609 Behavioural Training Jobs - Page 15

Role & responsibilities:- Develop: Script engaging learning materials and peripherals, including one-pagers, videos, flyers, infographics, presentations, assessments, etc. Use tools and software (e.g., Canva, video-editing tools, authoring tools, etc.) to develop engaging learning materials. Script and broadcast appealing internal communication material via LMS and emails. Conduct independent research to enrich learning experiences. Manage: As the super admin, handle the entire learning lifecycle on LMS, from rollouts and troubleshooting to gathering user feedback. Use learner feedback and data-driven insights to improve content performance and address potential areas of improvement. Collaborate: Collaborate with subject matter experts, instructional designers, trainers, other functions and vendor teams. Review: Conduct self-reviews and quality assurance checks of deliverables to ensure accuracy, clarity, and adherence to style guidelines. Ensure the content aligns with learning objectives and the pedagogical approach. Periodically review and update existing content to keep it relevant and up-to-date with the latest skill development industry trends and best practices. Analyze external courses/apps to ensure they meet or exceed institutional standards and provide reports for accreditation. Preferred candidate profile:- Proven experience in content development Strong understanding of pedagogical principles and learning theories Excellent written and verbal communication skills, with the ability to explain complex concepts in a clear and concise manner Detail-oriented with a focus on maintaining high standards of content accuracy and quality

Role & responsibilities Execute the Talent Development strategy for the region in alignment with the Global Talent Development strategy Serve as the regional resource and subject matter expert to identify, develop, deliver, and measure learning and development opportunities as well as expert for assessing, developing and motivating talent collaborating with the regional HR operations. Translate global development programs to the region to ensure effective regional talent development Partner with business leaders and HR to effectively identify strategic learning & development needs in the region and most effective learning and development solutions for individuals and complete organizations Implement evaluation techniques to ensure learnings are resonating and making an impact Coordinate regional internal trainer network and build capability and skills to support the regional Talent Development strategy Drive the Performance & Development cycle in-region Serve as a partner to the assigned Regional Functional / Business Leader (and their Local HR Partner) to develop and execute their respective talent strategy in the region Work with mid-level management to identify the talent gaps to meet goals and retain critical talent Facilitate annual talent processes for the function/business in your region Develop regional talent insights and share these at global level to ensure overall organization development Drive organizational development for assigned regional function/business by designing and delivering talent development solutions in alignment with business strategy and learner expectations in mind using an effective mix of internal and external solutions Manage and prioritize multiple team-based projects. Leverage strong project management and influencing skills to achieve business results Provide coaching and support to key functional/business leaders in the creation of robust individual development plans that meet succession, retention and career progression needs Ensure an ongoing process exists that continuously enhances the knowledge and capability of key talent in order to enable managers to effectively lead the organization toward achievement of strategic initiatives Preferred candidate profile Proven experience facilitating face-to-face and virtual trainings with a learner-centric approach Outstanding organization skills with a proven ability to prioritize individual work with minimal guidance. Proven communication skills with ability to influence at all levels of an organization. Strategic thinker with a demonstrated ability to design conceptual frameworks along with managing and executing tactical actions within the broader strategic context. Analytical mindset with a proven history of leveraging data and innovative approaches to develop talent and enhance organizational effectiveness. Solid understanding and practical application of change leadership principles in the implementation of regional learning solutions. Demonstrated experience influencing cross-functional teams; Proven self-starter that takes initiative to identify opportunities and drive business results. Possess and exhibit a strong DIB mindset Minimum Minimum of 8 years of experience in HR with a minimum of 2 years experience as a Learning & Development/Training professional within the HR function Bachelors degree in human resources, organizational psychology, instructional design or equivalent. Prior experience in delivering training and workshops, both face to face and virtually Demonstrated ability of working globally and virtually in a large matrix organization Demonstrated success managing and implementing change initiatives Ability to travel up to 25% within the region or globally as required. Excellent oral and written skills in English MS Office proficiency

About the Role: We are seeking a dynamic and experienced Behavioral and Soft Skills Trainer with strong communication abilities and a flair for developing engaging content across audio and video formats. The ideal candidate will bring a proven track record in training delivery and learning content creation, with a deep understanding of adult learning principles and digital learning trends. Key Responsibilities: Design and deliver impactful behavioral and soft skills training programs (e.g., communication, team building, leadership, time management, emotional intelligence). Develop audio-visual learning content for e-learning platforms, internal LMS, or external deployment. Customize training modules for different audience groups freshers, mid-level professionals, and leadership. Conduct training needs analysis and design learning journeys based on business goals. Facilitate virtual and in-person sessions using interactive techniques. Collaborate with internal teams to align content with organizational culture and competency frameworks. Continuously evaluate training effectiveness and recommend improvements. Required Skills & Competencies: Exceptional verbal and written communication skills. Expertise in instructional design and content development (preferably with tools like Articulate, Vyond, Camtasia, Adobe Premiere Pro, etc.). Proven experience in delivering training both online and offline. Strong understanding of adult learning principles and modern learning methods. Ability to engage and inspire diverse learner groups. Comfortable with audio/video production, scripting, and storytelling. Certification in soft skills or behavioral training (preferred but not mandatory). Qualifications: Graduate/Postgraduate in any discipline. Certifications in Learning & Development / Soft Skills Training preferred. Minimum 8 years of relevant experience in training and content creation. Why Join Us? O pportunity to work with a learning-centric, forward-thinking organization. Platform to innovate and influence learning culture using creative content. Supportive work environment that values collaboration, learning, and performance.

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For over 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.. Working with people in over 200 countries and territories, we are on the ground in the more than 100 countries.. We connect. We inspire.. Role Purpose. Are you eager to learn and deliver exceptional customer service and operational activities for IELTS Online exams? Join us as a trainee and master the techniques of service delivery and customer service. You'll interact with test takers to address their queries and manage operational tasks using various tools and applications, ensuring exams are conducted efficiently and effectively.. This role will help you develop the skills needed to become an Operations/Customer Services executive in the IELTS online process. Upon successful completion of the 12-month training period, you can apply for a Fixed-term Executive role in the process.. Main Accountabilities. We are looking for a dedicated individual to be the first point of contact for IELTS online exams, handling customer enquiries and transactions. You will guide potential candidates through the registration process, explain the features of IELTS online exams, and manage refunds, transfers, and cancellations. Providing customers with information and resolving their queries effectively is key. You will create accounts and cases on Salesforce, update necessary data sheets, and maintain British Council quality standards in each interaction. Handling and managing candidate and customer complaints by providing appropriate solutions and alternatives within time limits and following up to ensure resolution is essential.. In operations, you will manage the three key steps of the customer journey: pre-test, test day management, and post-test activities as defined in process maps. You will ensure timely reports related to the customer journey are maintained and reconciled regularly. Managing various operational processes, such as examiner planning, test day support, candidate reconciliation, and timely declaration of results, is crucial.. You will read, understand, and comply with information security policies, raising incidents or blowing the whistle on any noncompliance with information security or IELTS-related policies. Ensuring compliance with organizational policies like the code of conduct and IT policy is mandatory.. You should be able to manage tasks for multiple processes simultaneously, adapt quickly to different IT systems, and be proficient with Microsoft Office, especially Excel and Outlook. Good interpersonal and communication skills are necessary. Versatility is valued, as we appreciate the willingness to help beyond the job description. We seek a motivated self-starter eager to learn and develop as the role expands.. Qualification And Experience. 0-1 years of work experience.. 1 year of experience in a voice process. Graduation or equivalent (Minimum 50%). Important Information. Pay Band: 3/I. Country/Location: Noida, India. Department: Exams. Contract Type: Fixed term contract (1 year). Closing Date: 16th June 2025. Condition Of Employment. This position is open only to freshers or candidates with 0–1 year of experience. It is a PB3 level role with a fixed compensation of INR 2.73 LPA. Kindly note that the salary is non-negotiable.. Work Schedule: This is a 24/7 on-site role with rotating shifts, including night shifts. The position offers two days off per week, which may not always fall on weekends. Flexibility and adaptability to a continuous shift-based environment are essential.. Locally Recruited. Applications are welcomed from candidates in Noida, Uttar Pradesh with a natural right to work. However, please note candidates must have a natural right to work in the country, on a permanent basis, as immigration clearance and/or on-going visa support is not provided by the British Council for this role. Relocation support is also not provided.. A connected and trusted UK in a more connected and trusted world.. Equality , Diversity, and Inclusion (EDI) Statement. The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.. The British Council is committed to safeguarding children, young people and adults who we work with.. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.. If you have any problems with your application please email askhr@britishcouncil.org. Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.. Show more Show less

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For over 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.. Working with people in over 200 countries and territories, we are on the ground in the more than 100 countries.. We connect. We inspire.. Role Purpose. To learn and deliver optimum customer service and operational activities for IELTS Online exams using various tools and applications. As a trainee the person is responsible to learn the techniques of service delivery / customer Services and apply the learning by delivering transactions. The transactions include interaction with test takers/candidates to address their queries along with managing operational tasks using applications / information to ensure all exams are conducted on time with efficiency and effectiveness.. This role is expected to develop capabilities to act as the Operations/ Customer Services executive in IELTS online process. On Successful completion of the 12 months training period, the management trainee can apply for Fixed term Executive role in the process.. Main Accountabilities. This role involves being the first point of contact for customer-related inquiries and transactions for IELTS online exams. You will guide potential candidates through the registration process, explain the features of the IELTS online exam, and handle refunds, transfers, and cancellations. Your goal will be to provide customers with information and resolve their queries effectively.. You will be responsible for creating accounts and cases on Salesforce, updating necessary data sheets, and maintaining the British Council's quality standards in every customer interaction. Managing candidate and customer complaints by providing appropriate solutions within the time limits and following up to ensure resolution is also part of your role.. In operations, you will manage the three key steps of the customer journey: pre-test, test day management, and post-test activities, as defined in process maps. You will ensure timely reports related to the customer journey are maintained and reconciled regularly. Effective management of various operational processes, such as examiner planning, test day support, candidate reconciliation on test day, and timely declaration of results, is crucial.. You must read, understand, and comply with information security policies, and raise incidents or report noncompliance when observed. Adherence to organizational policies, such as the code of conduct and IT policy, is essential. You should be able to manage tasks for multiple processes simultaneously and adapt quickly to different IT systems. Proficiency in Microsoft Office, especially Excel and Outlook, is required.. Good interpersonal and communication skills are necessary, along with versatility and a willingness to help others, even if it falls outside your job description. We seek a motivated, self-starting individual eager to learn and develop as the role expands. Operations and Customer Services operate in multiple shifts and 24/7 operations, with any two days off in a calendar week, which may not necessarily be on weekends.. Placement for this role is based on a comprehensive certification process and clearance of background checks. The role demands cross-working between various customer services and operational processes for effective delivery.. Qualification And Experience. 0-1 years of work experience.. Meet English language proficiency at a minimum level of IELTS band 7 or equivalent internationally recognised qualification (BCMS/Vendor will arrange for language proficiency and certification test)communication skills will also be judged in the voice and accent assessment round.. Typing Speed minimum 35 WPM.. Basic MS Excel knowledge of using formulas (vlookup, hlookup, conditional formatting and pivot table)Excel workbook to be shared separately.. Important Information. Pay Band: 3/J. Country/Location: Noida, Uttar Pradesh. Department: Exams. Contract Type: Fixed term contract (1 year). Closing Date: 15 June 2025, Sunday. Condition Of Employment. This position is open only to freshers or candidates with 0–1 year of experience. It is a PB3 level role with a fixed compensation of INR 2.73 LPA. Kindly note that the salary is non-negotiable.. Work Schedule: This is a 24/7 on-site role with rotating shifts, including night shifts. The position offers two days off per week, which may not always fall on weekends. Flexibility and adaptability to a continuous shift-based environment are essential. Locally Recruited. Applications are welcomed from candidates in Noida, Uttar Pradesh with a natural right to work. However, please note candidates must have a natural right to work in the country, on a permanent basis, as immigration clearance and/or on-going visa support is not provided by the British Council for this role. Relocation support is also not provided.. A connected and trusted UK in a more connected and trusted world.. Equality , Diversity, and Inclusion (EDI) Statement. The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.. The British Council is committed to safeguarding children, young people and adults who we work with.. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.. If you have any problems with your application please email askhr@britishcouncil.org. Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.. Show more Show less

Responsibilities: * Conduct English language training sessions * Collaborate with clients on behavioral skills development * Deliver effective soft skills workshops * Design & deliver behavioral training programs Further queries: Call @7418140598.

Position Summary We are seeking an experienced and visionary Academy Lead to spearhead the development and execution of our internal Academy, positioning it as a world-class learning institution. This individual will be responsible for designing and delivering innovative, scalable learning programs that build capabilities across the organization, with a strong emphasis on sales, category expertise, and leadership development. Working closely with the Head of Training and the Head of Sales and Category, the Academy Lead will bridge strategic learning needs with practical implementation to drive performance, engagement, and growth. Key Responsibilities 1. Academy Strategy & Development Develop and execute a comprehensive learning and development strategy aligned with business objectives. Establish the Academy’s vision, goals, curriculum framework, and key performance indicators (KPIs). Identify current and future capability gaps across teams and address them through targeted learning initiatives. 2. Program Design & Delivery Design and implement high-impact training programs, with a focus on sales excellence, category management, product knowledge, leadership, and professional development. Collaborate with internal subject matter experts and external partners to curate and develop learning content. Leverage various learning methods (e.g., workshops, e-learning, blended learning, coaching, peer-to-peer learning) to ensure engagement and effectiveness. 3. Stakeholder Engagement & Alignment Work cross-functionally to understand team-specific needs and customize training solutions accordingly. Act as a strategic partner to Sales and Category leadership, ensuring learning initiatives support performance goals. Provide regular updates and insights to the Head of Training and Head of Sales and Category. 4. Measurement & Continuous Improvement Establish robust evaluation methods to measure training impact and ROI. Use data and feedback to continuously refine programs and enhance learner experience. Stay up to date with learning and development trends, tools, and technologies.

We are looking for a Senior Associate who can plan & drive learning campaigns, learning initiatives & training programs. Analyze training reports & evaluation. Ensure Stakeholder & Vendor management is well taken care of. Is proficient in MS-Excel to maintain training database, forecast, expenses & create relevant reports/presentations to be presented to Leadership/Executive Management team. Responsibilities: 1.Vendor Management & Database maintenance Fetch & manage external training partners for departmental training requests Source relevant industry expert trainers as per the departmental objectives & expectations. Drive the process end to end till execution of the training, evaluation & certification Work on Certification sponsorship for employees. Manage the internal process and maintain database of all certified/ongoing/forecast certifications. Maintain the forecast & expense of external training/certification and other related amounts. Analyze and present a report quarterly department wise. 2. Create & drive Internal Surveys Create internal surveys on the campaigns, clubs & initiatives being driven quarterly and generate reports. Create Assessments/forms as per need for external training/certification requests Send poll/ survey for gathering open decision forum results 3. Manage E-learning Portals: Ensure certification/course assigning to nominees on portals such as EC-Council, Immersive labs, IBM labs, Linkedin learning etc. Ensure completion with defined timelines and share weekly/monthly reports with Managers Creating learning pathways on Digital learning portals & maintaining reports 4. Training Delivery: Prepare content and deliver 3 training programs a month. 2 online & 1 classroom. 5. Other Projects: Projects related to L&D related to Intranet, Zoho, Power Automation, Dashboards 6. Change Management: Creative & proactive approach towards learning solutions and report management Being proficient with the latest technologies to maintain accurate training dashboards & analysis Essential Skills Proactive, Analytical approach, Self-motivated and driven to succeed, no spoon-feeding approach, Result Oriented, Excellent Communication Skills, Have a learning attitude. Expert in MS-Excel. Demonstrated ability to work independently and within a team. Education Requirements & Experience Education: Any Graduate + L&D Certifications/Diploma/PG required 4-5 years of relevant experience Excellent written and verbal communication Ability to manage multiple tasks while remaining proactive and flexible in style Ability to work collaboratively and develop strong partnerships with stakeholders Ability to deal effectively with all levels of staff and management Excellent MS Office skills

Job Title : Customer Experience Trainer Company Overview : IGT Solutions is a global leader in providing end-to-end outsourcing solutions for the travel, transportation, and hospitality industries. We specialize in delivering world-class customer service and operational excellence. With a presence across multiple countries, we are committed to enhancing the customer experience through cutting-edge technology, highly skilled professionals, and data-driven insights. At IGT, we prioritize innovation, collaboration, and continuous growth, ensuring that our clients receive top-notch services that drive business success. Job Responsibilities : Provide feedback and coaching on presentation skills to enhance overall performance. Serve as the liaison between quality and operations from a training and development perspective. Demonstrate a strong aptitude for delivering exceptional customer experience. Utilize strong analytical skills and attention to detail to monitor performance metrics. Familiarity with call monitoring, TNI (Training Needs Identification), and implementation of improvements. Work closely with new hires to enhance their communication skills and ensure consistent performance. Lead refresher training sessions based on TNI findings and conduct calibration sessions. Develop and execute strategies to improve CSAT metrics through engaging contests and refresher initiatives. Regularly monitor calls and agent performance to ensure quality standards are met. Conduct assessments to identify areas of improvement and implement action plans accordingly. Perform training needs analysis, prepare action plans, and report on progress and improvements. Requirements : Bachelor's Degree (Any Field). Excellent verbal and written communication skills. Ability to work in a 24/7 environment (6-day work week). How to Apply : Interested candidates can send their resumes to: sonam.singh1@igtsolutions.com Contact : 9953150816 Equal Opportunity Employer : IGT Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status

Background/ Context : We are looking for an experienced L&D and Training Delivery Manager to lead and manage learning initiatives for front to mid management (associates, managers, and up to DGM) across Airport Corporate HO and assets. The ideal candidate will have expertise in behavioral skills training & management, data analytics and reporting, stakeholder and vendor management , ensuring seamless execution of training programs across multiple locations. Candidate Profile: Education: Any Graduate. Experience: Over-all minimum 3+ years of experience with minimum 2+ years into training delivery & management domain and handling mid-management training on soft/behavioral skills . Functional Skills: Training Management: Familiar with Planning, scheduling, and executing training, TNI/TNA, and Reporting within defined timelines and budgets. Training Delivery: Proven ability to deliver effective soft/behavioral skills training up to mid-management. Analytical Skills: Ability to analyze functional data, track progress, and create actionable insights. Tech Savvy: Proficient in digital tools, LMS platforms, virtual training tools, and data analytics and reporting (Excel, PowerPoint) with ability to quickly learn, master new software tools & features. Soft Skills: Strong communication, facilitation, and stakeholder management abilities. Flexibility: Willingness to travel as required. Desired Attributes : Interpersonal Skills, Industry Knowledge, Adaptability, Innovative Thinking, Stakeholder Management, Attention to Detail, Resilience: and Continuous Learning. Key Responsibility Areas: Training: Assessing Training Needs, Planning, Scheduling, Timely Execution, Training Delivery & Management. Design and delivery of Behavioral / Managerial Development programs Stakeholder & Vendor Management: Collaborate with function heads, senior managers, and business leaders to align training needs with organizational goals. Handle vendor coordination for outsourced training programs (soft, technical and functional). Track and manage training budgets/costs. Training Data, Analytics & Reporting: Maintain and analyze training data using Advanced Excel/Google Sheets to track effectiveness and necessary indicators. Develop insightful reports, dashboards, and presentations (PPTs) for le adership review. Provide data-driven recommendations to improve training outcomes.

Job Summary: We are looking for a proactive and knowledgeable L&D Executive to join our team in Pune. The ideal candidate will be responsible for identifying training needs across engineering and supporting functions, designing and delivering effective learning interventions, and fostering a culture of continuous development. Prior experience in real estate training is essential. Role & responsibilities: Training Need Analysis: Identify skill gaps through interactions with department heads, performance reviews, and site visits for both engineering and support teams. Program Development & Delivery: Design, plan, and implement targeted training programs including technical, soft skills, compliance, and behavioral modules. Vendor Management: Collaborate with external trainers, institutes, and subject matter experts for specialized sessions. In-house Sessions: Conduct in-house workshops, toolbox talks, soft skills training, and on-site technical upskilling sessions. Real Estate-Specific Learning: Develop and conduct training content specific to the real estate industry such as construction practices, project management tools, safety protocols, and regulatory updates. Training Calendar: Create and manage an annual/monthly training calendar ensuring alignment with business goals. Feedback & Evaluation: Measure training effectiveness through assessments, feedback forms, and on-the-job performance improvement. Documentation & Reporting: Maintain training records, attendance, feedback, and prepare periodic reports for management. Key Requirements: Graduate/Postgraduate in Human Resources, Business Administration, or related field. L&D certifications preferred. 3-5 years of L&D experience , with a minimum of 2 years in the real estate or construction industry . Strong understanding of learning strategies applicable to civil engineering, MEP, architecture, and site support functions. Excellent communication, presentation, and coordination skills. Ability to manage multiple training programs simultaneously and work closely with project/site teams. Proficient in MS Office, LMS platforms, and e-learning tools. Preferred Skills: Knowledge of construction management tools and software Experience in employee engagement initiatives and leadership development. Experience in leadership development programs and team-building initiatives. Certification in Training and Development (e.g., CPLP, TDMI) is advantageous. Location - Pimple Saudagar(PCMC) Interested Candidates May apply to - careers@mangalamlandmark.com

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide For over 90 years we have shaped brighter futures through education, arts, culture, language, and creativity, Working with people in over 200 countries and territories, we are on the ground in the more than 100 countries, We connect We inspire, Role Purpose Are you eager to learn and deliver exceptional customer service and operational activities for IELTS Online examsJoin us as a trainee and master the techniques of service delivery and customer service You'll interact with test takers to address their queries and manage operational tasks using various tools and applications, ensuring exams are conducted efficiently and effectively, This role will help you develop the skills needed to become an Operations/Customer Services executive in the IELTS online process Upon successful completion of the 12-month training period, you can apply for a Fixed-term Executive role in the process, Main Accountabilities We are looking for a dedicated individual to be the first point of contact for IELTS online exams, handling customer enquiries and transactions You will guide potential candidates through the registration process, explain the features of IELTS online exams, and manage refunds, transfers, and cancellations Providing customers with information and resolving their queries effectively is key You will create accounts and cases on Salesforce, update necessary data sheets, and maintain British Council quality standards in each interaction Handling and managing candidate and customer complaints by providing appropriate solutions and alternatives within time limits and following up to ensure resolution is essential, In operations, you will manage the three key steps of the customer journey: pre-test, test day management, and post-test activities as defined in process maps You will ensure timely reports related to the customer journey are maintained and reconciled regularly Managing various operational processes, such as examiner planning, test day support, candidate reconciliation, and timely declaration of results, is crucial, You will read, understand, and comply with information security policies, raising incidents or blowing the whistle on any noncompliance with information security or IELTS-related policies Ensuring compliance with organizational policies like the code of conduct and IT policy is mandatory, You should be able to manage tasks for multiple processes simultaneously, adapt quickly to different IT systems, and be proficient with Microsoft Office, especially Excel and Outlook Good interpersonal and communication skills are necessary Versatility is valued, as we appreciate the willingness to help beyond the job description We seek a motivated self-starter eager to learn and develop as the role expands, Qualification And Experience 0-1 years of work experience, 1 year of experience in a voice process Graduation or equivalent (Minimum 50%) Important Information Pay Band: 3/I Country/Location: Noida, India Department: Exams Contract Type: Fixed term contract (1 year) Closing Date: 16th June 2025 Condition Of Employment This position is open only to freshers or candidates with 01 year of experience It is a PB3 level role with a fixed compensation of INR 2 73 LPA Kindly note that the salary is non-negotiable, Work Schedule: This is a 24/7 on-site role with rotating shifts, including night shifts The position offers two days off per week, which may not always fall on weekends Flexibility and adaptability to a continuous shift-based environment are essential, Locally Recruited Applications are welcomed from candidates in Noida, Uttar Pradesh with a natural right to work However, please note candidates must have a natural right to work in the country, on a permanent basis, as immigration clearance and/or on-going visa support is not provided by the British Council for this role Relocation support is also not provided, A connected and trusted UK in a more connected and trusted world, Equality , Diversity, and Inclusion (EDI) Statement The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do We support all staff to make sure their behaviour is consistent with this commitment We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities, The British Council is committed to safeguarding children, young people and adults who we work with, We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989, Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Councils Safeguarding policies for Adults and Children, If you have any problems with your application please email askhr@britishcouncil org Please note: Applications to this role can only be considered when made through the Apply section of our careers website Our ?ASK HRemail is only to be used in case of a technical issue encountered when applying through the careers website Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted,

We are looking for our future leaders! The Corporate Leadership Training Program is designed for graduates with potential to become an integral member of our leadership team. It is individually customized to provide them the additional development needed to progress rapidly within our company. Program Overview The 15 months program will be customized to your own development needs, previous work experience and career objectives. What we offer: I ndividually customized personal learning plan Intensive training in agreed area of specialization Exposure in various departments by rotations Team leading tasks and management project assignments Sharing, advice, and feedback from your Coaches and Mentor Opportunity to participate in variety of Leadership programs Participation in hotel's Hyatt Thrive Corporate Responsibility programs and initiatives Qualifications Education: Bachelors degree in hospitality major or related field Language Skills: A good working knowledge of English Language. Experience: Relevant internship and work experience in hotel operations is an advantage.

About The Role Key Responsibilities: Develop Training Programs: Design and implement training programs tailored to the needs of the organization. This includes both in-house and outsourced training. Manage Training Schedules: Create and maintain training schedules for all departments, ensuring timely and effective delivery of training sessions. Evaluate Trainers: Evaluate trainers. Provide feedback and support to ensure high-quality training delivery. Assess Training Needs: Conduct training needs assessments to identify skill gaps and areas for improvement. Collaborate with department heads to determine training requirements. Track Training Outcomes: Monitor and report on the effectiveness of training programs. Maintain training records and track employee progress. Continuous Improvement: Stay updated on the latest training methods and technologies. Attend seminars and workshops to enhance training programs. Qualifications: Education: Bachelor's degree Experience: Proven experience as a Training Coordinator or similar role. Experience in managing trainers and training programs. Skills: Excellent organizational and communication skills. Ability to assess training needs and develop effective training programs. Proficiency in using training software and tools. Attributes: Strong leadership and interpersonal skills. Ability to work collaboratively with different departments and stakeholders.

Job Description: About the Role: We are seeking a skilled and dynamic Trainer to join our team. The ideal candidate will possess excellent communication and decision-making skills and proficiency in Excel. This role requires managing partner training teams, creating content, and acting as the single point of contact (POC) for a specific domain. A key component of this position involves leading change management initiatives to ensure successful training program implementation. Key Responsibilities: Training Management: Manage and coordinate partner training teams to deliver effective training programs. Design and develop comprehensive training materials and resources tailored to the specific needs of the domain. Serve as the single point of contact (POC) for the specific domain, addressing all training-related queries and concerns. Decision Making: Evaluate training needs and make informed decisions to enhance training effectiveness. Implement solutions to address any training-related challenges or obstacles. Change Management: Lead change management initiatives to ensure smooth adoption of new training programs and processes. Monitor and assess the impact of training changes, making adjustments as necessary. Qualifications and Skills: Education: Bachelors degree in Education, Human Resources, Business, or a related field. Experience: Previous experience in a training role or similar capacity. Skills: Excellent communication skills, both written and verbal. (English and Hindi) Strong proficiency in Microsoft Excel. LMS and other relevant software. Proven decision-making abilities and problem-solving skills. Demonstrated ability to create engaging and effective training content. Experience in managing training teams and coordinating training programs. Familiarity with change management principles and practices. Personal Attributes: Strong organizational and time-management skills. Ability to work independently and collaboratively within a team. Detail-oriented with a commitment to quality and continuous improvement. Adaptable and able to thrive in a fast-paced, changing environment.

Role & responsibilities Job descriptionOpenings for Multiple L&D Roles in Gallagher! We are looking for candidates with a minimum of 4+ years of experience in L&D to join our dynamic team at Gallagher Center of Excellence.1. Process Trainer: 4-6 years of experience2. Behavioral Trainer: 4 years of experience3. Induction Trainer: 4-6 Years of experience Process Trainer & Evolve Trainer Planning for upcoming batches. Responsible for the Team performance. Responsible for quality of the Training, imparted Mentoring and Grooming New Trainers, Team Members and GTT Trainers. Design and maintain various training manuals and workbooks, with particular emphasis on keeping content up to date, through liaison with the supervisor Taking approval for Training Materials from process Heads through GTT members on a semiannual basis. Compile and submit monthly report on training activities and needs on a timely and concise manner Assist in the delivery of formal induction,Pre-process/language training for new hires. Working on Training Reports Weekly, Monthly, Semi Annual and Annual. Manage Domain and Custom Examinations and publish periodic reports. Initiative to improve the Training process. Handling client visits and presentations. Lead Specialist - Experience in behavioral, process training & Induction Training Assist in the delivery of formal induction, Pre-process, Business Overview, Advance Domain and Process Trainings for new hires Working on Training Reports Weekly, Monthly, Semi Annual and Annual • Manage Domain and Custom Examinations and publish periodic reports Planning and conducting Periodic Refresher Trainings for a) Domain Refresher Training (Certifications) b) Domain & Custom Certification Policy Refresher Training Initiative to improve the Training process Handling client visits and presentations Skills and Competencies Excellent written and verbal communication skills Strong people interaction skills Should show sufficient flexibility and maturity to handle pressure situations Should be able to work in a cross-cultural environment Should be an excellent team player Should be flexible for Travelling across locations for Training Purpose (whenever it is required) Should have excellent people management skills Should demonstrate good planning and analytical skill Preferred candidate profile Min Experience of 4+ years induction or Behavioral training. Graduation mandatory Excellent communication skills. For more details kindly connect on Vibha_dsouza@ajg.com & Jisha_Shaji@ajg.com

Role Responsibilities Design and deliver engaging soft skills training programs tailored to the needs of diverse audiences. Conduct both individual and group training sessions on topics such as communication, teamwork, and conflict resolution. Utilize various training techniques, including role-playing, simulations, and games, to enhance the learning experience. Assess trainee needs through surveys and feedback to continuously improve training materials and methods. Organize and facilitate workshops, webinars, and other learning events, both online and offline. Collaborate with management to identify training gaps and provide solutions. Support trainees in setting personal development goals and track their progress. Maintain up-to-date knowledge of industry trends and emerging soft skills best practices. Create and distribute training materials, including manuals, presentations, and online resources. Conduct evaluations and assessments to measure training effectiveness and implement improvements. Provide one-on-one coaching and mentoring sessions for personal development. Contribute to a positive, collaborative team environment through feedback and support. Qualifications Bachelor's degree , Business Administration, Psychology, or a related field. Proven experience in conducting soft skills training or similar educational roles. Exceptional verbal and written communication skills. Strong presentation abilities, comfortable speaking to groups of diverse sizes. Experience with virtual training software and platforms. Ability to adapt training techniques to suit various learning styles. High level of empathy and understanding to manage participant needs effectively. Strong organizational skills for planning and executing training schedules. Creative and innovative approach to teaching and engagement. Experience with coaching or mentoring individuals towards skill enhancement. Kindly share your resume with ramachandrans@pinnacleinfotech.com

Role & responsibilities Develop and deliver interactive training sessions on soft skills, professional etiquette, and effective communication tailored for Front Office Executives (FOE) and Building Central Managers (BCM). Conduct training workshops for Housekeeping staff on appropriate work gestures, body language, and professional conduct. Assess training needs by collaborating with department heads and identifying gaps in behavior and communication. Use role plays, simulations, presentations, and other adult learning techniques to engage trainees and reinforce learning. Monitor and evaluate the effectiveness of training programs through feedback, observations, and assessments. Provide one-on-one coaching and mentoring when required to reinforce training objectives. Maintain up-to-date training materials and customize content based on feedback and organizational changes. Encourage a culture of professionalism, courtesy, and respect across all trainee groups. Report training outcomes and progress to management with recommendations for further development.

Opening in Psychiatry & De-Addiction center at Punjab Position: Consultant Qual MD or DNB or DPM Location : near Sangrur Ludhiana Tarn Taran Ferozepur Fatehgarh Sahib Malerkotla Dasuya Kapurthala Lehragaga Salary: Negotiable Call 7347489001

A soft skills trainer focuses on developing employees' interpersonal, communication, and other non-technical skills to enhance their performance and overall workplace effectiveness

Sunrise Sports And Fitness is looking for Boot Camp Trainer to join our dynamic team and embark on a rewarding career journey Identifying training needs: Assessment of employee skills and knowledge gaps to determine the type of training required Designing training programs: Creating customized training programs that meet the specific needs of the organization and its employees Delivering training sessions: Leading classroom-based or online training sessions, using a variety of teaching methods to engage participants and enhance learning Evaluating training effectiveness: Monitoring and evaluating the impact of training programs on employee performance and business outcomes Keeping up to date with industry developments: Staying informed of new trends and developments in the training field to ensure the organization's training programs remain relevant and effective

Special educator cum coordinator with good communication skill for an inclusive school. Experience in handling kids with special needs, preparing IEP and TLMs and team & parent support. Classroom Behaviour management and support.

MOTM Technologies is a growth consulting and outsourced sales organization working with over 150 engineering and manufacturing industries. Our mission is to provide scalable, efficient, and tech-driven sales and marketing solutions tailored to technical industries across India and international markets. Role Overview We are seeking an experienced and dynamic Assistant Training Manager to lead the training and development initiatives for our growing team of engineers and sales professionals. This role is pivotal in enhancing our team's capabilities in sales, negotiation, communication, presentation, and process adherence while also guiding them in technical understanding to better represent our clients. Key Responsibilities Training Strategy & Execution : Develop and implement structured training programs for onboarding, skill enhancement, and continuous learning. Design modules for sales training , negotiation skills , process orientation , and client communication . Conduct technical training sessions based on product portfolios of engineering clients. Sales & Process Enablement : Train team members on understanding customer pain points and building persuasive value propositions. Improve adherence to internal processes such as CRM usage, MIS reporting, and pitch documentation. Soft Skills Development : Enhance communication , email etiquette , and client presentation skills. Conduct mock pitches, presentations, and one-on-one coaching to build confidence. Team Guidance & Mentorship : Regularly evaluate the performance of individuals and teams through assessments and provide constructive feedback. Guide team members technically to understand different product applications and customer needs. Collaboration : Work closely with account managers, marketing, and HR to align training objectives with company goals. Evaluate training effectiveness and modify content based on feedback and performance. Required Skills & Qualifications 5–10 years of relevant experience in sales training , technical training , or L&D , preferably in industrial or engineering services. Strong background in B2B/Industrial sales , client negotiations, and sales funnel processes. Excellent interpersonal skills and ability to coach junior and mid-level professionals. Prior experience in developing and delivering training modules, preferably in both online and offline formats. Excellent communication and presentation skills. Exposure to CRM systems, sales tools, and performance tracking.

Candidate should have team handling experience in Soft Skills training in a BPO / KPO. Qualification - Graduate Shift - Rotational shifts Immediate Joiners OR Max 1 month notice period candidates can apply Required Candidate profile Call HR Manager Reejo @ 9886360719 for more details.

Narayan health is looking for Associate Consultant - Infection Disease to join our dynamic team and embark on a rewarding career journey Diagnose and treat infectious diseases with a focus on evidence-based medicine. Provide pre-travel consultations and post-travel medical evaluations. Collaborate with public health initiatives for infection prevention and control. Participate in clinical research and training programs for medical staff.