Field Engineer Reliance Jio Infocomm Limited

0.0 - 3.0 years

0 Lacs

bihar

On-site

As an Apprentice at our company located in Mokameh, your role will involve the following responsibilities: - Handle customer calls and provide resolution in coordination with L2 Engineers. - Monitor Network and Service touch points of given work area in NOC. - Monitor Dashboards and Performance KPIs. - Raise alerts within the team in case of any threshold crossing alerts. - Monitor TT alerts and address basic L1 issues. - Coordinate with Circle for Fibre, Utility, and other issues. - Ensure customer problems are resolved as per the TAT and SLA. - Carry out MIS reporting and analysis for troubleshooting and development of NOC operations. The education requirement for this role is 0 to 2 years of experience, making it suitable for freshers. Some of the skills and competencies that will be beneficial for this role include: - Basic knowledge of microprocessor and Digital communication systems. - Understanding of Radio Communication systems. - Soft skills. - Computer skills. - Knowledge of Instrumentation. Join us in Mokameh and be a part of our team where you can develop your skills and contribute effectively to our operations.,

Posted 1 day ago

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