Department: Customer Service Reports To: Customer Service Manager Job Summary: We are looking for a friendly, detail-oriented, and professional Customer Support Representative to join our car rental team. You will be the first point of contact for customers, responsible for providing excellent service, handling reservations, resolving issues, and ensuring a smooth rental experience from start to finish. Key Responsibilities: Greet customers in person, by phone, or online and assist with reservations, returns, and inquiries Process rentals, payments, and documentation accurately using our rental system Resolve customer issues, complaints, or disputes promptly and professionally Coordinate with fleet and operations teams to manage vehicle availability Maintain updated knowledge of rental policies, pricing, and promotions Ensure customer satisfaction and contribute to a positive service environment
Sales: Handle enquiries, give quotes, follow up, maintain client relations, Goal: more bookings & revenue. Customer Support: Assist bookings, monitor trips, update customers, handle post-trip queries, log interactions.
Sales Key Responsibilities Handle enquiries and generate leads Provide quotations and package details Follow up and convert leads into bookings Coordinate confirmed bookings with operations team Build relationships with repeat/corporate clients Report daily/weekly sales and updates in CRM Goal: Bring in more bookings and revenue. Customer Support – Key Responsibilities Assist customers with bookings, changes, or cancellations Monitor live trips and handle any trip-related issues Solve customer complaints politely and quickly Provide updates on driver status or delays proactively Assist with post-trip queries like invoices or feedback Record all interactions and escalate unresolved issues Goal: Ensure smooth trips and high customer satisfaction. Role & responsibilities