609 Behavioural Training Jobs - Page 16

Soft Skill Audit Language Coach: Jobtitle: Soft Skill Quality Audit and Language Coach WorkLocation: Shriram Gateway- Perungulathur Noof Positions: 5 Expectations: Experience in Coaching/Training Delivery Should be open to work in any shift. Enjoy challenging and diverse workassignments in a fast-paced environment. Rolesand Responsibilities: Monitor calls and emails on communicationand soft skills per sampling plans. Monitor and coach agents on grammar, pronunciation, syllable stress and other aspects of the English language, culture, etc. RequiredSkills: Excellent Communication Skills (Written & Verbal) Strong knowledge of customer care processesand techniques Call quality/ transactional monitoringexperience

attached Qualifications Graduate Job Location

Key Responsibilities: New business Transition/Knowledge Acquisition , Transfer and Training BAU . Work with the Training leads (Group Manager / Sr Group Manager) to ensure smooth running of training Operations Attends meetings WBR /MBR within the program or with another department whenever necessary Meet & Greet with New Hire Batches EWS New Hire programs Manage internal stake holders Manage multiple teams and by providing by driving KPI Manage training metrics and impact to business metric TNI/ TNA process and make recommendations for process improvements Liaise with stakeholders to identify process improvement projects and launch it end to end with collaboration Create value for the team by acting as a consultant for operations and identifying process improvement and quality related initiatives Analyzing data and suggesting measures towards improving revenue generation for the function Maintain vertical hygiene by ensuring reports, data and documents are in place Promote standardization by creating & maintaining Training documentation Promote behavioral training programs and promote the programs in order to ensure maximum participation Act as a mentor for the team and hold the team together by promoting an environment of learning and team work Manage Training MIS for accounts Ensure training documentation is in place and processes are followed Look for opportunities to reduce people dependencies and move towards automation and digitization Qualifications Graduate , Process Training experience Job Location Location - Airoli,Belapur,Hyderabad,Industrial,Mumbai,Thane

Key Responsibilities: Training Delivery & Facilitation: Conduct new hire training (NHT) and ongoing refresher training for sales agents in the donation process. Develop and deliver engaging, interactive, and practical training sessions that improve agents' communication, persuasion, and sales skills. Train agents on handling objections, and building trust with potential donors. Ensure training aligns with business objectives, sales targets, and compliance guidelines. Conduct role-plays, mock calls, and live call assessments to enhance agent confidence and performance. Reporting & Continuous Improvement: Track training effectiveness through KPIs such as sales performance, retention, and quality scores. Provide regular reports and feedback to management on training outcomes and agent readiness. Qualifications & : Experience1 + years of training experience in BPO sales, or telesales. Sales ExpertiseStrong understanding of sales techniques, and call handling. Communication Skills: Excellent verbal, written, and interpersonal skills. Training & CoachingExperience in classroom training, coaching, and performance monitoring. Tech SavvyComfortable with CRM software, call monitoring tools, and reporting dashboards. date time teachback personal round of interview

Leadership skills Attitude (By Story building examples) Johari window and SWOT Analysis Communication skills Motivation Interviewing skills Emotional Intelligence Transactional analysis Should give relevant examples on above topics Roles and Responsibilities Leadership skills Attitude (By Story building examples) Johari window and SWOT Analysis Communication skills Motivation Interviewing skills Emotional Intelligence Transactional analysis Should give relevant examples on above topics

Leadership skills Attitude (By Story building examples) Johari window and SWOT Analysis Communication skills Motivation Interviewing skills Emotional Intelligence Transactional analysis Should give relevant examples on above topics Roles and Responsibilities Leadership skills Attitude (By Story building examples) Johari window and SWOT Analysis Communication skills Motivation Interviewing skills Emotional Intelligence Transactional analysis Should give relevant examples on above topics

Leadership skills Attitude (By Story building examples) Johari window and SWOT Analysis Communication skills Motivation Interviewing skills Emotional Intelligence Transactional analysis Should give relevant examples on above topics Roles and Responsibilities Leadership skills Attitude (By Story building examples) Johari window and SWOT Analysis Communication skills Motivation Interviewing skills Emotional Intelligence Transactional analysis Should give relevant examples on above topics

Company: Mercer Description: We are seeking a talented individual to join our Psychometric Consulting team at Mercer. This role will be based in Bangalore. This is a hybrid role that has a requirement of working at least three days a week in the office. Consultant Psychometric Consultant The candidate will be responsible for supporting the sales team for the business meets for psychometric assessments discussions. The candidate will be handling psychometric assessment deliveries including Assessment Development centers Independently. Support the sales team in engaging with key clients and stakeholders at a senior level, including CXOs, for discussions related to psychometric assessments and talent development solutions. Act as a trusted advisor, understanding and analyzing client requirements and providing solution-focused approaches that align with organizational objectives. Ensure effective client engagement by delivering impactful presentations and proposals that address client needs. Provide thought leadership and strategic insights to drive client success and foster long-term partnerships. Responsible for the delivery of psychometric assessments, including Assessment Development Centers, ensuring high-quality and impactful outcomes. Stay abreast of industry trends, research, and best practices related to psychometric assessments and talent development. Demonstrate expertise in the creation and implementation of psychometric tests, assessment methodologies, and evaluation frameworks. Act as a subject matter expert, providing guidance to the team and clients on the latest trends, innovations, and advancements in the field. Collaborate with the psychometric research team to contribute to product development and enhancements based on market insights and client feedback. Represent the organization as a thought leader, delivering keynote speeches, participating in panel discussions, and publishing articles in industry publications. Contribute to the development of whitepapers, case studies, and research papers to enhance the organization's reputation and market positioning. Provide insights and recommendations on market trends, competitive landscape, and potential business opportunities. Participate in high-level discussions and decision-making processes to shape the overall direction and growth of the organization Drive thought leadership initiatives by actively participating in impactful industry events, conferences, and forums. What you need to have: Should be a post-graduate in Psychology (preferably I/O Psychology, Applied Psychology or Organizational Behavior). PhD is an added edge. At least 5 years of experience in psychometric assessments consulting Excellent communication skills, strong executive presence, computer skills, analytical ability, customer centricity; Conversant in local language is an advantage Should be willing to do development and enhancement work whenever required. What makes you stand out: Excellent communication skills, strong executive presence, computer skills, analytical ability, customer centricity. Conversant in local language is an advantage. Should be willing to do development and enhancement work whenever required. Why join our team: We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. Mercer, a business ofMarsh McLennan (NYSEMMC),is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomesfor their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businessesMarsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X. Mercer Assessments business, one of the fastest-growing verticals within the Mercer brand, is a leading global provider of talent measurement and assessment solutions. As part of Mercer, the worlds largest HR consulting firm and a wholly owned subsidiary of Marsh McLennanwe are dedicated to delivering talent foresight that empowers organizations to make informed, critical people decisions. Leveraging a robust, cloud-based assessment platform, Mercer Assessments partners with over 6,000 corporations, 31 sector skill councils, government agencies, and more than 700 educational institutions across 140 countries. Our mission is to help organizations build high-performing teams through effective talent acquisition, development, and workforce transformation strategies. Our research-backed assessments, advanced technology, and comprehensive analytics deliver transformative outcomes for both clients and their employees. We specialize in designing tailored assessment solutions across the employee lifecycle, including pre-hire evaluations, skills assessments, training and development, certification exams, competitions and more. At Mercer Assessments, we are committed to enhancing the way organizations identify, assess, and develop talent. By providing actionable talent foresight, we enable our clients to anticipate future workforce needs and make strategic decisions that drive sustainable growth and innovation Mercer, a business of Marsh McLennan (NYSEMMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businessesMarsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.

Job Title: Learning & Development Professional Location: Mumbai, India Company: Siemens Limited Function: People & Organization (HR) Experience: 6–10 years in Learning & Development About Siemens: Siemens Limited is a leader in technology and innovation across electrification, automation, and digitalization. At the heart of our success is a strong commitment to developing our people. The Learning & Development team plays a vital role in building a future-ready workforce by designing impactful learning interventions that align with our business strategy. Role Overview: We are looking for a forward-thinking and business-oriented Learning & Development (L&D) professional to join our People & Organization (HR) team. This role is responsible for identifying learning needs, curating and implementing development programs, and driving a culture of continuous learning across our diverse businesses. Key Responsibilities: Partner with business and HRBPs to conduct learning needs analysis (LNA) and align learning interventions with strategic goals Design and deliver blended learning solutions (in-person, virtual, digital) across leadership, behavioral, and functional capabilities Curate relevant learning content from internal and external sources, including Siemens' global learning platforms Collaborate with global teams to implement global L&D initiatives and align with organizational learning strategy Track learning effectiveness through feedback, participation data, and impact assessment Manage relationships with external vendors and internal facilitators for program delivery Promote digital learning adoption and support initiatives around Learning Experience Platforms (e.g., Degreed, Saba) Contribute to diversity & inclusion learning efforts, onboarding programs, and career development journeys Required Skills and Qualifications: Master’s degree in HR, Psychology, or a related field 6–10 years of experience in L&D, preferably within a large matrixed organization Strong facilitation and instructional design capabilities Familiarity with digital learning tools and content curation platforms Excellent project management and stakeholder engagement skills Data-driven mindset to measure learning outcomes and continuously improve offerings Experience with Siemens tools or similar corporate learning platforms is an advantage What We Offer: An opportunity to work with cross-functional teams and influence the learning culture across Siemens India Exposure to global L&D best practices and access to cutting-edge learning tools A collaborative environment that encourages innovation and growth

Looking for challenging role If you really want to make a difference - make it with us Can we energize society and fight climate change at the same time At Siemens Energy, we can. Our technology is key, but our people make the difference. Brilliant minds innovate. They connect, create, and keep us on track towards changing the world’s energy systems. Their spirit fuels our mission. Our culture is defined by caring, agile, respectful, and accountable individuals. We value excellence of any kind. Sounds like you You will support a global organization responsible for metallic materials that are used in large turbine generator for the global energy market. Focus areas include reviewing material specifications from suppliers, providing metallurgical support for supply chain management, new apparatus and service production support and product definition. In this role, you will provide support to more experienced materials engineers and will have the opportunity to gain knowledge and experience in the performance requirements of materials used in large power generation products. You will also help support the qualification of new materials and suppliers of materials as well as provide technical guidance on material selections and substitutions. Your primary focus will be on metallic materials. Your new role – challenging and future- oriented Provide Metallurgical support for Supplier qualifications including reviews of suppliers, supplier documentations, and analysis of material substitution requests from suppliers. Support the implementation of metallic materials and related processes for use in electrical generator applications. Support the maintenance of material or process specifications and product drawings as needed. Support component designers in the selection of metallic materials for applications in electrical generators. Support evaluation and, or qualification of material suppliers. Support technical risk evaluation through Risk-Reviews and FMEA's. Communicate working results to line manager. Support department interfaces with internal partners. Prepare Engineering reports related to metallic materials performance. Perform data analysis on material properties to enhance product performance. Write and upgrade specifications for materials and related processes, ensuring compliance with industry standards. Conduct failure analyses and root cause investigations to drive continuous improvement in materials and processes. We don’t need superheroes, just super minds Must have a solid understanding of Materials Engineering with an emphasis on physical metallurgy with 4 - 8 years of experience working as a metallurgist related to industrial or energy related equipment. Project Management training and experience is a plus. Aptitude and interest in continuous improvement in product and process. Able to work independently and be self-directed. Easily able to work with colleagues and management. You must have a Bachelor’s degree or Master's degree in Materials Engineering, from reputed institute, with a concentration in physical metallurgy, and 5+ years of relevant experience. Willing to travel (approximately 20%). Strong verbal and written communication skills. Strong data analysis skills. Ability and willingness to work overtime and off-shift hours as needed to support emergent projects while working in either an office environment or in a factory environment. About the Team Gas Services Our Gas Services division offers Low-emission power generation through service and decarbonization. Zero or low emission power generation and all gas turbines under one roof, steam turbines and generators. Decarbonization opportunities through service offerings, modernization, and digitalization of the fleet. Check out this video to learn more about our Gas Service business https://www.siemens-energy.com/global/en/offerings/power-generation.html What’s it like to work at Siemens Energy https://bit.ly/3IfnlaR Who is Siemens Energy At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected. With more than 92,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we’re also using our technology to help protect people and the environment. Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation. Our Commitment to Diversity Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences. Rewards Career growth and development opportunities Supportive work culture Company paid Health and wellness benefits Paid Time Off and paid holidays 401K savings plan with company match Family building benefits Parental leave We’ve got quite a lot to offer. How about you This role is based at Site (Gurgaon). You’ll also get to visit other locations in India and beyond, so you’ll need to go where this journey takes you. In return, you’ll get the chance to work with teams impacting entire cities, countries – and the shape of things to come. We’re Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and imagination and help us shape tomorrow.

Warm Greetings, Hiring: Induction Trainers | 8 Openings | Bangalore Position: Induction Trainer Experience: 2 to 6 Years Location: Bangalore (Work from Office) Openings: 8 Qualification: Any Graduate Max CTC: Up to 7 LPA Industry Preference: Insurance Firms / International BPO / KPO Job Description: We are seeking enthusiastic and experienced Induction Trainers to join our dynamic training team. The ideal candidate will have experience in delivering new hire induction training, preferably within the insurance , BPO , or KPO industry, and possess excellent communication and facilitation skills. Key Responsibilities: Conduct new hire induction and onboarding training sessions Deliver engaging and effective sessions on company policies, culture, and processes Coordinate with business units to align training content with process needs Evaluate training effectiveness and provide feedback for continuous improvement Maintain accurate training records, attendance, and feedback forms Support in creating and updating training content and materials Ensure smooth transition of new joiners to operational teams Desired Candidate Profile: 2 to 6 years of experience as a trainer (induction or process training) Excellent verbal and written communication skills Strong facilitation and presentation skills Prior experience in Insurance, International BPO, or KPO is highly preferred Ability to manage batches independently and deliver results under tight timelines Graduates from any stream are eligible Immediate joiners preferred Apply Now to Book Your Interview Slot Contact: 9986267393 / 7829336034 / 9380300644 Work Location: Bangalore

We are seeking a dynamic and experienced professional to lead and manage the organization's training and development initiatives. The ideal candidate will be responsible for identifying training needs, designing and delivering impactful learning programs, and fostering a culture of continuous improvement. The role requires strong leadership, a strategic mindset, and proficiency in modern training tools and methodologies. Key Responsibilities Conduct training needs analysis and implement structured annual training calendars. Lead induction and onboarding sessions to ensure clarity on company policies and procedures. Design and execute leadership development programs to build managerial and decision-making capabilities. Deliver technical and functional training sessions in alignment with industry standards and company goals. Evaluate training effectiveness and align programs with evolving business objectives. Manage relationships with external training vendors and establish partnerships for specialized learning needs. Implement mentorship frameworks to promote knowledge transfer and professional development across teams. Required Qualifications & Skills Bachelor's or Masters degree in Management, HRD Psychology, Engineering, Organizational Development, or Education. Minimum of 4 years experience in training and development, preferably in engineering, electronics, or automobile industries. In-depth understanding of training methodologies, leadership models, and engineering workflows. Proficient in using Learning Management Systems (LMS) and other training technology platforms. Strong analytical, problem-solving, and decision-making skills. Excellent communication, presentation, and organizational abilities. Key Personal Attributes Proven leadership with the ability to inspire, motivate, and engage teams. Strong multitasking skills with a structured and result-oriented approach. High adaptability and resilience under pressure; ability to thrive in fast-paced environments.

Job Role: We are looking for a dynamic HR professional, who has expertise in designing & delivering leadership training programs & individual development programs. Essential Duties and Responsibilities: 1. Conduct new & first time manager leadership programs in online & classroom mode. 2. Conduct capsule leadership programs for existing leaders in online & classroom mode. 3. Design & develop email nuggets & self learning courses for existing leaders. 4. Design & develop training content as per the requirement. 5. Conduct thorough training need identifications through online forms & focused group discussions. 6. Ensure effectiveness of the programs. Required Skill Requirements: 1. Overall 7-10 Years of experience, 2 to 3 years of experience in designing & delivering leadership development programs. 2. Extensive knowledge on designing & developing training programs around leadership & capability. 3. Dynamic professional with excellent interpersonal skills and an enterprising style of work. 4. Desired Traits: Self-starter, proactive, quick & adaptive with excellent interpersonal & communication Skills. 5. Exposure on Learning Management System & psychometric assessment would be an added advantage.

Regional Retail Trainer/Field Trainer - JD As a Regional Retail Trainer, you will deliver effective training and develop our retail team to achieve their targets and contribute to the overall success of our organization. Responsibilities: Collaborate with the Sr. Training Manager to develop and implement effective training programs for the assigned retail team. Conduct engaging and interactive training sessions for retail teams both in-person and remotely. Provide in-depth product knowledge training to ensure the retail team is equipped to confidently present and sell our products. Deliver training on sales techniques, negotiation skills, customer service, and other relevant skills to enhance the retail team's performance. Conduct onboarding training sessions for new hires and familiarizing them with company policies, procedures, and product knowledge. Assess the performance of the sales team during training sessions and provide constructive feedback and coaching to address performance gaps. Work closely with store and cluster managers to align training initiatives with sales goals and identify specific training needs. Maintain updated records of training curriculum and material. Skills Required: Bachelor's degree in a relevant field or equivalent practical experience. 2-5 years of experience as a retail trainer, sales trainer, or in a similar training role. Strong knowledge of retail industry practices, sales techniques, and customer service principles. Excellent communication and presentation skills Ability to design and deliver effective training programs, utilizing a variety of training methods and techniques. Proficient in the MS Office suite and other training software/tools. Strong analytical and problem-solving skills Flexibility to travel within the assigned region as required. Languages: Telugu & English.

Role & responsibilities Preferred candidate profile

Location: Greater Noida, Kasna Working Days: 6 ( 2nd and 3rd Saturdays are off) Training Lead Energy Transition Manufacturing Job Summary: We are seeking an experienced Training Lead to oversee and drive training initiatives within our energy transition manufacturing operations. The candidate will be responsible for identifying training needs, creating and managing the training calendar, and working closely with stakeholders to implement effective training plans. The role includes delivering soft skills and behavioral training, as well as rolling out a Learning Management System (LMS) to enhance employee development. Key Responsibilities: Conduct Training Needs Analysis (TNA) to identify skill gaps and align training programs with organizational goals. Develop and execute an annual training calendar, ensuring timely completion of training sessions. Collaborate with department heads and stakeholders to create and refine training plans based on team and organizational needs. Deliver and facilitate soft skills and behavioral training sessions, fostering a positive workplace culture. Implement and manage the Learning Management System (LMS) for seamless access to training resources and tracking. Monitor and assess the effectiveness of training programs, making adjustments as necessary for continuous improvement. Qualifications: Bachelor’s degree in Human Resources, Business, or related field; advanced certifications in training or instructional design are a plus. 5+ years of experience in training and development, ideally in a manufacturing or energy sector. Strong understanding of training needs analysis, curriculum development, and LMS implementation. Proven ability to deliver engaging soft skills and behavioral training. Excellent interpersonal and communication skills, with a collaborative approach to working with cross-functional teams.

Job Summary: We are seeking a dynamic and experienced Pharma Training Manager to lead the learning and development initiatives for our pharmaceutical sales and marketing teams. The candidate will be responsible for designing, implementing, and evaluating training programs to enhance product knowledge, selling skills, compliance, and overall field force performance. Key Responsibilities: Develop and deliver effective induction programs for new hires in the sales and medical teams. Create and conduct product training, refresher courses, soft skills, and selling skills modules. Collaborate with marketing and medical affairs to align training content with current strategies and scientific updates. Identify training needs through surveys, field visits, performance analysis, and feedback from stakeholders. Design e-learning modules and manage LMS (Learning Management System), if applicable. Monitor and evaluate the effectiveness of training programs through assessments, feedback, and field performance improvement. Coach and mentor field force and first-line managers for capability building. Organize national and regional training workshops, sales meets, and external certification programs. Ensure training compliance with regulatory guidelines and SOPs. Stay updated on industry trends, competitors, and advancements in pharmaceutical education. Qualifications & Skills: Bachelors or Masters degree in Pharmacy / Life Sciences / Medicine / or related field. MBA in Marketing or HR (preferred). 6–10 years of pharma experience with at least 3 years in training or L&D roles. Strong knowledge of pharma sales processes, therapy areas, and compliance norms. Excellent communication, presentation, and interpersonal skills. Proficient in MS Office; exposure to LMS, e-learning platforms, and digital tools is a plus. Willingness to travel (nationally) as needed. Preferred Attributes: Prior field experience in pharma sales or product management. Certification in training or instructional design. Passion for learning and people development. Analytical mindset to measure training impact. Salary: MAXIMUM LIMIT CTC UPTO 12 LPA TO 15 LPA- SUBJECT TO CURRENT CTC . Suitable candidates can expect 10 to 30%hike depend upon current CTC.

Assessment of the training needs for all the departments in coordination with Head(L&D) and the department Heads. Assisting Head (L&D) to build the training calendar, Org wide, and assisting in driving the trainings in the Organization. Employee communication on the training modules and on other HR initiatives. Capture the training needs from various sources, coordinate with the functional heads in assessing the training needs of the department. Developing and executing the induction and orientation of all new employees. Develop online module for capturing the participants feedback, post training test and ensuring the online maintenance of training related documentation in coordination with Head (L&D). Train all staff on the online maintenance of training documents in coordination with the Head(L&D). Drive all the Org wide trainings off-line and online and ensure 100% compliance. Driving Surveys across the organization and present the analysis. Driving Engagement activities. Preparing Quarterly Engagement Calendar. Driving “Train the Trainers” program. Identification of external trainers, planning and organizing training with the external trainers. Maintaining the pictures and videos of the sessions for internal branding purpose. Visibility in website and social media. Training evaluation in coordination with the Head(L&D). Identifying and developing evaluation tool. Maintenance of the training assessment and training evaluation records. Maintenance of the feedback forms and its analysis. Developing and executing all MDP’s and its documentation. Ensure regular floor rounds for employee Behavior (Grooming & Communication) Any other job and/or projects as assigned by the Management on time to time. Actively participate in all departmental training programs and quality initiatives implemented across locations. Uphold ethical practices and demonstrate diplomacy in all day-to-day transactions. Adhere to the organization's rules and regulations as updated from time to time.

Soft Skills Trainer – Retail Banking | Mohali Location: Mohali Salary: Up to 60,000/month Experience Required: 5+ years Strong communication & interpersonal skills Proven experience in training for retail banking Workshop facilitation Required Candidate profile Why Join Us? Opportunity to shape the future of retail banking professionals Supportive work environment in a growing organization Competitive compensation and room to grow 7696616371 HR Sanjna

Soft Skills Trainer Location: Pune Graduate Total 5 years exp in BPO and Min 2 years as Soft Skill Trainer- On Paper Salary: Up to 6.5 LPA 6 Days working Rotational Day Shift Excellent Communication Skills Contact @9988352892 HR Sonali Required Candidate profile Conduct engaging Soft Skill Training sessions Perform TNI and TNA to design effective learning paths Create and deliver structured Training Modules Monitor and improve Throughput.

We are seeking an experienced and qualified Soft Skill Trainer Trainer to provide high-quality language training to our candidates. The ideal candidate should have Fluency English language, with a strong background,

A Freelance Soft Skill and Verbal Trainer will design and deliver engaging training programs focused on improving soft skills and verbal communication. They will work independently, creating curriculum, conducting workshops, and assessing effectiveness, all while adapting to different learning styles and company needs. Key Responsibilities: Curriculum Design and Development: Develop and refine training modules, materials, and assessments that align with client needs and desired learning outcomes. Training Delivery: Conduct interactive workshops, presentations, and role-playing exercises to facilitate learning. Assessment and Feedback: Evaluate training effectiveness, provide constructive feedback to participants, and adapt training based on needs. Collaboration and Communication: Work with clients to understand their training requirements, communicate effectively with participants, and report on progress. Staying Current: Remain updated on the latest training techniques and best practices in soft skills and verbal communication. Skills and Qualifications: Strong Communication and Interpersonal Skills: Ability to engage with audiences, explain concepts clearly, and provide constructive feedback. Facilitation and Coaching Skills: Experience in leading group discussions, facilitating interactive activities, and mentoring individuals. Training Design and Development: Expertise in creating engaging and effective training materials, including presentations, handouts, and online modules. Adaptability: Willingness to adjust training methods based on audience needs and learning styles. Analytical and Evaluation Skills: Ability to assess training effectiveness and provide data-driven reports. Proficiency in relevant software and technologies: Including presentation software, video conferencing tools, and online learning platforms. Project location- Chennai Duration- 45 days- 60 days Food, accommodation and transportation will be taking care by the company. Looking for an immediate joiners.

3 Yrs Experience Conduct theory and practical sessions with field assets. Prepare training session plans & presentations. - Curriculum Development: Design, update, and implement comprehensive training modules for new and existing Courier Delivery Executives, covering all aspects of their job role. Onboarding Training: Conduct engaging and interactive orientation and initial training sessions for new hires, familiarizing them with company policies, delivery protocols, technology, and customer service expectations. Skill Enhancement: Provide ongoing training and refreshers on key areas such as: Route Optimization & Navigation: Efficient use of GPS, delivery apps, and local area knowledge for optimal route planning. Package Handling: Proper sorting, loading, handling (including fragile, valuable, or perishable items), and securing packages to prevent damage. Proof of Delivery (POD): Accurate collection of digital signatures, photos, and other proof of delivery. Cash on Delivery (COD) Management: Secure and accurate collection, reconciliation, and submission of COD payments. Customer Service & Communication: Professional etiquette, effective communication with customers, handling queries, complaints, and returns, and building positive customer relationships. Vehicle Maintenance & Safety: Daily vehicle checks, basic maintenance awareness, road safety rules, defensive driving techniques, and emergency procedures. Problem-Solving: Training on how to handle unforeseen challenges like traffic delays, customer unavailability, or damaged packages. Technology Proficiency: Proficient use of company-specific delivery management software, scanners, and mobile applications. Practical & On-Field Training: Lead practical demonstrations and accompany delivery executives on routes to provide real-time coaching and feedback. Performance Evaluation: Assess the performance of trainees through practical tests, observations, and feedback sessions, identifying areas for improvement. Documentation & Reporting: Maintain accurate training records, track trainee progress, and prepare reports on training effectiveness. Feedback Loop: Collaborate with operations managers and team leads to identify training needs based on performance gaps and operational challenges. Compliance: Ensure all training adheres to company standards, safety regulations, and legal requirements. Mentorship: Act as a mentor and guide for delivery executives, fostering a supportive learning environment.

Replacement of Mr Protyush Paul as he is moving for ACXM profile. Hence new RTM needs to be recruited as per CX org structure Roles and Responsibilities • • Support dealers in the assigned territory to recruit Manpower as per guidelines • Training of dealer's Sales force through TNA • Enhancing the knowledge level of sales force on Product, Process and Soft skill. • Support development of training modules • Conduct new hire induction • Streamlining of incentive and salary structure for sales team members at dealership; and ensure disbursement • Personally, coach/mentor critical talent on their performance to take on their job roles effectively • Conduct sales audit for dealership & organize sales reviews • Implementation of human capital standards and managing customer experience across dealer network • Conduct employee engagement programs to ensure retention of dealer manpower • Liaise with KIN RM, RSM, ASM & Central Training Team to develop training & development strategies for the assigned

Purpose of the Role: The Assistant Manager - Training & Development (T&D) designs and implements comprehensive training programs to develop employee skills and ensure consistency in service excellence. This role focuses on enhancing team capabilities, maintaining high-quality operational standards, and promoting talent retention to drive business growth. Key Responsibilities and Accountabilities: 1) Training Design and Delivery: Design and implement training programs including onboarding, technical skills, customer service, and leadership development. Conduct hands-on training sessions for F&B operations, including coffee preparation techniques, product knowledge, and equipment handling. Deliver soft skills and professional development programs to enhance team collaboration and customer service excellence. 2) Training Needs Analysis: Identify training requirements through assessments, audits, feedback, and collaboration with employees and managers. Develop learning frameworks to address skill gaps and improve operational effectiveness across all levels. 3) Evaluation and Reporting: Monitor the impact of training programs through assessments, feedback, and performance metrics. Prepare regular reports on training effectiveness, ROI, and skill development progress. 4) Regional and Cafe-Specific Initiatives: Collaborate with regional and caf teams to implement tailored training programs that align with specific operational needs. Facilitate skill development initiatives at caf levels to improve service quality and compliance with hygiene and safety standards. 5) Budget and Resource Management: Ensure training programs operate within budgetary constraints while maximizing resource efficiency. Optimize vendor relationships for sourcing high-quality training materials and tools, if any. 6) Quality Control and Continuous Improvement: Set and maintain quality standards for F&B preparation, customer service, and learning effectiveness. Stay informed about industry trends, best practices, and emerging technologies to enhance training programs. 7) Scheduling and Coordination: Develop and maintain a comprehensive training calendar to ensure timely and consistent delivery of programs. Coordinate with HR, regional teams, and store managers to minimize disruption during training sessions. Performance Measures and Indicators: Training Program Effectiveness and ROI Skill Development Metrics (F&B and L&D) Adherence to Training Calendar Customer Satisfaction Scores Certification Rates for Technical and Leadership Programs Compliance with Quality, Safety, and Allergen Standards Budget Optimization and Cost-Effectiveness Employee Retention and Development Educational Qualifications: Bachelors degree in Hospitality Management, Business Administration, Education, or a related field. Additional certifications in Training & Development, Instructional Design, or F&B-related fields are preferred. Experience: 4-7 years of combined experience in Learning & Development and F&B operations, with a proven track record of designing and delivering successful training programs. Experience in coffee brand chains is an advantage. Functional Skills Required: Proficiency in adult learning principles, instructional design, and training methodologies. Strong organizational and project management skills. Effective communication, interpersonal, and stakeholder engagement abilities. Analytical skills for evaluating training impact and identifying improvement areas. Customer service orientation to ensure alignment with business goals. Technical Skills Required: Proficiency with Learning Management Systems (LMS) and e-learning tools. Knowledge of F&B operations, including coffee preparation techniques and safety standards. Data analysis and reporting proficiency using tools like Excel or Power BI. Familiarity with communication and collaboration platforms like Microsoft Teams, and Google Meet.