Assistant Manager - Work Force Management (WFM) Genpact

2.0 - 6.0 years

0 Lacs

telangana

On-site

As an Assistant Manager in Work Force Management (WFM) at Genpact, you will play a crucial role in ensuring adequate staffing to match call demand. Your responsibilities will include recommending staffing changes, coordinating with WFM resources daily, and participating in meetings with Operations & the Client. You will be responsible for analyzing data at a market/process level, providing insights to internal/external stakeholders, identifying volume variations, and alerting stakeholders proactively. To excel in this role, you are required to hold a graduate degree or equivalent with a strong academic record. Excellent communication skills are essential, along with proficiency in using Excel and its functions such as pivots, power pivots, trend graphs, bar graphs, VBA macros, and bridge plans. Preferred qualifications include being innovative, able to influence others, and having experience in Contact Centre Workforce Management. This is a full-time position based in India-Hyderabad, offering a dynamic work environment where you can leverage your operational skills to drive impactful outcomes for the organization. If you are passionate about data analysis, stakeholder management, and driving operational efficiency, we invite you to join our team at Genpact and contribute to creating a world that works better for people.,

Posted 1 week ago

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Assistant Manager - Work Force Management Genpact

0.0 years

0 Lacs

hyderabad, telangana, india

On-site

Ready to shape the future of work At Genpact, we don&rsquot just adapt to change&mdashwe drive it. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos AI Gigafactory, our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that&rsquos shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. We are inviting applications for the role of Assistant Manager, Work Force Management (WFM) Responsibilities . Recommend staffing changes to match the call demand & coordinate with the WFM resource daily to ensure adequate staffing is maintained. . Participate in periodic meetings with Operations & the Client . Slicing and dicing of data at a market/process level drilling down to team/agent level to provide required insights . Provide insights on existing data to internal/external stakeholders . Identifying the market/process/queue by team/agent wise volume variations and alerting the respective stakeholders proactively . All the observations should be reported to WFM to help to change the staffing plans/roster accordingly and send the alerts on SLA misses proactively, if any. Qualifications we seek in you! Minimum qualifications . Any graduate degree or equivalent with a strong academic record . Excellent Communication Skills . Should have a good working knowledge of using Excel . Good at excel functions like pivots, power pivots, trend graphs, bar graphs, VBA macros, bridge plans, etc Preferred qualifications . Innovative and able to influence others . Contact Centre Workforce Management experience Why join Genpact . Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation . Make an impact - Drive change for global enterprises and solve business challenges that matter . Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities . Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day . Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let&rsquos build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

Posted 2 weeks ago

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