Bell Boy - Front Office

Job Description :

• Greet guests upon arrival, assist with luggage, and escort them to rooms.
• Manage valet parking, luggage storage, and delivery of items (parcels, messages) to guest rooms.
• Provide information on hotel amenities, local attractions, and dining options.
• Ensure lobby/entrance areas are clean, organized, and visually appealing.
• Collaborate with the front desk, concierge, and bell captain to address guest needs.
• Adhere to health, safety, and protocol standards for guest and staff safety.

1. Guest Arrival & Departure:

• Warmly welcome guests at the entrance and assist with luggage during check-in/check-out.
• Escort guests to rooms, explaining in-room features and hotel facilities (e.g., pool hours, dining options).
• Inspect vacated rooms for forgotten items and coordinate with a reception for lost property.

2. Luggage & Valet Management:

• Safely transported and tagged luggage, ensuring proper storage in the hotel’s baggage room.
• Handle valet parking requests, including parking/retrieving vehicles efficiently.
• Assist with transferring luggage between rooms upon guest requests.

3. Guest Relations & Communication:

• Memorize names of VIPs, repeat guests, and long-term visitors; greet them warmly (e.g., “Welcome back, Mr. Smith!”).
• Relay guest requests (e.g., wake-up calls, taxi bookings) to relevant departments promptly.
• Provide clear directions to local attractions, transport hubs, and event venues.

4. Operational Support:

• Maintain cleanliness and order in the lobby, baggage room, and entrance areas.
• Report equipment malfunctions or safety hazards to the bell captain/front office.
• Attend pre-shift briefings and training sessions to stay updated on hotel operations.

5. Physical & Safety Requirements:

• Lift/carry items up to 80 lbs, stand/walk for extended periods, and perform tasks requiring bending or twisting.
• Follow safety protocols for equipment use and emergency procedures.

Experience:

· Total work: 1 Year (Preferred)

Supplemental Pay:

· Yearly bonus

Schedule:

· Day shift

· Morning shift

Work Location: Saravanampatti, Coimbatore

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹14,000.00 per month
Email : [email protected]

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹14,000.00 per month

Work Location: In person