Batch Support Operator

Hi,

Batch Support

Below is the job description:

What does a successful Batch Support Operator

• The Batch Support Operator is responsible for understanding both the technical and business impact of operations while ensuring that the shift understands it as well.
• Responsible for managing the shift from allocation of duties, coordination among staff (with application or development teams), prioritization of tasks, and mentoring in ensuring an efficient shift.

What will you do:

The Operator is responsible to fully support batch processing for Fiserv Clients and will ensure measures are in place to prevent impacts to availability and ensure timely recovery and communication of impacts to Fiserv's Clients and internal Stakeholders. This includes:

• Operator is responsible for:

- Taking corrective actions to recover failed jobs and ensuring batch processing is executed on time.

- Monitoring batch processes and addressing issues to meet SLAs. Escalating appropriately based on documented processes.

- Documenting all issues following standard ITIL Incident and Problem management processes.

- Preforming UAT for new or upgraded operational monitoring tools and batch related user interfaces.

- Defining and updating all team documentation including the daily shift handover and job schedules as needed.

• Completing required administrative and educational tasks including completing regular time tracking, required surveys, and training sessions.
• Serve as technical focal point for Senior Management communication.
• Provide support and representation during management meetings, implementation, and problem recovery calls.
• Provides comprehensive executive summaries and business impacts to management
• Manages all major business and application implementation activities with Minimal/no impact to Service Levels
• Provides technical analysis and review in support of Operational efficiencies and enhancements. Facilitates and develop new processes and content for departmental use
• Performs root cause and/or trend analysis for problem management and defining preventive actions.

What will you need to know:

• 2 to 4 years of relevant experience in batch processing and monitoring.
• Awareness of critical jobs, issues and situations including attendance (participate or drive) on Incident/Problem Bridge Calls, and the capability to assess escalation requirements are a must.
• Also responsible for making sure all management instructions are adhered to and complied with 100%.
• In addition to aligning the team goals, Operator will successfully support batch processing for Fiserv Clients.

We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protector veteran.

Explore the possibilities of a career with Fiserv and Find your Forward with us!