a complete and accurate list of impacted services is to be created within company defined SLA to ensure that the integrity of the network and high availability service offering is always maintained. Duties And Responsibilities: The OCC Planned Works Coordinator will analyse and interrogate all Planned works submitted to the GTT Global Planned Works team. In addition, the OCC Planned Works Coordinator engineer will work with OCC management and contribute in the following areas: Analyse all Planned Works through MOP interrogation and understanding of affected network elements or systems to identify risk severity of works being carried out Identify all impacted services of Planned Works through available systems and tools and present within agreed SLA for notification Ensure the integrity of the network is always maintained through appropriate scheduling of works and collision analysis Facilitate the approval process through the OCC Board Chairman or delegate Coordination of Planned Works with internal suppliers and supporting engineers Daily, Weekly & Monthly reporting of all Planned Works submitted with current status Tier 1 Engineer Role Summary: The Service Desk & Tier 1 Engineer will provide first line technical support to GTT’s customers across an international base. The successful candidate will require an aptitude for working with a variety of Information and Communications Technology (ICT) portfolio of products and services, to undertake analysis, diagnosis and resolution/fulfilment of customer incidents/requests, which may range from straightforward to more complex technical requirements. There is also a range of administration duties within this role. Job Scope/Supervision: Interacts daily with NMC, Tier 1,5, Tier 2, Tier 3, Carrier Management. Reports to Manager, Service Assurance Duties And Responsibilities: Logging all relevant incident/service request details, allocating categorization and prioritization codes. Providing first-line investigation and diagnosis using approved tools, systems, and procedures. Resolving/fulfilling incidents/service requests that are in scope. Technical Escalations - escalating incidents/service requests that cannot be resolved/fulfilled within agreed timescales or are out of Service Desk/1st Line scope, to the next level technical team which may include 3rd Parties or other non-Assurance functions. Engaging and arranging external technical and non-technical support where hands and eyes support are required on-site. Following-up with external technical and non-technical support organizations including 3rd parties until incident/request resolution/fulfilment. Managerial Escalations – escalating incidents/service requests that are at risk of failing or have failed agreed SLAs/OLAs, or that are out of scope, which may include 3rd Parties or internal roles (e.g. Service Manager, Account Manager). Keeping customers informed of progress. Owning incidents/requests from ticket creation to resolution/fulfilment/closure. Closing all resolved/fulfilled incidents/requests and other queries. Communication with customers – keeping them informed of incident/request progress, notifying them of impending changes or agreed outages, etc. Ensure the Configuration Management System (CMS) is maintained/updated. Maintain an exceptional level of customer service during any engagements with Customers/3rd Parties/Internal Teams. Ensure communication always is clear, concise, meaningful, professional and efficient. Provide feedback to appropriate Line Manager on how the Service Desk and supporting functions can improve. Identify need for Problem Management for reoccurring Incidents/Events. Understanding of and familiarity with Customers’ services and solutions. Compliance with Service Operations processes (Event Management, Incident Management, Request Fulfilment, Change Management, and Problem Management) and associated metrics (SLAs/OLAs/KPIs/other metrics). Actively participate as required in meetings (customer, 3rd party, internal). Conducting customer satisfaction call backs/surveys as agreed. Coach/guide Junior staff and new starters. Act as delegate for Senior staff. Act as technical escalation gate for Junior staff. Higher First Line Fix/Right First Time than Junior staff. Network Analyst Role Summary: The Network Analyst will communicate via phone, email and in system notes with the client and internal stakeholders. Working knowledge of Windows operating systems is expected, with Linux or Unix a plus. Duties And Responsibilities: Efficiently and accurately manages inbound calls from all GTT customers Provide the highest standards of Customer Service on all inbound calls Escalate, for higher level support, to Tier II and Management. Document all voice and data service issues reported on inbound calls Operate in multiple systems and databases as required. Works with internal peer teams to assist with customer trouble resolution. Proactive learning of next-level technical duties and customer services. Required Experience/Qualifications: High School Diploma/GED AND 1+ or more years of relevant job experience. Relevant job experience is described as a technical support role (i.e.: NOC, IT Helpdesk, or Service Desk) Excellent communication skills (verbal and written) Logical problem analysis skills Use initiative and take ownership Ability to multitask, prioritize and work in a pressured and sometimes stressful environment Must be adaptable and flexible in dealing with a variety of people Achieve certification and maintain required training levels Must be a positive team player willing to contribute Ability to work on rotating shifts and/or on-call rotations Experience with network monitoring software is a plus. Relevant job experience is described as a technical support role (i.e.: NOC, IT Helpdesk, or Service Desk) Knowledge of core TCP/IP networking skills, routing, and switching (Juniper/Cisco) Previous experience of working in an SLA-driven operation environment (ideally ISP based) is preferred. Good understanding of IP and/or Optical networks including IPv4, IPv6, BGP, ISIS, OSPF, MPLS, VLANs, Ethernet, DWDM, SDH, Dark Fiber, DNS, SNMP, and IPSec Experience of shift work 24x7x365 Tier II Voice Engineer Role Summary: The Network Management Centre (NMC) manages and maintains GTT’s pan-European network 24x7. As a highly intelligent and efficient break/fix organization, with a strong focus on consistency and process, it works with other parts of GTT to deliver a world-class customer experience. Job Scope/Supervision: Service Desk, Tier 3 Voice (TSS), Incident and Problem Management Duties And Responsibilities: Provide proactive fault resolution support for Voice/ VoIP cases or when the Service Desk/ NOC front line team is unable to resolve a customer and/or network fault or where a fault has been escalated according to SLA requirements. Use network tools to monitor core network and customer services. Proactively initiate incident management process. Perform diagnostics on all Voice network and customer faults. Generate action plans to troubleshoot all Voice network and customer faults. Track the incident management of proactive and reactive issues through the Trouble Ticket system. Management and Technical escalation of Trouble Tickets in line with the process. Coordinate NOC activities with local Field Operations and Vendor/Supplier representatives to diagnose and fix faults across a pan-European network Liaise with customer representatives to progress fault resolution. Support local Field operations with maintenance activities. Works in the NOC on a 24x7 shift rota. Reporting security incidents to the appropriate operations functions on detection. Comply with GTT Security Management controls, and security policies and report security incidents to the line manager Physical Security Monitoring.
Posted 5 days ago
0.0 - 1.0 years
1 - 4 Lacs
Bengaluru
Work from Office
The Apex Group was established in Bermuda in 2003 and is now one of the worlds largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion. Thats why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience. Take the lead and well give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you RESPONSIBILITIES: Review executed contracts for completeness, including amendments and side letters. Identify key clauses and other critical metadata from the contracts. Manage documents and metadata for the centralised repository. Must have a keen eye for detail to ensure document metadata quality. Manage and coordinate with cross-functional departments. Manage to understand, interpret, and analyze the metadata. Manage to understand Internal stakeholder requirements and act swiftly to respond back to those requirements. REQUIREMENTS: Minimum 0 1 years experience in a similar type of role. Excellent written and oral communication skills. Education to degree level (a law related degree would be an advantage). Prior working experience on contracts (abstractions, summarization or analyzing) preferred. Effective time management skills. A positive can do attitude. Good knowledge of Word, Excel, and Power Point. Ability to be a quick learner. Be a team player. DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.
Posted 5 days ago
3.0 years
0 Lacs
Hyderabad, Telangana, India
On-site
Job Description Job Purpose Network Operations provides 24x7 support for the organization’s global production network infrastructure by performing proactive routines that ensure service impacts are avoided. Staff members also interact with peers in Operations and Engineering to facilitate effective handling of service requests and connectivity issues. Responsibilities Incident Management Proactive checkouts and monitoring to avoid service outages or limit their impact. Escalation for troubleshooting and fault isolation to restore service as necessary. Operational Readiness for New Services Completing checklists that support pre-production deployment of network services. This includes assurance that Network Operations has updated management for all related network components, is performing pro-active routines to ensure optimal network health, understands the service and it’s dependencies, and the staff is capable of performing established recovery procedures. Change Management Planning and Configuration Implementation Coordination of changes at the CAB and periodic quality reviews with Engineering. Implementation of tasks assigned to Network Operations and support for those implemented by Network Engineering. Service Requests, Network Maintenance, and Operational Support Executing requests for analysis or support. Representing Network Operations’ strategic initiatives such as vendor service level reviews, Asset Management, and Capacity Management. Coordination and support for pro-active maintenance activities required to keep the infrastructure in good health. Process Improvement Specific tasks assigned by management to own that deliver operational support improvements to a technology, process, tool, or service. Knowledge And Experience Bachelor’s Degree in Computer Engineering or related field. 3+ years or experience in lieu or educational credentials. Knowledge of routing protocols and concepts (OSPF, BGP, etc.). Knowledge of TCP/IP, Layer 2 and 3 switching. Position requires attention to details, and excellent written and verbal communication skills. Ability to work in a team oriented environment is essential Weekend and off hours support is required JNCIA, CCNA, or equivalent knowledge is preferred. Financial industry experience is preferred. Skills Perform monitoring for new events to open incidents Perform all levels of routine network analysis using scripted and automated checks. Coordinate hot hands and other activities with vendors Interact with advanced level engineering support Develop and propose solutions for the knowledge base Solid understanding of multicast and troubleshooting techniques Working knowledge of how to use management tools
Posted 5 days ago
4.0 - 9.0 years
2 - 6 Lacs
Bengaluru
Work from Office
Experience4 to 9 Years Skills RequiredCisco ACI, EPG, bridge Domain (BD),L2, L3 out, Nexus 9k,single pod Required Skills (Must Have and should meet all the below standards for qualifying to this role) Deep technical knowledge / understandings of L2 / L3 networking protocols and technologies (VPC, STP, HSRP, OSPF, EIGRP, BGP) Strong Nexus 2K/5K/7K/9K platform knowledge and hands-on experience Knowledge of overlay technologies BGP EVPN, OTV, LISP knowledge and understandings of Cisco SDN based technologies such as Cisco ACI, Nexus, Cisco Programmable Network Portfolio (Standalone VXLAN-Fabric) and DCNM. Desired Skills (Good to have as value add to this role) Familiar with computing, virtualization, and container environments (Cisco UCS, Hyperflex, VMware, Microsoft, Kubernetes) Education &/ Additional Certifications Degree/ Masters CCNP, CCIE (R&S / DC) VCP, AWS, CKA (Good to have)
Posted 5 days ago
7.0 - 11.0 years
5 - 9 Lacs
Bengaluru
Work from Office
Required Skills (Must Have and should meet all the below standards for qualifying to this role) Deep technical knowledge / understandings of L2 / L3 networking protocols and technologies (VPC, STP, HSRP, OSPF, EIGRP, BGP) Strong Nexus 2K/5K/7K/9K platform knowledge and hands-on experience Knowledge of overlay technologies BGP EVPN, OTV, LISP knowledge and understandings of Cisco SDN based technologies such as Cisco ACI, Nexus, Cisco Programmable Network Portfolio (Standalone VXLAN-Fabric) and DCNM.
Posted 5 days ago
12.0 years
0 Lacs
Gurugram, Haryana, India
On-site
AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. This L3 TAC Engineer is the go-to expert for critical, escalated cases—owning resolution, mentoring peers, and feeding insights back into product improvements. You’re not just handling support; you're shaping the future of Palo Alto appliance reliability and TAC excellence. Roles & Responsibilities Technical Troubleshooting & Escalation Lead resolution of Tier‑3 support cases for Palo Alto NGFW, Panorama, GlobalProtect, Prisma SD-WAN, Prisma Access, Strata, and SASE cloud firewall products, Cortex within TAC workflows. Perform advanced diagnostics, packet captures, log analysis, root-cause analysis and lab reproductions. Interface directly with enterprise customers and act as a senior escalation point for P1/P2 incidents. Technical Leadership & Knowledge Management Mentor L1/L2 TAC engineers, shaping troubleshooting approach and case handling. Create/manage knowledge base articles, internal guides, and conduct training sessions for TAC teams. Cross-Functional Collaboration Work closely with Engineering, QA, and Product Management to escalate bugs and influence product improvements. For ETAC/Advanced TAC roles: be a bridge between TAC and Engineering—replicate issues, provide early-stage feedback on new products, and contribute to feature supportability. Automation & Tooling Develop troubleshooting scripts/tools (Python, REST, CI/CD) to speed up issue resolution and improve efficiency. Route supportability input into product release processes and assist with release validation workflows. Metrics, Process, & Incident Management Monitor case metrics: time-to-resolution, backlog, escalations; identify trends and efficiency gaps. Own P1/P2 incident lifecycle: ensure proper escalation, executive communication, and post-mortem reports. Required Qualifications Experience: 9–12 years in enterprise-level TAC/support or network/security engineering; 3+ years in L3 escalation roles Technical Skills: Expert in PAN-OS, firewalls, Panorama, Prisma SD-WAN, Prisma Access, Strata, SASE, VPN, routing (BGP, OSPF), packet diagnostics (Wireshark), Linux shells Certifications: PCNSE required; PCNSA, PCCSE Scripting: Python, REST API, or equivalent automation experience Soft Skills: Strong communicator; adept at customer-facing handling and cross-team leadership Work Scope: Ability to work across rotational shifts; availability for incident-based after-hours effort Why AHEAD Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits Include Medical, Dental, and Vision Insurance 401(k) Paid company holidays Paid time off Paid parental and caregiver leave Plus more! See benefits https://www.aheadbenefits.com/ for additional details. The compensation range indicated in this posting reflects the On-Target Earnings (“OTE”) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate’s relevant experience, qualifications, and geographic location.
Posted 5 days ago
6.0 - 10.0 years
0 Lacs
Gurugram, Haryana, India
On-site
As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact. The Opportunity We’re looking for a QA Lead in Routing & Switching testing along with python Automation in Gurugram to help validate and accelerate the performance of our Routing & Switching platforms. If you thrive in network testing, Python automation, and Layer 2/3 protocols, you’ll feel right at home here. You’ll lead the validation of our next-gen networking platforms—designed for the world’s leading service providers. From our state-of-the-art R&D labs in Gurugram to live Tier-1 deployments worldwide, you’ll work on cutting-edge technology that powers the world’s leading service providers, while growing your own expertise. Roles And Responsibilities Design, develop, and automate test strategies for Routing & Switching products, with a focus on platform-independent software features. Build Python-based automation to validate Layer 2/3 protocols (e.g., BGP, IS-IS, BFD, QoS, MPLS, EVPN, VPLS, VPWS). Define and execute test plans, develop test cases, and lead system-level validation using tools like Ixia and Spirent. Set up complex testbeds, troubleshoot issues, and collaborate with development teams on defect resolution. Review test cases, feature specs, and provide technical input during design and implementation phases. Ensure compliance with commercial specs, RFCs, and real-world network topologies. Document test results and automate reporting using Quality Center (QC) or equivalent tools. Actively contribute to agile scrum teams, ensuring timely delivery of production-ready features. Share knowledge across teams, mentor junior engineers, and lead knowledge-sharing sessions. Role Requirements 6 to 10 years of experience in QA/Testing for networking systems—especially in Routing & Switching. Deep understanding of L2/L3 topologies, network switches, and data communication systems. Strong hands-on experience with: Python, Tcl/Expect for test automation Traffic generators (Ixia, Spirent) Protocols: BGP, IS-IS, BFD, QoS, RSVP-TE, EVPN, VPLS, VPWS Bachelor’s or Master’s degree in Electronics, Communication, or Computer Science. Bonus if you have experience with Netconf, GNMI, and Telemetry. Why Ciena We’re a global leader in high-speed connectivity, and our Gurgaon R&D center is a core innovation hub driving that mission forward. Here’s What Makes Us Different Real-World Impact: Our work powers the world’s largest networks—from 5G rollouts to cloud data centers—giving you the opportunity to see your contributions in live deployments. Depth of Technology: You’ll collaborate with industry leaders in Routing, Switching, SDN/NFV, and automation, solving complex challenges at scale. Learning Culture: With cutting-edge labs, continuous learning, and exposure to next-gen technologies, you’ll keep growing your expertise alongside some of the best minds in networking. People-First: We champion flexibility, well-being, and belonging—offering a work environment where you can thrive both personally and professionally. Global Collaboration: Join a diverse team that spans continents but works as one to shape the future of connectivity. If you’re ready to push boundaries and grow your career in network QA and automation, Ciena is where your skills will make an impact. Not ready to apply? Join our Talent Community to get relevant job alerts straight to your inbox. At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is an Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
Posted 5 days ago
6.0 years
0 Lacs
Gurugram, Haryana, India
On-site
DC ACI L3 Engineer Location: Gurugram, Haryana, India Fulltime Role Overview: This role focuses on Data Center solutions including Cisco ACI, VXLAN fabric, and related architectures. The DC ACI L3 engineer partners with customers to plan, design, and deploy high-performing data center infrastructures. Required Skills & Experience: Requires BS/BE/BTech degree or equivalent with 6+ years of experience in a similar job role. Any Data Centre related certification (CCNP, CCIE, VCP, etc.) is helpful and you have a drive for continuous learning. Deep technical knowledge / understandings of L2 / L3 networking protocols and technologies (VPC, STP, HSRP, OSPF, EIGRP, BGP). Strong Nexus 2K/5K/7K/9K platform knowledge and hands-on experience. Has knowledge of overlay technologies VXLAN, BGP EVPN, OTV, LISP. Has knowledge and understandings of Cisco SDN based technologies such as Cisco ACI, Cisco Programmable Network Portfolio (Standalone VXLAN-Fabric) and DCNM. Experienced in design and/or deployment of Data Center solutions including traditional DC standalone Nexus design, VXLAN Fabric-based ACI Fabric solutions using ACI MultiPod / Multisite Fabric architectures. Familiar with computing, virtualization, and container environments (Cisco UCS, Hyperflex, VMware, Microsoft, Kubernetes). Knowledge of Python, Ansible etc
Posted 5 days ago
0 years
0 Lacs
Kolkata, West Bengal, India
Remote
Establish the networking environment by designing system configuration, directing system installation and defining, documenting and enforcing company standards. Provides direct support to technical and non-technical support in order to define requirements and deliver solutions to meet customer needs including site-to-site VPNs, remote access VPNs, and leased lines Knowledge of network routing protocols like BGP, OSPF and switching protocols including STP, VPC & LACP. Administrating and Managing of Network devices - Switches, Wireless Infrastructure and Firewall which includes patch management and IOS upgrades. Implementing of Network Infrastructure to cater internet services and intra centre connectivity to access centralized resources (e,g DNS, DHCP, VRRP). Design and implement new solutions and improve resilience of the current environment Maximise network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating on network optimisation. Secure network systems by establishing and enforcing policies and defining and monitoring access. Support and administer firewall environments in line with IT security policy. Report network operational status by gathering and prioritising information and managing projects. Upgrade network equipment’s to the latest stable firmware releases. Provide remote support to on-site engineers and end users/customers during installation. Provide remote troubleshooting and fault finding if issues occur upon initial installation. Undertake Device management and audit of IP addressing and hosted devices. Liaise with project management teams, third-line engineers and service desk engineers on a regular basis. Speak to customers via email and phone for initial requirement capture. Ensuring for resolution of issues within defined SLA. Maintaining and reviewing Network Infrastructure inventory – Network Device & Internet link details, ISP dockets and Network diagrams. 24x7 availability in case of network outages or critical issues. Experience being tasked outside their training, willing to take on and learn new technologies. Experience interacting with vendors, onshore and offshore and ISPs. Location: Kolkata - EMBI - A. J. C. Bose Road, Kolkata, West Bengal, India
Posted 5 days ago
6.0 - 10.0 years
15 - 25 Lacs
Bengaluru
Work from Office
Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Are you a tech-savvy problem-solver with a passion for ensuring optimal network performance? If so, look no further – Kyndryl is seeking a Network Support Specialist who will be the go-to expert for installing, maintaining, and troubleshooting computer networks. As our Network Support Specialist, you'll be working in a complex, multi-vendor environment, and will use your analytical skills to identify and resolve network issues, make configuration changes, and implement security policies. This role requires someone who can think on their feet, test and apply corrective actions (including emergency changes), and participate in change reviews as needed. And with the ever-changing nature of technology, you'll be constantly learning and growing in your role. You will work alongside a talented team of experts to plan and execute routine network changes, troubleshoot and solve network issues and outages, and maintain excellent communication with our end customers, project managers, and service engineers. You’ll be responsible for maintaining network components, monitoring network performance, and maintaining network security. You will also be providing user support for network-related issues, ensuring that our customers receive the highest level of support possible. If you're ready to take on a fast-paced and rewarding role in the world of network support, apply to join the Kyndryl team today! Responsibility are Implement and maintain VPNs, IPSec tunnels, and SSL VPNs using Palo Alto and FortiGate technologies.Proficiency in routing protocols BGP, OSPF Configure proxy and network access control (NAC) solutions.Hands-on experience with FortiManager, and FortiAnalyzerCreate and Perform firmware upgrades, patches, and routine maintenance on firewalls.cIntegrate firewall solutions with SIEM, IDS/IPS, endpoint protection, and cloud security tools.Monitor network performance and security systems, responding to security incidents and conducting root cause analysis.Investigate and respond to security breaches, malware infections, and intrusion attempts. Implement network virtualization, micro-segmentation, distributed fire walling (DFW) .Troubleshoot and optimize NSX networking components, including VXLAN, Overlay, Edge Services Gateway (ESG), and Distributed Logical Routers (DLR) and Configure NSX Security Policies, NAT, VPN, Load Balancing, and Firewall rules Expertise in NSX-T components such as Transport Zones, Edge Nodes, and T0/T1 Gateways. Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career, from Junior Administrator to Architect. We have training and upskilling programs that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with customers in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others Required Technical and Professional Experience : Total 10+ years of experience. Experience in cybersecurity, SOC, or security engineering roles. Hands-on experience with WAF, IBM DAM, IBM GDE, Force point Proxy, DLP , Email Gateway. Strong knowledge of network security, endpoint security Qualification: BSc. B.E./B. Tech, M.E. /M. Tech Preferred Technical and Professional Experience : Experience with DAM solutions such as IBM Guardium Ability to monitor and audit database activities for unauthorized access and suspicious activities Experience with Thales CipherTrust Understanding of key management solutions (KMS) and Hardware Security Modules (HSMs) Certifications : PCNSE, NSE4 ,WAF, Network Virtualization (VCTA-NV) , Force point DLP, Web Security Administrator Certification , CEH , CompTIA Security+ Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.
Posted 5 days ago
10.0 years
0 Lacs
Hyderābād
On-site
Job description Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist. In this role, you will: Overall 10+ years of experience in Networking Architect, deploy, and manage enterprise network infrastructures, focusing on high availability, security, and compliance. Configure and maintain Routing & Switching solutions using Cisco Catalyst, Nexus, ISR, and ASR. Implement, manage, deliver and troubleshoot global network infrastructure using Cisco SDWAN platform using MPLS and internet underlays. Manage and optimize BGP, OSPF, EIGRP, MPLS, VXLAN, SD-WAN, and QoS to ensure seamless global connectivity. Troubleshoot complex network issues across multiple HSBC business units. Utilize tools like Cisco DNA Center, SolarWinds, Splunk, and Wireshark for real-time network monitoring and optimization. Conduct network risk assessments, audits, and ensure compliance with HSBC’s security policies and regulatory requirements. Work in an Agile environment, contributing to Scrum or Kanban teams for iterative network deployments. Requirements To be successful in this role, you should meet the following requirements: Networking Expertise: Deep knowledge of Cisco Routing & Switching (CCNP/CCIE preferred). Protocols & Technologies: Strong hands-on experience with BGP, OSPF, EIGRP, STP, HSRP, VRRP, MPLS, VXLAN, SD-WAN. Hands-on working knowledge on SDWAN preferably Cisco SDWAN. Hands-on experience on designing and configuring QoS. Security & Compliance: Experience with firewalls, NAC, and Zero Trust security models. Monitoring & Troubleshooting: Experience with Cisco DNA, Sevone, HPNA, Netscout, Wireshark. Knowledge of Dev-ops tools like Python, Ansible, Terraform, Git etc You’ll achieve more when you join HSBC. www.hsbc.com/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by – HSBC Software Development India
Posted 5 days ago
0 years
0 Lacs
Hyderābād
On-site
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Software Engineering Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Principal/Lead Distributed Systems Engineer, Hyperforce Networking Salesforce powers some of the largest companies on the globe with its core CRM offering, and our customers access Salesforce data from around the world. The Hyperforce Networking team develops mission-critical network software services that ensure secure connectivity within Salesforce, as well as between Salesforce and its external customers, including developing advanced network observability capabilities to ensure optimal performance and reliability which translate into an even better customer experience. Shape the Future of Cloud Networking at Salesforce Are you a strong engineer ready to lead the design and implementation of critical services? We're transforming our software stack, embracing cloud-native primitives to build a highly reliable, scalable, and feature-rich delivery platform. This role offers the unique opportunity to reshape networking for Salesforce in the public clouds, solving challenges at an unprecedented scale. Our foundation lies in cutting-edge open-source projects such as OpenvSwitch, BIRD, LibreSwan, ETCD, Linux Xfrm, and BPF. You'll have significant opportunities to innovate, enhance these capabilities, and contribute directly to the open-source community. We're looking for experienced distributed systems engineers who are passionate about new challenges and eager to make a significant impact on our vision. Attributes of a Successful Candidate Passion for Service Ownership: Experience and passion for building reliable, self-healing services. Complex Problem Solver: Ability to work effectively in a complex team environment, delivering under pressure and dependency constraints. Large-Scale Distributed Systems: Experience building large-scale distributed systems, especially in cloud environments. Cloud Savvy: Familiarity with public cloud services including AWS, Azure, and Google Cloud Platform. Networking Expertise: Strong knowledge of network technologies such as BGP, IPSec, TCP/IP, DNS, and TLS. Agile & Quality Focused: Experience with Scrum or other agile development methodologies, with a strong focus on code quality and delivering secure code. Balanced Approach: Proven ability to balance live-site management, feature delivery, and the retirement of technical debt. Resilience Advocate: Excited by building reliable, self-healing services on unreliable hardware. Operational Design: Experience designing, developing, debugging, and operating resilient distributed systems that run across thousands of compute nodes in multiple data centers. Requirements Technical Proficiency: Experience with Golang, Python, or C/C++ in a Linux/UNIX data center environment. Production Ownership: Experience with live site / production service ownership. Mission-Critical Operations: Experience owning and operating multiple instances of a mission-critical service. Development Methodologies: Experience with Agile development methodology and Test-Driven Development. Data-Driven Operations: Experience using telemetry and metrics to drive operational excellence. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form . Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
Posted 5 days ago
5.0 - 7.0 years
0 Lacs
Hyderābād
On-site
Job Description: The Cloud Azure Network and Security Engineer is a pivotal role in the IT organization, responsible for architecting, implementing, and maintaining complex cloud environments that support the company's critical applications and services. As a Cloud Network and Security Engineer, you will be responsible for designing, implementing, and managing network infrastructure within AWS and Azure public cloud environments (primarily Azure) including on-prem DC to cloud connectivity, multi-cloud connectivity and intra-cloud connectivity . You will also be responsible for design and implementation of cloud based security controls . Your expertise will be pivotal in ensuring the reliability, scalability, and security of our cloud-based networks. You will work closely with cross-functional teams to optimize cloud network performance and troubleshoot complex issues. Key Responsibilities: Network Design & Implementation: Design and implement scalable and secure network architectures in Azure public cloud environments. Ensure integration with existing on-premises networks and cloud services. Configuration & Management: Configure and manage virtual networks, subnets, VPNs, load balancers, and firewall s , routing, etc. within Azure. Implement network segmentation and security controls to protect data and applications. Performance Optimization: Monitor network performance and troubleshoot issues to maintain high availability and reliability. Optimize network configurations to enhance performance and reduce latency. Security & Compliance: Implement and manage security policies and practices to protect cloud-based network resources. Ensure compliance with industry standards and company policies. Automation & Scripting: Develop and maintain automation scripts using tools like Terraform, Azure Resource Manager or other tools to streamline network provisioning and management tasks. Collaboration: Work closely with operations teams, application developers, and system administrators to support and troubleshoot network-related issues. Provide guidance on best practices for cloud network architecture and operations. Documentation & Reporting: Create and maintain detailed documentation for network configurations, processes, and procedures. Generate reports on network performance, incidents, and resolutions. Qualifications: Education: Bachelor’s degree in Computer Science , Network Engineering, Information Technology, or a related field, or equivalent work experience. Experience: Minimum of 5-7 years of experience in network engineering with a focus on cloud environments (AWS and Azure). Certifications: Relevant certifications such as Microsoft Certified: Azure Network Engineer Associate, or similar are highly desirable. Skills: Strong understanding and hands on experience with public cloud networking concepts and services (multi-tier networks, VNet , VPC, VPN, Azure Virtual Network, ExpressRoute, transit gateways, VPC Peering, VPN Gateways, DNS/Route53, Load Balancing, NAT, etc ). Proficiency in network protocols and services (TCP/IP, BGP, DNS, DHCP, HTTP/HTTPS). Experience with NiST security framework and implementation of security policies and controls. Experience with network monitoring and diagnostic tools. Knowledge of network security practices and tools (firewalls, IDS/IPS, encryption). Deep experience with network design within a public cloud environment with a strong focus on perimeter security. Familiarity with automation tools and frameworks (Terraform, AWS CloudFormation, Azure Resource Manager). Excellent problem-solving skills and the ability to troubleshoot complex network issues. Strong communication skills with the ability to work collaboratively in a team environment. Preferred Qualifications: Hands-on experience with setting up DR environments in multi-region scenarios. At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact. CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law. Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.
Posted 5 days ago
0 years
0 Lacs
Chennai, Tamil Nadu, India
On-site
About The Company TSC Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications Job Description Experience – 10 to 15 yrs of relevant experience Expert experience in administering Linux operating systems, an in-depth understanding of associated open-source monitoring, management, deployment and reporting tools and an in-depth understanding of Windows operating systems An in-depth understanding of ISP services / protocols /network concepts (including IP, TCP, DNS, Mail, HTTP(s), routing, switching concepts, load balancers, layer 7 firewalls etc). An in-depth understanding of other vituallisation platforms (including VMware EXSi , Azure Stack Hub, Azure HCI etc). Experience working to company security policy compliance as well as industry standard certifications such as ISO 27001. Strong scripting/automation capability such as: Bash, PHP, Python, Perl etc. Familiar with advanced networking technologies: eVPN, Segment Routing, BGP, DDoS protection IPv4/IPv6, SIP, IPSEC, GRE, L2TP tunneling SDN (Software Defined Networking), NFV (Network Function Virtualization) Experience in network design and architecture. Ability to automate system patching using Ansible to ensure security and uptime. Key Deliverables Ability to design and implement networks / platforms / services relevant to the technology and to maintain good integrations with other technology verticals. Must establish and maintain an in-depth knowledge of current and future technologies in order to contribute to the identification of advances and improvements in Networking and Platforms, with associated security elements. Experience in constructing and reviewing quotes and/or proposals and the relevant numerical skills in order to technically size network / platform / system load capacity requirements. Good level of awareness and current understanding of process, procedure and governance and required, own and team, and contributions to Change Management Design and implement networks in the most cost-efficient manner through the careful selection of new equipment and the reuse of existing equipment where possible. Provide expert technical advice and guidance to senior engineers, to resolve problems or to complete complex deployments Provide technical design decisions for new networks and services based on experience, knowledge, and research.
Posted 5 days ago
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