Job Title: Customer Support Executive Location: Nanakarmguda, Hyderabad Job Type: Full-time Shifts: Rotational (including rotational week-offs) About the Role: Bee Assist Services is looking for a highly motivated and enthusiastic Customer Support Executive to join our healthcare support team. The role involves assisting patients by booking appointments, guiding them through healthcare processes, and resolving queries via multiple communication channels. Key Responsibilities: Address and resolve patient queries through phone, email, and chat support. Schedule appointments based on patient convenience and doctor availability. Provide clear and accurate information related to appointments and medical procedures. Guide patients on the next steps after booking or rescheduling. Document patient feedback and escalate relevant insights to management. Maintain a courteous and positive approach in a high-paced environment. Ensure timely responses and uphold high levels of patient satisfaction. Candidate Requirements: Proficiency in English, Telugu, and Hindi is essential. Strong verbal communication and interpersonal skills. Positive attitude with a team-oriented mindset. Ability to work with passion Open to working in rotational shifts and weekly offs. Receptive to feedback with a willingness to learn and grow. Educational Qualification: Minimum Intermediate. Experience: Prior experience in healthcare or customer service is preferred.