FTE Helpdesk Associate Iron Systems, Inc

0.0 - 3.0 years

0 Lacs

noida, uttar pradesh

On-site

As a First Level Support Engineer at Iron Systems, you will play a crucial role in providing assistance to Full-time Time Engineers (FTEs) globally. Your responsibilities will include: - Providing first level contact and resolving issues for FTEs - Handling escalations, Service Review, and SLA Management - Supporting FTEs on various HR-related topics such as Salary, compensation, Joining, leaves, etc. - Maintaining FTE files and records in electronic and paper form - Handling FTE grievances formally and informally, escalating unresolved queries to the project Manager - Tracking, routing, and redirecting problems to the correct resources - Updating FTE issue data, producing reports for the Ma...

Posted 1 month ago

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FTE Helpdesk Associate Iron Systems, Inc

0.0 - 3.0 years

0 Lacs

noida, uttar pradesh

On-site

As an entry-level Full-time Time Engineer (FTE) Support Specialist at Iron Systems/ Iron Service Global, you will be responsible for providing first-level contact and resolutions to FTEs at a global level. Your primary duties will include handling escalations, Service Review, and SLA Management. Additionally, you will offer support on various HR-related topics such as Salary, compensation, joining, leaves, etc., ensuring prompt resolution of issues and problems. You will play a crucial role in maintaining FTE files and records both electronically and in paper form. Managing FTE grievances formally and informally, forwarding them to the concerned department, and following up for resolution wi...

Posted 3 months ago

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Helpdesk Coordinator Value Point Systems Pvt Ltd

2.0 - 6.0 years

0 Lacs

karnataka

On-site

As a Support Technician, your primary responsibility will be responding to client support queries in a timely and professional manner. This includes providing support through various channels such as in-person interactions, over the phone, or via remote access. You will be tasked with diagnosing issues related to computer software, peripherals, and hardware, utilizing software diagnostic tools and physically inspecting hardware systems. In this role, you will guide clients through basic problem-solving processes and provide basic computer training when necessary. Additionally, you will be responsible for installing and upgrading hardware and software systems as per the client's requirements....

Posted 4 months ago

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