5.0 - 9.0 years

0 Lacs

karnataka

On-site

About LegalZoom LegalZoom is dedicated to making legal help accessible to all. The company revolutionized the legal industry in 2001 with the introduction of online services and cutting-edge technology. Since then, millions of customers have relied on LegalZoom to officially establish and manage businesses, safeguard brands and intellectual property, and provide for loved ones through wills and trusts. As a pioneer in the industry for over two decades, LegalZoom prioritizes innovation in all its endeavors. The team consists of creative problem solvers who are committed to developing legal and tax products that have a positive impact on society. LegalZoom values diversity, equality, and inclusion, ensuring that every individual's voice is heard and appreciated. Together, the team works towards democratizing the law and making a tangible difference in the lives of millions. Where We Work This hybrid role necessitates working from the Bangalore office for a minimum of 2 days per week, with additional flexibility based on business requirements. Overview LegalZoom is seeking a ServiceDesk analyst to support the internal IT infrastructure, encompassing access management, local and network connectivity, and workstation assistance. The ideal candidate will handle incident tickets related to the Windows infrastructure, VPN, and cloud-based tools. Strong communication skills and a compassionate approach towards assisting LegalZoom employees are essential qualities for this role. Responsibilities - Record, track, and document service desk requests, detailing the troubleshooting process until resolution. - Aid staff with the setup, configuration, and ongoing functionality of desktops, laptops, printers, peripheral devices, and software within specified standards. - Configure, install, and troubleshoot Windows OS and supported applications. - Configure, install, and troubleshoot macOS and relevant applications. - Troubleshoot mobile devices like Android smartphones, iPads, iPhones, and mobile security software. - Deliver consistent, high-quality customer service support to all users, including management levels. - Collaborate with infrastructure, boarding, and site ops teams to identify and resolve end-user issues. - Address incoming helpdesk tickets promptly. - Manage and troubleshoot VPN access, incorporating multi-factor authentication. - Support network printers, industrial mail scanners, and barcode devices. - Administer user access to Active Directory and Single Sign-On. - Coordinate IT help tickets efficiently and assist colleagues in resolving complex issues. - Maintain accurate inventory records of internal assets. - Configure and relocate computer equipment as needed. - Collaborate with vendor support contacts to rectify technical problems with desktop computing equipment and software. Requirements - Minimum of 5 years of IT application and tool experience. - Background in a corporate helpdesk environment. - Proficiency in Azure, Google Workspace, Microsoft 365, Slack, ServiceNow, Atlassian Tools, and Zoom is preferred. - Familiarity with Windows On-premise Active Directory. - Experience supporting PC, Mac, and Mobile devices. - Exposure to cross-functional teams for On/Offboarding and Asset Management. - Knowledge of antivirus solutions, encryption, and mobile device security. - Previous experience in liaising with external vendors to report and resolve technical issues.,

Posted 6 days ago

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