Assistant Manager - Provisioning & Configuration Tata Communications

10.0 - 14.0 years

0 Lacs

chennai, tamil nadu

On-site

The operational role at Tata Communications requires the candidate to have over 10 years of experience in Service Delivery. The responsibilities include coordinating with customers, suppliers, and stakeholders, handling MIS reports, managing site operations, and overseeing radio base station activities such as cell site deployment. The candidate should also be familiar with the Beacon process, cell site validation, and Field engineer scheduling. Proactive skills are essential for managing various situations and supervising team members while ensuring KPI management like SLAs. The role involves preparing Local work instructions, suggesting improvement ideas, providing periodic updates to customers, monitoring project progress, managing international customers, and handling conflict situations effectively. Moreover, the ideal candidate should possess innovative skills, demonstrate strong verbal and written communication skills, excel as a team player, and prioritize customer experience and satisfaction. Knowledge of tools such as Pega, ORMT, Remedy, and SID is required. Desired skill sets include hands-on experience with Auto CAD, GIS, routing, switching, and IP knowledge. Network/Voice certifications are preferred, along with expertise in networking concepts, switch configuration, ports, access ports, trunk ports, port security, and spanning tree protocols.,

Posted 2 days ago

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.