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Service Quality Strategist Ather Energy

5.0 - 7.0 years

0 Lacs

bengaluru, karnataka, india

On-site

You'll be our Service Quality Strategist You'll be based at IBC Knowledge Park, Bengaluru You'll be aligned with Lead of Service Quality & Planning You'll be joining our Service Quality & Planningteam What you'll do at Ather Ensure retail partners achieve maximum first-time-right resolutions. Analyze service-quality deficiencies, build a TNI database, and drive closure with the training team. Equip each retail partner with the correct knowledge, tools, and ensure nationwide calibration consistency. Lead productivity, SOP-adherence and Tech Tuesday service-quality initiatives. Drive projects to reduce NPS detractors and minimize warranty escalations, revisits, and RSAs. Own continuous-improve...

Posted 1 month ago

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