1.0 - 2.0 years

3 - 6 Lacs

udaipur

Work from Office

Ensure that the bell desk is organized at all times. Keep the working area, clean and tidy always. Ensure that smooth and fast baggage handling for all arrival/departure guests. Maintain close relationships with reception/information/cashier as well as other departments. Attend all guest calls for Bell stand / Door Services related services. Delegate bell boys to pick up the baggage from guest rooms. For any guest requests follow-up call is to be made back to the guest to verify complete satisfaction. Check the inventory of items on loan and all items are collected at the time of on or before check-out. All baggage movements are tagged and recorded. Update luggage movement register and sign off daily. Guest and other departments letters, and couriers are distributed properly and accurately. Ensure that all bills are paid and room keys returned before guests depart from the hotel premises. Ensure that hotel shuttle bus service and airport transfer are carried out smoothly and properly. The order required newspapers for the next day and monitored the delivery of newspapers to each occupied guest room. Help observe safety and security rules at all times. Alert the management of any unattended packages and strangers found on the premises. Check the daily arrival list for VVIPs or guests with functional needs. Prepare for group movements and ensure enough staffing is in place to handle groups. Greet all guests in the lobby warmly and professionally, make them feel welcome, and anticipate their needs before they arise. Recognize all returning and VIP guests, and welcome them back. Helping guest service team in escorting guests to and from their accommodations and also orienting them with the property features, facilities, and in-room equipment. Inform guests about all hotel and guest room features, hotel facilities, and emergency procedures. Assist guests with their luggage and try to acknowledge them by name. Make deliveries to guest rooms as instructed. Store and retrieve luggage and other objects for guests. Be aware of daily hotel activities, and group and VIP arrivals. Communicate special guest requests to the assistant. Front Office Manager / Manager on Duty. Ensure the lobby, bell closet, and work areas as well as departmental equipment are clean and presentable at all times. Assist the security team in scanning all guest luggage. Offer assistance to all guests at times. Provide an efficient luggage storage, delivery, and collection service. Perform any other work as and when assigned by the management. Minimum 1 year of relevant experience Hotel fire procedures Hotel security procedures

Posted 12 hours ago

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customer service position Indian Global E-services

1.0 - 6.0 years

5 - 8 Lacs

Noida

Work from Office

No Comments Description: A Bellman s main duty is carrying luggage for the guests as they come to or leave the hotel. He should also attend the main entrance door and welcome/farewell guests, arrange and manage transfers, help guests with directions and perform as the first and last impression for them. Hiring Process: CV Shortlisting Telephonic Interview Online Interview If Selected Offer of Employment Offer Letter Acceptance Medical Checkup Police Clearance Certificate STCW and CDC Visa Process Joining Letter Responsibilities Greet guests when they arrive and leave the hotel Assist with guest luggage and carry items to their room in a safe and professional manner Support the front desk staff and bell captain with check-in and responding to guest requests Keep the bell desk neat and tidy at all times Perform other hotel services as assigned and respond to guest requests as necessary, such as delivering mail and food to guest s rooms, taking laundry service, making sure public areas are clean, and checking the guest s luggage for storage Requirements A high school diploma or equivalent such as a GED is required At least 1 year of previous experience in hospitality as a bell attendant, concierge, or similar customer service position Must be able to stand for long periods and lift over 25 pounds Flexible work schedule with availability to work on weekends and holidays Excellent communication skills and customer service skills Job Category: Job Type: Apply for this position Full Name * Email * Phone * Cover Letter * Upload CV/Resume * Upload CV/Resume * Allowed Type(s): .pdf, .doc, .docx By using this form you agree with the storage and handling of your data by this website. * With expertise spanning shipping services, construction, import/export, and farming (agriculture), we provide comprehensive solutions tailored to meet global standards.

Posted 1 month ago

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