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3.0 - 5.0 years
4 - 7 Lacs
mumbai
Work from Office
About The Role Managing outbound calling vendor at vendor/HO location to drive performance, COA, productivity, etc and meeting targets. Coordinating with vendor, IT, ops and other departments for various daily activities or escalations. Ensure RCA and DNC mails are reverted and actioned within TAT. Managing Card Sales escalations and ensuring customer requests are handled within TAT. Supporting data management & lead booking when required. Conducting regular audits and publishing reports for activities. Ensuring all outbound processes are documented & reviewed timely. Ensuring all reports are published timely and accurately Cross checking training, certification, operations & quality activit...
Posted Date not available
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